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January 2024 by Albert Perron
Your manager was very helpful and curious and understanding what was my needs
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September 2023 by Carlos Fernandez
Each employee gives different information.
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August 2023 by Mojgan Yamini
Nice band with nice staff but lots of time only one teller is working, wait time is awful
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July 2023 by Barry L
The branch itself has been fine, but the experiences have been miserable. I've been with Wells Fargo over 30 years and every year the policies are more difficult to manage. I helped open a CD for my daughter online. We have overlapping accounts online and WF put the account under my social instead of hers by mistake even though I listed her SSN. So we had to take an hour going to a branch to fix it. When the CD closed we needed the funds transferred to her checking account so she could buy a car. We begged the branch to automatically close the CD at the end of the time since we were out of town and her work schedule didn't allow her time to get in to the branch. The branch also is closed Saturdays now. So now we have spent hours on the phone trying to get it closed. Jennifer the manager at the branch has been trying but the bank's policies are so bad we may never get the money back. I miss the days when they offered stuffed ponies and were super helpful opening kid accounts. I wanted investing to be a good experience but now?
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May 2023 by Alana M.
Elham and Jennifer helped me right away. I was panicking that a check wouldn't clear( I went into a different bank yesterday and they were not as helpful). Elham and Jennifer were extremely patient with me and explained everything thoroughly. They could have just told me to wait until tomorrow for the funds to show, but they took my needs into consideration and got the job done swiftly and with kindness. I love this bank and will always return to it as long as I'm in close enough distance . Beautiful angels ; dream team!
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April 2023 by Peter
Nice big branch location in Ladera Ranch with ample parking and close to some other local businesses. Friendly customer service and clean space. An easy Wells Fargo to find and the bankers here are nice with good customer service.
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March 2023 by Ali E.
Went in to open an account around noon. They said they were all booked up for the whole day? It doesn't take hours to open an account. They had 2 guys just standing there directing people to the windows, but I guess they couldn't help.
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March 2023 by Andrew Blake
Despite there being plenty of available employees, the manager would not let me speak with a banker for a very simple and quick issue without an appointment. Wasted my time.
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February 2023 by Annie R.
Can't stand the layout of this bank, no privacy whatsoever. The line is so close to the banker counters that everyone in the line can hear and see everything each person is doing. Feels uncomfortable and unsafe to be frank. If brick and mortar banks are going to remain a thing, certain branches, particularly this one, need to re-design the inside so that the line is further from the banker counters and each customer is given more privacy to do their banking.
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January 2023 by Ed E.
I arrived at this establishment today at around 9:30. There were 2 bankers sitting on on the same desk talking to each other one banker walking around. There was 1 customer being taken care of by the teller...and then, there was us.This banker (Alexander Rashid) stopped talking and come see what I wanted, and I said I wanted to open an account to my mother and he said asked if I had an appointment and I said "no"...so he asked me for my debit card and he came back 1 minute later he comes back saying they can't help me right now and suggested I would make an appointment for later in the day. I asked why, if there wasn't nobody there and plenty of bankers, Alexander said he had an appointment coming soon. I asked again why can't anyone else helped me and if they didn't want my business, I could go to Chase right next door...and his answer was "Sure...go to Chase"!This week the CEO of Wells Fargo got fired because he urinated into someone inside of an airplane. I know that those two facts are not related however, the way Alexander spoke and cared about me (I'm a customer for 15+ years) ...I wouldn't be surprised if he's pissing all over some other customer. What a dick!
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November 2022 by Alana H.
Been coming into this Wells since we moved here in 2006, just wanted to give a shout-out to Aaron and Aleksander for always helping out and giving the best customer service.
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September 2022 by Derrick Mosley
If you want to waste your entire afternoon please come here. They have 8 windows with 2 tellers and a line out of the door. Wells fargo disappointed again.
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August 2021 by Bryant P.
Is there any reason to do business with Wells Fargo? They have ludicrously low savings rates, overdraft fees hitting multiple times a day if you aren't careful, and a history of costly scandals. Go literally anywhere else for banking. Cousin who isn't financially savvy signed onto a TWENTY-EIGHT PERCENT card, with a promotion thats difficult to understand, and sold by a merchant who wasn't truthful. Sounds like quite the predatory product by Wells Fargo.
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July 2021 by Trinity C.
John was very friendly throughout our process of opening up a new bank account!! Highly recommend working with him
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February 2021 by Denise D.
I'm disgusted with this branch of Wells Fargo. I was asked for my ATM card to determine if there was an appointment available? Really? The poor teller was trying to get me someone but the manager asked her what kind of client I was. Then I asked the teller if the manager just asked that. She had to lie. I asked her how the ATM card can determine whether there was an appointment available. I just closed $150,000 worth of accounts at B of A to bring over to Wells Fargo. I'm already a client with multiple accounts for over 25 years!! I guess that wasn't enough for the manager Tala Bouzarjomehri. How much do you need to open an account at Wells Fargo these days? DISCRIMINATION.
