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January 2024 by Karla Miranda
For starters, I'm pregnant and this is one of the first days I've felt well enough to come get my nails (mani/pedi).I've been coming to Sendero Nails since they opened. Today, I came in without an appointment and saw my favorite nail tech was available and asked if she could help me. She started to assist me and then the owner came to talk to me shortly after and in front of everyone told me that I could not be helped by her because all I was doing was a gel manicure and it wasn't anything special; he needed her to work on other things. I said she was available and she had already started, he said he'd get someone else that was good, I told him she was the best and was available (which she is, other techs aren't as good). He continued to embarrass me in front of other guests and staff and said that he needed her to work on more important stuff.I told him to do what he needed to do but that this would be the last time I would come here. He paused and said it was okay and walked away. The only reason I've come to this location, besides my fave tech, was pure convenience. However, his treatment, the way he embarrassed, the way he spoke to me and lack of appreciation for the 7 or so years I've come here are a complete disregard to his care in customer service. Best of luck if you choose to come here. I don't recommend it.
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November 2023 by Liz Canadas
Great nail gel and pedicure
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October 2023 by Starr Ortiz
Awesome facility. Amy is my nail technician. She is gentle, kind, does a fantastic job on my nails. Appointments are easy to get when you want them. Highly recommend Sendero Nails & Lashes
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August 2023 by nicole atik
i asked for a full set of pink and white ombré coffin acrylics and it took them over two hours to do them, my skin hurt so bad afterwards, and they didn’t even give me acrylics they gave me dips. As I noticed they were doing dips i asked “are you doing dips i don’t want dips i would like acrylics please” and she just nodded her head and continued. Then my mom who was getting her nails done said something about them being dips and not acrylics and then a man who works there and was able to communicate better came over and explained to my mom that they “ran it by me” before they started which was a complete lie. no one told me anything about dips and both my mother and i had been sitting next to each other the whole time so we both would’ve heard this conversation. when i said i was not informed of that they told me “there are multiple ways of doing ombre this is ours.” I’m not sure if dips and acrylics are the same price but I was charged for acrylics yet that is not what i has. also it took two people to do my nails and the first girl who did the DIPS not ACRYLICS hurt my nails so bad my cuticles were burning and i was bleeding in random places. ALSO my nails all came off in three days. They started lifting and catching on the second day and by the third they all came off so easily. overall not a good experience. nails came out okay but i was in pain and also not what i asked for.Service: Acrylic nails
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June 2023 by Luz Newton
I really wanted to like it here because it’s near my house but it’s not consistent in the results and I have a hard time communicating with the staff. This last time I spent $120 and my nails were messed up within 20 minutes of leaving the salon and when I came in they made me feel like it was my fault. Like literally the last thing I want is to waist time and money.
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December 2022 by Mya L.
This is what my $30 dip removal & classic manicure looked like after going in to Sendero today. I called in prior and made an appointment late in the day. I specifically told the gentleman on the phone as well as the lady when I sat down what I wanted. I told them I just wanted a dip removal because I don't plan on getting my nails done for a while. The lady asked if I'd like my nails cut and I said yes if you can, if not I can just do it at home I just want the dip removal. Well I not only got a full on manicure but all of my nails are uneven lengths & shapes. AND she didn't even take off all the dip powder on my nail -- as you can see under the clear coat. Yes I asked for a clear coat (that was intentional as I just wanted the removal). The lady also nicked me several times when drilling my nails and I knew I should've just walked out then. She stopped me mid painting my hand to have me pay so I handed over my card & was charged but never got a receipt. After that she rushed the top coat on immediately after and told me to wait 5 minutes and never came back. Honestly such a waste of money coming here. I would've been better off going literally anywhere else for a new set of dip for a little bit more than this "basic manicure". But that's not what I wanted and they should really listen better to their customer's requests. The quality of this business has definitely gone down because I did enjoy some of my experiences here, but recently it's been disappointing each time. Would not recommend coming here if you're wanting quality nails or customer service.
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November 2022 by Karhleen M.
Always an excellent job. Been going for 3 years and always friendly and accommodating.
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November 2022 by Jessica B.
Vivian is the best! I just let her be creative. I come in with an idea of what color I'm into that day and she runs with it. Such a talent!
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November 2022 by Piper C.
Although I'm not super happy with the gels I received last night, after making an appointment for dips, I have been very satisfied in the past with this salon and have recommended it to my family and friends.
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October 2022 by Ana A.
This place is just horrible. Not only has the quality of services gone down, but the customer service is extremely poor. I have been here numerous times in the hopes that my experience would change. Instead, I have left extremely disappointed. The nail technicians are not good with communication and cannot follow simple directions. Even with an appointment, the wait time is pretty long. I think it's reasonable to expect good customer service and quality. I'm bummed about having to write this because it's so close to me but I will not be a future customer here.
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October 2022 by Paulette L.
Great service, beautiful result . Comfortable salon. Highly recommend. Into a few salons in the area and was not satisfied with the service. There was always a note of unprofessionalism when I walked in and during the service this was not the case here I made a quick appointment I was seated right away and from the beginning to end the lady was clean courteous and helpful. Sendero Nails and lashes is well worth the time and worth the money and I was happy to part with a generous tip
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October 2022 by Paula L.
I went in for a basic manicure and after about two minutes got up and walked out with a bleeding pinky. My nails were already trimmed really short, she started filing and I said, "Ouch" when she gave me a paper cut with her file under my pinky nail. She apologized and continued with the rest. My next pinky, same thing, so I got up and walked away. The man who I believe is probably the owner, said, "What happened?" I told him, "She just cut me with the nail file." I didn't feel like waiting around to discuss the matter further so I called him from the car to explain more. I explained to him that the last time I was at their salon I left with a bleeding toe (the lady cut up the side of my big toenail and then ripped it from the cuticle). I tried to stop her as I noticed that she was cutting the side of my toenail (which I specifically explained that I didn't want her messing with the sides of my big toenails since I had had ingrown toenail surgery years ago). Anyway, back to the manicure experience. I figured after five years that I would give them a chance on a manicure. I shouldn't have. While speaking with the manager on the phone he was very aggressive and not apologetic at all! He said, "Well I didn't see any blood. Are you still in the parking lot so I can come out and talk to you?" I told him I had already driven away. No reason to hang around. Wasn't going to go back in there. He also felt the need to tell me that everyone in the salon was like, "What's wrong with that lady?" Seriously!?! Who says that to a customer. I just explained that I was giving them another chance after my horrible first experience (thinking maybe it was a one off). I realize now that I shouldn't have. The lady's nail file was like a razor blade! All I wanted was a little kid free time and a relaxing manicure. Welp, that didn't happen. Anyway, I would highly NOT RECOMMEND going to this nail salon. Not welcoming and blame their customers for their wrongdoing. Unbelievable and so unprofessional.
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September 2022 by Jasmine N.
I paid for my friend to come in with tina and she didn't realize we understood vietnamese, the things she was saying was so rude especially to her coworkers, i wouldnt recommend anyone going to her it was so unprofessional. I would leave a -10 of i could.
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September 2022 by Sonia L.
I'm totally not one to complain but come on? We pay 100 bucks for these things. All I ask is just tell me you can't recreate and I'll let it go. Then, the manager tried to convince me " they look better than the picture). My nails look absolutely ridiculous. I know not to ask for any type of custom nail combo. Lesson learned.
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September 2022 by Katie V.
I tried the closest nail salon to my house just for kicks and giggles one day, even though I'm used to driving to garden grove for my nails. It's hard to risk trying a new salon. What it they don't do a good job? Well Sendero nails EXCEEDED my expectations. In fact- it's better than any nail salon I've been to. Where value meets quality. Their prices are normal but they deliver excellent and meticulous work. This is the only place that actually gives me EXACTLY what the Pinterest picture is. I've since gone back for pedicure and it turned out incredible as well. I'll be going there to get my wedding nails done in October because they have earned my trust 100%
