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“I came in without an appointment to switch my phone plan and transfer lines from another carrier. Ashley was very helpful and patient through the process. She also was able to help me qualify for a promotion to get free phones for the transferred lines. This is the store to come to if you want 5 star customer service!”
“Thank you Rafik for your incredible patience, professionalism, kindness and support in upgrading two phones and two gizmo watches!! Best tech experience we have had!”
“Got $1,000 credit for my iPhone 7 Plus (mint condition) towards my new 15 Pro Max ($1200) for switching to Verizon.Had to pay $330 for taxes, case, screen/camera protectors, data transfer, iPhone return for $1K credit……supposed to get a $300 credit for switching over to Verizon, which should balance it out:)”
“Luis was very friendly and answered many questions for me. He put my son and I in the perfect plan and we left with everything we needed. I was very impressed with his knowledge and patience.”
“I made and paid for a purchase and requested $40 cash.Between myself and the gal helping me she forgot to give me the cash back. It wasn't until the next day I remembered that I forgot my cash back.Called the store, worked with a guy named Dave in returns.Figured it out and I got my cash.Next time I'll pay more attention”
“Excellent and friendly service, the people over there are really helpful and they actually tell you everything on your dills to help you and is really rentable.I left that store really happy, 100% recommended”
“I had an excellent experience with the activation of my new line at cricket, they helped me to transfer my data and activate my phone super quick and the best is that I was able to keep my same phone number.I fully recommend this store 100%”
“I can’t thank Spigen enough for all the amazing phone cases that they make! I have used Spigen cases for probably over 6-8 years and I don’t remember ever breaking any of my phones screens after I settled with their phone cases! Slim, stylish, and highly protective cases that last for a year or two. I’m in California right now near Irvine, was just cleaning my phone and noticed on the case that they are located in Irvine, now I want to stop by to thank them!”
“Enock should be the guy that trains EVERY ATT phone support rep. This guy handled my requests in store with a speed and accuracy that I have not experienced from ATT in the last 9 years I've been dealing with them. After getting help from Enock, I can now say I will probably never call ATT for anything and just go to this store for help. What has been 1.5-2 hours in the past, he did in less than 30 minutes (and that's cause he had to call in himself for approvals).Google reviews should have a 6 star option for people like him.”
“I brought an old iPhone to them a iPhone 7. It wasn’t charging and the screen was cracked. They were very helpful and had it back to me the next day. Working just great at a great price.”
“I came to buy a 5G phone and paid around $65 with the plan included!!!Excellent promotion they have in this Laguna Hills store!!Don't think twice Switch to Cricket”
“Expertise and efficiency is demonstrated while smiling faces assist even the most difficult issues. The quality of SanJaun Capistrano Boost Mobile is second to none.”
“Iam is great. He’s very knowledgeable, doesn’t rush you, and goes over the details. He’s not the “typical” sales person. He wants you to be happy with things “long term”. He’s into customer service! You might have to wait, because he runs the store by himself, and it’s very worth the wait”
“Melissa was amazing. Professional, patient as I’m old and low tech. Was able to politely handle multiple customers by multitasking and staying engaged and polite with everyone. A great experience.”
“Great people work here. I’ve been dealing with the Asurion reps (who are a nightmare to deal with) and the people here at Verizon are fantastic. Justin deserves a raise and a promotion.”
“I wanted to upgrade my phone and worked with Trinnity to do so. She was super patient with me and really knowledgeable when talking through the pros and cons of the various phone options I was looking at. She made sure I had a full understanding of how my billing was changing and while I thought I would be at the AT&T store for hours, I was in and out in no time. Thank you Trinnity!”
“Claudia was very helpful and took care of the details which are really hard for me. She also is very friendly and sociable. I was very comfortable with her. I appreciate her help.”
“Excellent customer service, they really know what to do. I was talking to the manager and told me, it’s under new management two years ago. I really recommend this store!!”
“Kevin and Julio really helped me out. They got this older Motorola Phone I had fixed it for less than 150$ it had important info on there. They quoted me 2-3 days for shipping repair time and all that got it done less then 2 days. Also I was splitting the bill and Kevin was very knowledge on taking payments and was able to help me pay for the services that I needed with no hassle I totally recommend them for anyone who needs them and they have great costumer service and really knowledgeable technicians there. This it’s isn’t the only work I got done from them they constantly helped me with other matters: also great to use them through you insurance like Asurion. Thanks again guys.”
“HAZZI knows EVERYTHING to do with phones. He has an excellent customer communication and is kind , patient, and thorough. I just bought a Samsung 6 watch and Galazy5 flip phone for my darling wife. He helped easy my wife's anxiety. THANK YOU.”
“Gabe took care of our account. Set us up with the current account rather than our old grandfather one. He explained everything well and in detail. Even offered the Internet option at home. Ask for Gabe he’ll help you out with everything you need.Thank you for taking care of us.”
“Recently just bought my 2nd RokForm case because I upgraded my iPhone 13 pro max to the IPhone 15 pro max and I love it! Very durable, scratch resistant, and tactical looking! I won’t have to worry about my phone getting a crack if I drop it! Rokform will always be my to go phone case whenever I need one! I also got really fast 2 day FedEx shipping and came right on time! You guys are amazing! Thank you guys!”
“Excellent customer service. We had Josh helping us today. Amazing service, we could see how much he enjoyed helping people. He won’t try to push sales on you, he will be super honest with everything that he is selling.I don’t even know how many questions we asked him and the girl that was with there today. But they answered all our questions and Josh helped us find exactly what we needed with the services that we needed.They have a good selection of products, and most of the time they do have some type of deal that makes getting a new phone or watch a great value for the money. I’ve had T-Mobile for a long time (10+ years), I would not want to switch back to any others (ATT nor Verizon).Overall, it was an cool experience here at this T-Mobile location. The store was very clean too. Parking can get a bit hectic, but it’s because of the movie theater and the Trader Joe’s that’s next to them.”
“I jusI just wanted to leave a review for Sam and Fatima. From the moment I walked in the door, they were so helpful. They helped me set up my son's new Apple Watch and they were very knowledgeable and answered all my questions. All the staff were amazing! Great customer service. This is definitely my go-to AT&T store! Thank you.”
“An employee named Enrico helped me a lot in my difficult problem. I would like to give him five out of five. Thank you very much to him, please take into account his wishes when moving to a new place”
“Came in the other day due to a problem with my device. The staff here is so helpful and patient. Every-time I come in it’s a breeze. Samantha helped me this time, she was very knowledgeable. Will be back.”
“Sam, Bryan , and David helped us with everything we needed for upgrades, from picking out phone cases, screen protectors, and even saving us as much money as we could, much appreciated help. It was also a time consuming process and they stuck by us.”
“Outstanding customer service experience. I previously left another location due to an excessively long wait. However, the efficiency here was exceptional. Phayton was particularly helpful, providing assistance that went above and beyond our expectations.”
“Brandon and Ryan were super helpful! I am visiting from Michigan with problems and concerns and they both stepped to help! Brandon spent a lot of time helping me with every concern! Thanks”
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“i had an amazing experience with this store. jordyn helped me out and even though shes newer, she still helped me get things done. i will continue to come back to this location and love the environment there. everyone was super friendly. they had a customer come in who i thought was absolutely problematic but they handled the situation super maturely. cant wait to go back!”