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February 2024 by Heidi Maddocks
My dog was attacked by an unleashed pitbull in Ladera and I rushed her to this animal hospital without being a client. My dog and I were both traumatized and they dropped everything and immediately took care of my dog. I am so grateful how professional and kind everyone is here and I appreciate their humility and empathy towards us. Thank you for taking care of us!
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February 2024 by Chris Davis
The staff here are top notch. They are friendly, knowledgeable, patient and absolutely care for the pets we all love so much. They literally saved my dogs life and I couldn’t be more grateful
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December 2023 by Weston D.
I don't ever write reviews, but I had to for this vet hospital. Absolutely the worst vet clinic I have ever been to. From never being greeted when walking into the facility... being told my dog needs to start treatment for anal cancer (2 y/o that needs her anal glands expressed bi-monthly)... boy that was fun... to the absolute classic response to all my questions "we wont know until we run tests" $$$, and lastly, after getting my dog spayed and her continuing to shake for about 3 weeks post surgery to then be told upon bringing her in "I don't know what is wrong with you dog. Here try putting her on sedation medication..." HA... Just an FYI, I purchased her a thunder jacket off amazon that immediately fixed the problem (she was having a hormonal imbalance from the surgery). I'd imagine a Vet would easily be able to come to that conclusion on their own. My gosh, I could continue to list all my events here from my unfortunate 2 & 1/2 years of using them. And BTW, I only ever went in to their office for routine checkups + spaying and post op. What a rollercoaster of uneducated feedback from both Dr. H & Dr. C. I'm sorry, but please, please, please, do not utilize this facility. I went through two doctors at this location and BOTH aren't even a fraction of what my new Vets are like at a new facility. It has been over a year since I have been here. And I was never going to write a review until a friend of mine just told me some recent news... Her dog also was told it had cancer. Went through chemo, and then had to make the decision to get her dogs leg amputated per the same Vet. To then find out post surgery that her dog never had cancer to begin with. I love my dog to an unimaginable extent... and I always never felt satisfied leaving this place. I'm going to leave the Vets names out of this post (even though I feel I should mention them). FIND SOMEWHERE ELSE FOR YOUR DOG. THE 4.8 STAR REVIEW FOR THIS PLACE IS ABSOLUTE BS.
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December 2023 by Scott Schultz
Our dog was cared for and treated well at Ladera Ranch Animal Hospital. We love this place for our pet.
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November 2023 by Wendy Vandenbrock
Thank you all for taking such good care of Lilah during her teeth surgery! She definitely has her appetite back and she is purring all the time!Lilah says, "Who needs teeth anyway when soft food is given to me for every meal?!"Lilah also says, "I will not be singing, 'All I Want For Christmas is My Two Front Teeth,' since I still have those!!"4 PAWS UP for our experience! THANK YOU!
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October 2023 by Marissa Blanco
I would and have recommended, Drs, techs and front office are amazing! Dr. Sumpter saved my Shepherds life after another office in Lake Forest botched her surgery and treatment.This practice truly cares.
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September 2023 by Nima Holako
Its very difficult to write this review but I just wanted to thank the staff at Ladera Ranch Animal Hospital for doing their best to help my dog Winston. We brought him in during an emergency as he was unresponsive. They immediately began working on him but he needed a blood transfusion which they did not have.They quickly routed me to the next closest emergency hospital and loaded him in the car.As every second mattered they did not even mention payment which I really appreciated and the only reason why I am writing this review. About a week later they reached out after sending a thoughtful card and that was squared away.We made it to the next hospital and they began working on him but sadly he did not make it. My world shattered that day.Ill always miss my little Winny. Thank you for trying your best to help him.
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September 2023 by Teresa Tanner
Our pup was attacked at 4:00 am in our backyard while relieving himself. We called as soon as they opened and instructed to come in, Dr. Batool saw him and immediately knew it was a young Hawk attack by the puncture wounds location and depth. He was treated well by staff and Dr. Batool and has made a strong recovery.
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August 2023 by Jason V.
These guys were amazing. The short story is our dog had been progressively slowing and became acutely more clearly unwell. We took him there and they handled him with such kindness and care--the staff was amazing. The Vet was thorough, compassionate, and wise in her diagnosis, testing, and recommendations. They diagnosed and treated his condition. Ultimately we later lost our beloved best friend but their commitment to care ensured his inevitable passing was preceded by very little suffering. I wouldn't go anywhere else now!
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July 2023 by Loretta H.
The veterinarians and staff are very friendly, responsive, and compassionate. We adopted a senior dog with a pre-existing health condition and was referred to Ladera Vet by a friend. They are always accommodating with appointments, especially if more urgent. Dr. Huang is excellent. She always provided the options as well as those costs so I could make a decision, and I never felt like she was trying to push unnecessary services for my dog. She accurately diagnosed a condition that usually only a specialist can typically diagnose. I felt that she went above and beyond in her communications with me, and was very caring. In the end, she provided such compassionate care when we had to say goodbye (as did her staff). I would highly recommend them.
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June 2023 by Michelle E.
Poor service, they up charge without confirming with you first. Dr Huang recommends but won't fill prescription unless you do the unnecessary labs. Go somewhere else. They don't realize if you do good service you'll come back and be a loyal customer. Money making scheme
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June 2023 by Owrang D.
Poor service and very costly. In my opinion they are only focused on profit and over charging customers. Will not recommend this place.
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June 2023 by Nicole M.
I came here because my normal vet couldn't get my dog in for a last min appointment. My 17 year old dog had been having a hard time for a couple days and although I had already taken her to another vet two days before I wanted to take her in again because she was still not acting like herself. The vet that saw my dog had a very overwhelming personality (not sure how else to explain it). She recommended that we do an X-ray of my dog to make sure she didn't have pneumonia. I'm glad we did because the X-ray showed fluid. However, instead of giving me an antibiotic and talking to me about how we treat the pneumonia she said to go to an emergency vet that she recommended. She said that she already called them and I needed to go now. She told me my dog would basically die if I didn't. Which of course I got in my car hysterical with my dog and drove straight to the place she told me to. That ER vet was a horrible, extra expense that treated my dog terribly. Her oxygen was at 100% and they gave me 2 antibiotics for the pneumonia. Why did this vet not check her oxygen level and give me the antibiotics? Why did she let me think my dog was about to die? It makes me feel like they have some kind of weird deal going on with the ER vet she rushed me off to.
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June 2023 by Lyn C.
Had the worst experience today. I have seven pets that have gone to this vet since they opened in ladera ranch. Have always loved the doctors and so have my pets. Today, the doctor did not connect with my dog and my dog actually snapped at her. She spent a total of 3 minutes with my dog before leaving the room. All I wanted was a prescription renewed, so she listened to her heart and glanced at her eyes. It's when she grabbed her back paw that my dog got agitated. She has bad hips and the doctor saw her struggle to get up when she came in the room. She should have know to be gentle with her back legs. This 3 minute appointment cost me $73, which I get, with inflation, but ugh. Then she told me a needed a $100 test so she could renew her heart worm prescription. Ugh again, but I get it. What I'm upset about most is that she's never met my dog and she renewed the prescription I came in for at half the previous dose. When I questioned this at the front desk, they said she was busy but she would call me back. Instead, hours later the front desk woman called me back to say the doctor cut the mg dose in half because of my dog's weight change. I asked her to check my dogs records to see what that weight change was. She has always been a lean dog and if she has lost weight, I'd like to know and the doctor should probably be concerned. Come to find out my dog actually gained two pounds. I'm not a vet, but how does gaining weight justify cutting the dose in half given the doctor's explanation??? Since it was obvious the doctor was not going to call me back, I told the woman on the phone not to bother asking for another callback, but to please tell her I was very disappointed in my experience today and her bullish;t (yes, I cursed, but later apologized for cursing) explanation. Looking for a new vet in the area. Any suggestions?
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May 2023 by Ti Liu
Easy and quick. There is no long wait for the appointment. Friendly and very smooth for everything. The app connection with the pet hospital is excellent I love that!