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December 2023 by Damaris D.
Justin Walsh and Christel Pearson were so involved and helpful with getting me a loan to buy my first home. They are very available and willing to answer questions and offer support. I feel confident that they worked in my best interests and I'm grateful for their kindness!
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December 2023 by Donna Reilly
Dear Franklin Loan Team:Words cannot express my sincere gratitude and appreciation for your hard work and dedication in the securing of my refinancing loan. Chad, Corey, Melissa, Christel you are truly awesome! Your “team work” made my “dream work.” Your knowledge, expertise, patience and sincere care for my needs turned the stressful situation of mortgage refinancing into a positive and life changing one, a true and great blessing!Each of you worked seamlessly to ensure that my paperwork and documents were obtained, and were timely and appropriately filed. Your guidance was invaluable and I can firmly state that I could not and would not have been able to accomplish this without all of you!I must also add that I gained such a great education in acquiring and using skills to navigate current technology, as well as the opportunity to now a restart in managing my finances responsibly. My family has also committed to becoming fiscally responsible as well.Please know that you will continue to be my go-to resource in the future and I will not hesitate to recommend you to my friends and family! Thank you once again!Sincerely,Donna Reilly
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December 2023 by jenny aguilar
I highly recomend franklin loan center for your housing needs. When everyone else said no they said yes!!They are quick to answer any questions you might have and they make you feel welcomed and have a humanistic approach. They dont make you feel like your just a number. There process to refinance your home is very simple and they remove the intimidation behind the process. Shout out to corey and christel they are great!
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November 2023 by Fred D.
Justin and Chrystel were epitome of customer service. They make the process look easy for first time homebuyer and they are with you, side by side, throughout the course. They are knowledgeable, trustworthy, and accommodating. I cannot ask for more and they are the best in the industry. One thing I like working with them is that they don't pressure the customer and instead they genuinely follow up with you on the status of the application. I am glad that these two are on my side as part of the home buying team.I would recommend these team to handle your home lending needs. They are honest, fair, and values the customer voice. Their willingness to help and provide assistance unconditionally made us comfortable on the loan application process. They are fit and ideal for first time homebuyers and will not hesitate using them again.
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November 2023 by Kristy Palmer
I highly recommend Cory Shores and team! When I initially called Cory, he took a lot of time with me and listened to my needs. He was very knowledgeable and honest. He was able to help me with a loan packet that worked very well for what we were trying to accomplish. He was very thorough, explained things in layman's terms, quick to respond, and working with him was a wonderful experience.
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November 2023 by darrel ervin
Fra klin Direct is a very professional company. I trust them completely. I worked with Connor who wad knowledgeable, professional, and made the entire process easy to understand. I highly recommend Conner and Franklin Direct!
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November 2023 by Debbie M
I POSTED THIS ON YELP OVER A YEAR AGO AND AM STILL FUMING!!!DO NOT GIVE ANY PERSONAL INFO TO ANYONE FROM THIS COMPANY. THEY RUN YOUR CREDIT AND YOU NEVER HEAR FROM THEM AGAIN.SCAM SCAM SCAM SCAM SCAM SCAMHorrible customer service. Julius was the representative I dealt with. Explained to him type of mortgage(refi), I wanted. Impounded, buy down rate if need be and take out cash. We spoke for approximately 30 minutes. I gave him all my information and he stated he would call me back with an offer. He ran my credit and needless to say he didn't call back. I called him a few times with no response and always left a message on his voice-mail and I even texted him. Finally called the main office and spoke to a supposed manager whom stated he would have him call me back. I received a text from him stating he would call me tomorrow. I haven't heard from him ever again.
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October 2023 by Macayla Mora
I had an amazing experience with Franklin Direct. I was working with Connor & Christel to purchase my first home and I was very pleased with their professionalism and attentiveness to me during this crazy and confusing time. I had a lot of questions and they were very helpful and understanding. I appreciate them so much for helping me accomplish my dream and making it a reality. I look forward to working with them in the future.
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October 2023 by Mandi Wonders
My husband and I got into contact with Tyler early August about questions on a refi. He was very clear in explaining our options and was very honest with us from the start. Tyler was always easy to reach if we ever had any questions and his team was amazing to work with. Our refi went through very quickly, no problem at all, and he even called when it was all done to thank us and to check in. From start to finish it was such an easy process and we are very pleased with the outcome. Thank you, Tyler! We will definitely be referring him to anyone that could use his help.
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September 2023 by Chris Magalotti
I had a really great experience working with Connor through Franklin Direct. The process had a lot of moving parts and Connor kept me informed at every single point. He was constantly checking in with me and kept me updated throughout everything. Christel was also super helpful. Overall, the team seems to really care about their customers. Excited to work with them again in the future!
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September 2023 by Ruby Archuleta
Recently refinanced my home with Cory and his assistant Christel. They were amazing from start to finish. I got myself into a predicament I wasn't sure I could recover from. They reassured me and presented all my options which was such a blessing. The humanity and follow through was amazing. Thank you for all your efforts being readily available for all my questions and all you do!
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September 2023 by Avelina January
This was the 1st company that put me at ease with the idea of a refinance in uncertain times. Cory, Ro, and Christel provided me the extra understanding that was needed to reach the final goal. If you are looking for honest people, I recommend this company and plan on referring my friends to use them.
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August 2023 by Sean Newman
Justin and Christel did an outstanding job helping my family finance our new home. They helped us both get a great rate w/ and to make closing easy. We’re a military family w/ a VA loan - which they handled brilliantly. At each step they explained the process and Justin made himself available at all hours to walk us through our many questions. Well done and thank you to Franklin Direct.
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July 2023 by Elsuli Bernese
Justin and his team were fabulous to work with. Very responsive to our questions. Kept us informed of every step. Definitely recommend Franklin Direct.
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July 2023 by Stacey Herrera
Working with Connor and his team was outstanding. From start to closing, communication was clear and all the parts moved quickly together. This was the smoothest refi transaction we have ever had and look forward to working with this team again in the future! Thank you all!
