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January 2024 by Keiko M.
I accidentally got my dates mixed up and arrived for an appointment I had for Friday, on Thursday. I arrived and the girl at the front desk greeted me kindly and asked Arezoo that I had an appointment with the next day if she had time to see me. She had 30 mins before her next appointment and warned me that it may not be enough time to open a bank account, but to my pleasant surprise, she was able to!!! It literally took over an hour to open up my last bank account so I was very impressed. Arezoo was professional, efficient, knowledgeable, nice, and extremely helpful. She says she follows up with her clients to make sure things are going well! I've NEVER had a banker tell me that before. Highly recommend!
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September 2023 by A M
I had a terrible experience at a different Chase location so I decided to try this branch and Sepi was beyond amazing. She did everything she could to help me and provided the best customer service experience. I sincerely appreciate the time she took to properly understand my situation and the steps she took to resolve it.
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August 2023 by Alina Meza
I had a terrible experience at a different Chase location so I decided to try this branch and Sepi was beyond amazing. She did everything she could to help me and provided the best customer service experience. I sincerely appreciate the time she took to properly understand my situation and the steps she took to resolve it.
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August 2023 by Leia A.
I love coming to this Chase location. Arezoo was phenomenal. She helped my son and I open up his first account and she was so helpful and so kind. She has outstanding customer service. We will definitely be back to see her again. She was so patient and answered all of our questions and we never felt rushed. Thank you so much Arezoo for all of your help.
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July 2023 by Rachel D.
Fine for basic transactions, but if you need help this isn't the best place to go. I asked if they take change and the person helping me said they needed to be rolled, however many I have. Fine, no problem, I go home and roll my packets of coins. I drive back, and the lady tells me they need to all be full before they can accept them. Why not clarify the first time? I called another chase down the road and they said they take non full coin packets no problem! If you're just going to dump them out to count them anyway, I don't see the issue. Will be avoiding this specific chase.
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May 2023 by Wendy Kies
Tons of helpful employees and Arezou has been of personal service to our fam on many accounts.
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November 2022 by Kim W.
Horrible experience in this branch. I recently purchased a second home in Ladera (other home is in Newport Beach). No Private Client advisors available. Barely gave me the time of day since I was in sweats and a baseball hat and no makeup. If they saw my account and business across chase, they would have treated me differently. So disappointed. Will continue to go to the Chase in Newport.
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August 2022 by David D.
Doesn't take much to make me happy. However, Chase treated me so poorly and unprofessionally that will be closing my accounts and going back to Wells Fargo who treated me well. Chase made promises they could not deliver on made me feel unwelcome. I would never recommend using them and please consider what they say and they offer things they cannot deliver on. If I could have given a lower number like -10 I would have. Just terrible. They choose who they want to help and screw everyone else: no two banks are the same and they don't all follow the rules they claim to have. Total horse Sh!t
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May 2022 by Evan Carter
Extremely rude bankers here. I went in multiple times just trying to add someone to an account which takes less than 10 minutes. One lady had someone coming in in 5 mins but the other lady who was alone could have helped us said no I'm booked all day. I then went to the empty windows with not 1 banker. I asked a lady begins the back corner if I could ask a question and she rudely said no we are in a meeting. So after 10 minutes I finally left and the lady was still alone easily could have added someone go my account sat there. Don't go here.
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March 2021 by Keean Corrigan
I approached this branch location to switch banks and open new accounts for my business expenses. I was sitting in line waiting to be helped and looked at both bankers with no attention paid to me in my fluorescent neon construction clothing. When a lady entered the location wearing a nursing uniform a banker jumped up to help. They are the Heros during this pandemic, but with 2 bankers they both should have been able to assist us with our banking needs. I felt discriminated by the clothing I was wearing and valued less as a customer based on this information. This branch has lost my business and I'm not sure if I'll try another.
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February 2020 by Steve
My wife has an account here and I use this bank to cash some checks that she writes for me. Even though I do not have an account here they are always friendly and nice to me. I have had problems cashing my wife's at other Chase Banks but this branch is professional and courteous. This is how Banks should act when someone is cashing a check written on their branch.
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October 2019 by Earnysha S.
This branch is TERRIBLE. I've been in a few times on my lunch break and usually end up getting up and leaving because they have terrible customer service. Spoke with Kat today and she was extremely rude. The other Ladera location is much better and know how to be kind to people.
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September 2019 by Alexa S.
Very disappointing because I waited for a banker as a line began to form simply for either a voided check or direct deposit form and Kat I believe her name was (long hair) was INCREDIBLY rude. She said I can wait for a teller to give me a check and write void myself. She clearly saw that there was a long line waiting for tellers and clearly could help me but was just a terrible, lazy employee. Her tone was also super rude and condescending and not friendly. Luckily the teller, I didn't get her name wish I did, a sweet blonde woman helped me out and apologized on Kats behalf as she was blatantly rude and lazy.
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August 2019 by Zauren Teratan
Fast and friendly even if parking is a hassle
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July 2019 by Shawn H.
I gave the teller my ex wife's Social Security number full name address and birthday for a deposit yesterday and somehow she managed to put it into my son's account. Completely, unacceptable.
