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“David Buffington was almost off for the day, but helped me through the process with kindness and a laugh. I will definitely only be talking to him when I need help! Customer service and being personable is a A++!”
“Excellent company! They are always happy to help and answer any questions I have. Very happy with the affordability of my home, earthquake, and car insurance and the customer service provided.”
“I received a prompt response when I contacted Withers insurance, and Bella quickly helped me get the policy I was looking for in place - even right before a holiday weekend. I highly recommend!”
“Kevin was very knowledgeable and helpful with questions we had about insurance. He easily explained what the best insurance fit would be for my family and I. Thanks Kevin!”
“We really appreciate Jaime Melchor! He always answers our questions quickly and accurately. We couldn’t be more pleased working with Jaime for all of our insurance needs.”
“I had a need today for some help with my Personal Articles policy. Nathan was able to quickly resolve the issue. In my 10 years or so with Chris Dolkas State Farm, I have always experienced superb service. I appreciate their knowledgeable assistance.”
“Wally and his team (Jessica E) have been incredible to work with! Very quick to reply, always professional, and a pleasure. Sincerely appreciate their help! Best in the business!”
“You never really know how good an insurance agent is until you need something. Every time I have a question or need anything from Cari, she's quick to respond and take care of my
needs. Even when she's out of the office she's able to help me when I'm desperate for answers! I'm really happy with State Farm and Cari!”
“Rick makes insurance seem so easy! Quick, painless, better price for better coverage, couldn't be happier! Give Rick and Farmer's a try if your in the market for home or auto insurance...I did both!”
“After days of difficulties and worries to get insurance for my home. I was canceled for a late payment by another company. Days of going to different companies just to keep being turned down. I found assistance in California called Fair Plan. I was hesitant. They referred me to Global Guard Insurance. I spoke with Riana several time. She went out of her way to make me feel good about my decision to go with Global Guard. She answered questions and would return my text messages that I left for her. I’m very happy with how I was treated and so happy that my home is now insured. If in need contact Global Guard and speak with Riana. Amazing experience.”
“Hoorah for Laguna Hills and *Becky in DMV* services! We have availed ourselves 3 times just this past year of the very valued DMV Services. Each time we were happily greeted by the uber-knowledgeable Becky who processed our requests quickly, pleasantly and perfectly. The Auto Club remains one of the best values today for all that they offer for such a nominal fee. Batteries: Yes! Roadside Service Peace of Mind: Yes! Adding DMV Services with Becky is the Bonus Round. A Big Thanks from Julie and Neil from Laguna Woods.”
“We love coming into the office! We're always greeted with kind, smiling faces, and everyone is very knowledgeable and helpful. Kathy has always helped me with my policies, and she's made it simple and quick! There's nobody else i would trust more”
“We recently moved to the USA, we have no driving record so it was very difficult to get insurance, all insurance companies turned us down until we met John. We highly recommend him, thanks to him we can now drive with complete peace of mind, he provides an efficient, fast and professional service. Without a doubt I will recommend him to all my contacts, do not hesitate to approach him. Thank you John!”
“Very kind hearted service. I still have to get breathalyzer installed once my daughter gets time off from work to drive my car. Thank you for your patience and kindness.Sincerely, Gloria Haakanson-Rickard”
“Kyle is truly amazing, he made my experience seamless and a difficult situation navigable. I had all my questions answered promptly and he would even answer texts and calls after business hours.”
“Quick, friendly expertly assisted by outstanding representative JOSHUA who singlehandedly renewed my faith in AAA (after being treated horribly shabby yesterday by the staff at San Clemente AAA branch office) Worth it to drive the extra 10 miles to the Mission Viejo branch, where THEIR member service is ON POINT ?”
“First time user of their DMV service to register my out of state car and do a title transfer. I am a new member and my situation was a bit tricky. the DMV was a nightmare and I could not get anyone to help me with my questions on the form. Someone told me that AAA did car registrations, etc. So I left the DMV, called AAA, and got the nicest lady on the phone who truely knew her stuff. She was so patient with me and empathized with me. AWESOME service. She helped locate a AAA office near me and told me what to bring and what to expect. So today I went to this AAA location and was greated by such a friendly woman who matched me with Natalie. And she was such a smart cookie and as friendly & paitent as could be. She walked me through how to complete the application, line by line, and we got it completed in 2 minutes. She then went and inspected my car and completed her end of things in about 10 minutes. I paid for my registration, got my new license plates and stickers. the whole process was like 20 minutes tops! And she even gave me a tip, that I know if I had been at the DMV I would have not been given this tip, which was to update my Toll Account with my new license number.
Its the little things customers like me appreciate and good, competent and patient customer service is one of those things missing these days. I do not mind paying extra for good service like this, but, I have to say, I was not expecting this from AAA. I got AAA for the road side assistance only, but I will stay for the great customer service. Thank you all for doing such a great job!
Now, I am going to look at what else they offer.”
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“Rob Bills has been excellent to work with. I've been a client for many years. Throughout the years, we've navigated a few sizable claims together. His office has excellent availability, whether I call, text, or email, I get the help I need quickly. Highly recommend.”