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February 2024 by Marisela S.
Today, I came in with my 2 kids to turn in some change in exchange for bills. The bank teller (female) who greeted me was very nice and helpful. She showed me how to insert the change into the change rolls and she showed me how to close the roll when it's full. As I was in the process of putting the change into the rolls I was again greeted by a gentlemen named Kiely (Kiley). He was so nice and patient with me. He went out of his way to help me count the change I had with a change counter, he then helped me add the change into the rolls. Not to mention he waited in line with me and when it was my turn he asked the teller to help me and she too was just as nice as everyone else. Oh, I forgot to mention, as I was walking to the line some of the change had fallen out of the rolls. Kiely (the gentleman) helped me pick them up and put them back into the rolls (still being patient). I started to apologize to him and he reassures me that everything was okay and not to worry about it. As I was leaving he held the door open for me and my 2 kiddos and also for people who were entering. Overall my first time experience here was AMAZING!!!! I'd definitely come back and recommend this bank to anyone. Thank you Wells Fargo members for helping me today 2/22/23. It truly meant a lot to me.
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February 2024 by HD S.
Horrible customer service , poor professionalism. Stay away from this location , I am considering transferring my accounts to another bank. Stay away from this location !
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February 2024 by marie amaro
Came on Friday 12-29 to find bank closed. There were three of us older folks and we DID NOT see a closure notice. I did see a sign with bank's regular hours.When I returned on Jan 3rd, I asked the teller about the closure, I asked I did not complain. Before she could answer, the woman dressed in black, with black hair and fake lashes sitting behind the teller at a desk interrupted, "Yes the bank was closed Friday there's a sign on the door" her tone was very rude. I started to say I did not see it and explained to the teller I did see the sign for the bank's regular hours. The woman in black quickly snapped back shrugging her shoulders, rolling her eyes and muttered something I couldnt hear. I was taken by surprised by her tone. She was rude and very UN PROFESSIONAL.I read other reviews about staff here and about this same woman on Nextdoor.I will be banking elsewhere.
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January 2024 by Robert T.
Everyone was friendly and helpful. I had trouble with the app and they made sure I understood how the app worked and how I could use it anywhere I am visiting So I could pay bills or make purchases. Sometimes I send my Daughter money and the Zell function makes it so easy. I would recommend this Branch to anyone who wants to make sure they are dealing with competent, professional people.
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November 2023 by Sean Beckman
Branch manager came in for approval. After I discussed my disappointment and the teller said I’m sorry for the inconvenience. The branch manager came over to approve. Fine but the gentleman took it personally that I wanted to pull out a large number of cash and then said I’m unable to do that because of our situation. Which really didn’t even exist. If you want to do business go to bank of A or another branch.
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October 2023 by Kara Ulrich
This bank manager is amazing he keeps the lines moving fast and very good customer service until you get up to the window where Lourdes is ! I don’t even know why he has her working there she is very rude and doesn’t even talk nor counts back the money.!!very unprofessional. She needs to stay home than to be working where she can’t even communicate with a client or clients !!!!! She surely doesn’t fit in with all the other workers
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July 2023 by Silvia T. Perez
I came to be a Witness to sign a Will for a Very Good Friend of mine and if you have an Account with Wells Fargo Bank it's Free. I asked alot of questions about an account myself and the Lady answered every one of them...Staff is Very Polite, Friendly, Fast Service, Very Clean place.
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June 2023 by Zaq W.
Worst ever customer service from Kyle and Meghan. This place is a mess. I have had an account with Well Fargo for last 15 years but closing my account due to Kyle and Meghan. Not being able to follow up on the appointment, not knowing how to respect people's time. Telling people to come in and asking them to change the appointment just like that. Terrible
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January 2023 by Susan F.
This is the worse Weels Fargo I have ever been to. Here it is Tuesday, and banks were closed on Monday due to the holiday. They have only 2 tellers to accommodate customers. That's not fair to the customers or the 2 employees getting all the complains and dirty looks. I wish I had taken a picture of what I saw. Behind the tellers are 2 other employers just standing around. Why can't they jump on for a few minutes to get rhe line down? Manager never came over to customers to see if he could assist them. Warning: Stay away from this horrible customer service. I waited in line for 30 minutes just to make a payment on my Visa card. This is not the first time this situation has happened. I will NEVER go to this branch again.
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November 2022 by Majid Tayyarah
They should let the bank manager go… waited two hours with folks telling us it will be just a “few minutes” knowing well they would not see us. Finally had to speak to the manager who turned out to be the lady telling us it will be a few minutes the entire time that finally said they could not see us. What a sad place to work… Even worse to be a customer there. Simple things like we someone wanting to add their kid to their account took an hour! Unreal
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September 2022 by diane L.
I have always found every person in this branch to be kind & helpful. The notary for customers is also wonderful!
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September 2022 by Yollie J.
Excellent customer service . This branch is so helpful. I went today after Claremont branch send me there because they couldn't help me . Here in 5 minutes I got solutions to all my matter .
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July 2022 by carlos c.
waist of my time dont go here waisted 30 mintues just to get told my transaction cant be completed get branch dont come to this one !!!
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May 2022 by James G.
Went in to cash bonds, took about 2 and a half hours because none of the workers knew what they were doing. They were apparently "short on staff" and had others go ahead of me for no reason. Never had any bad experiences with WF in general, but this bank location just sucks. The only reason I'd go back is for the ATM outside.
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May 2022 by Rosalie Di Noto
Wells Fargo Bank, located on Foothill Blvd.,in La Verne, is staffed with knowledgeable, courteous and service minded personnel.The entire staff is efficient and it is a pleasure togo to this location for my banking needs.Thank you WELLS FARGO, LA VERNE, you’re the BEST.