-
February 2024 by Rick Johnson
Friendly representative in store.
-
December 2023 by Chelsea Vielhauer
Friendly and efficient service
-
December 2023 by Rudy Barrera
Great customer service given by the owner.
-
December 2023 by Pat Click
I went to the UPS store early this morning because I needed a couple of documents notarized. When entering the store there was only one person in front of me. I waited approx 5 minutes for the representative to finish logging a spectrum device and completing another transaction. The UPS representative saw me at the counter with two documents and D/L displayed. He glanced over a couple of times and knew what I needed.While I was waiting on him a few more customers came into the store. It was obvious he was getting busy but still I was next. I waited 5 minutes for the previous customer. But no, the representative said I can’t notarize right now I am busy, come back at 11am. I asked a question and he ignored me and ask the next customer how can he help them. ( how does he know 11am would be less busy) hmmmI am a professional with 40 years in senior management at a Fortune 500 company. I teach and train on customer service and customer experience. This young man FAILED today. He was arrogant and rude. He embarrassed me and my race. Also, when I was leaving another customer said “ I couldn’t believe how he acted”I have contacted the corporate office and will be filing a complaint. He definitely needs some additional training.NOW - fast forward. I went down the street to another notary. I stood in line and her office started to get crowded. She asked me If I mind waiting while she helped customers with a small transactions. I said no problem. Then she apologized to the other customers regarding the wait time to notarize my documents.It was a HUGE difference in customer service and my experience.
-
October 2023 by dah c4mp gaming
This location has Great leadership. They provide exceptionally good service and the staff displays a high level professionalism.
-
June 2023 by macho ortega
This place is great. I've been a customer for 7 years. I have all my business mail delivered here and have never had an issue. Every time I go in for a personal matter or to make an Amazon return, the staff is friendly and no packages have ever been lost. The owner is a good person and on top of his staff. I was shocked to see some of these other reviews here, but I think sometimes people conflate a problem that might be more specifically related to UPS in general with just this specific store, which is sad to see. From my perspective you can confidently do business with this location and have a great experience.
-
February 2023 by Victoria Morales
BEWARE!!! AVOID THIS STORE!!!!! I had two pieces of certified mail in my box and was never notified! Store MGR refuses accountability for not notifying me, even though him or his staff signed for it. When I called to close the account, and pay for the forwarding of my mail, store MGR had the opportunity to tell me at that time, but didn’t. He argued with me and never apologized or claimed accountability for his responsibility for not telling the truth. He even denied that I requested cancellation.Please avoid this store as his ethical practices and morals are questionable and very concerning!!!!
-
December 2022 by Natasha Harris
DON'T TRUST THIS PLACE! Had a IPhone shipped here, I was in a rush to get to work. Picked up the package everything in it but the phone. I knew I should have opened it right there (yes I'm d**** but I didn't think too much of it. There was even 2 different tapes used and a sticker over the tape. DONT GO HERE, THIEVES THAT WORK HERE.
-
December 2022 by Susan Carson
Both guys are wonderful, friendly and so helpful! I don’t have to think twice whether returning something or mailing a package. I have several other options but choose this location because of the men and women that work there.
-
October 2022 by Roy H.
Great people and great service. Always helpful too. Love having access to my mailbox 24/7. Can't do that at the post office
-
August 2022 by Russell Lucas
The guys that work there are great. I come in to scan, email, make copies so I decide to ship an envelope of documents from Southern California to Washington state..$12.41 to send a few papers and 5 days later it still hasn't arrived. NEVER shipping UPS. I should have read the 1.2 rating for UPS first.
-
August 2022 by Chrissy Ciancanelli
Extremely awesome customer service every time we come ! Andre and Bryan go the extra mile, are kind and patient and make life so much easier ! Thank you for being so great !
-
July 2022 by Joanne G.
The employees are always friendly and helpful. I usually don't have much of a wait at all. But if it's busy, they move things along in a reasonable amount of time.
-
April 2022 by Jo Ira
They couldn't even give me my package they literally just forgot about it they said they would call me and they did not i hate this
-
April 2022 by Frank H.
Very convenient and helpful staff. They open early and even have a AAA 15% discount.
