January 2022 by Sashya A.
I simply abhor having to pen a negative review about a business and it's owner that we had chosen to trust to act for our expressed benefit. However, if a single person takes the requisite time to read this review and heeds to what I am about to delineate, the value of this review will have served it's designed intent. First and foremost, if you should decide to go with Rustico Renovations, GET EVERYTHING IN WRITING (down to the smallest detail) because, even if David promises you a something (an anything), if it is not in writing, he will claim that his promises were "never part of the contractual deal." In brief, you're screwed! if he asks you to trust him--DON'T!!! His spoken words appear as empty and meaningless as the promises he crafts out of them. David is charming. There is no question about that, but he is a TOTAL shill, dripping with pleasantries and "trust me's" and way many "group hugs" to boot. As aforementioned, get every little detail in writing, because David appears incapable of rising to the crown of his spoken word. A few examples? Oh sure--why not? David promised (in word, not in writing) that our new baseboards would be painted by the subcontractor before they were installed. Not only did I end up having to paint them, in order to move the project along, he charged us for the work I performed, and we had to pay for the paint. The same held true for the wall one of his subcontractors repaired and was supposedly "paid" to paint. Once again, in order to move the project forward, I ended up painting both the wall and the trim, and we had to buy all the paint. Yet, he still charged us for both the paint and my labor. His original "spoken" promise was that of assuring us that the project would only take a week. But then, it got pushed into 2 weeks, due to his mis-measurements and mis-calculations which, once again, we were led to have to pay for. The reason why I ended up painting the baseboards, the better portion of the repair that was repaired and the trim was simply because I did not want his "promise" of 1 week to stretch into 3 weeks, where our project appeared to be heading. When one of his subcontractors discovered a leak behind our pedestal sink, he and I made a deal for him to return back and resolve the problem for $150.00. When David got wind of "our deal", even though it was NEVER a part of the original contract, he not only called up this subcontractor and act to ream his ____, but had the audacity to call me up and demand that I go through him for EVERYTHING. Apparently, David not only thinks he owns his subcontractors, but his customers. Moreover, David ended up charging us 2X's the amount for the repair of the leak and an additional $325.00 to repair the flushing mechanism on our toilet. (We could have purchased a brand new toilet for what he charged us). it is a truly sad tale that you have to go through Rustico Renovations to get at the subcontractors, because their workmanship was rather brilliant. Okay . . . There did appear a few glitches and some inconveniences here-n'-there but, as aforementioned, their workmanship was spot on. Reiterating: Get everything in writing (to the detail). Expect delays. Expect to pay more for David's inability to take proper measurements or live up to his spoken word. If there is a something extra you discover you want fixed or repaired, once you project is set in motion, find a handyman to take care of it at a reasonable cost. Otherwise, you will pay waaaaay more than what the repairs are actually worth. And, good luck with your project!
