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November 2023 by W A
Edgar Salazar is an amazing banker to deal with! I recommend this bank!
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November 2023 by Emiliano G.
quick service and employees are extremely helpfu. Edgar Salazar has really helped me and been very attentive.
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January 2022 by Carla K.
This is a great hometown bank delivering all around professional service. The employees actually know their customers and are very friendly and welcoming. We went in to handle some business with a trust and dealt with Edgar Salazar. He was so knowledgable , professional and kind. He walked us through the process and set things up so it would be easy for us in the future. He was a true pleasure to deal with. In a time when many banks are cold snd some impersonal and sloppy in their work, it is a pleasure to be a part of One West.
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December 2021 by William L.
I looked at their regulations and costs before opening checking and savings accounts and deposited the minimums they required but I didn't start using them until I was certain that any incoming & would be credited to my account, which took several weeks. Then I deposited a larger amount into my savings account and then the problems began. 1. They put a 3 week hold on the savings account amount because, "you are a new customer"! 2. I still cannot install the bank's link for logging into my accounts for unknown reasons and have to go to a browser and click on their ad for their bank in my town and then click on "sign in" 3. At log-in I couldn't access either account because of an unknown problem and instead a pop-up "one-time security code" appears saying "we need to call or send a text message to complete this process. Please tell us where you can be reached", and this is after I entered the correct log-in numbers 6 different times? THIS WAS THE MOST IDIOT RUN-AROUND I'VE EVER SEEN - AND TO THINK THAT THEY HAVE A LOT OF MY MONEY THAT THEY WON'T RELEAST TO ME EVEN IF I WALKED IN AND PERSONALLY ASKED FOR IT ALL. Which I will do first thing tomorrow because when I tried that today their doors were locked for New Years Eve!
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August 2021 by Grace Q.
I just opened my first American account yesterday with OneWest Bank under the help of Mr. Edgar Salazar. My experience with banking was kind of intuitive in my home country. But it's certainly different and needs adapting when you are in another country. Edgar welcomed me and oriented me through thoroughly, and he is very understanding. The whole process was very helpful and efficient! I couldn't have done it otherwise!
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August 2021 by roberta mumm
Edgar Salazar is an incredible Universal Banker. He works at the LaVerne California branch. We came in for help due to fraudulant activity in our bank account. He went way of his way to help us to get us protection and new debit cards. He's very competent, patient, kind and ready to go out of his way to make his customers satisfied!
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July 2021 by Anwar S.
My experience at OneWest Bank is excellent. Araseli is always helping me out and has great customer service. I have not had any problems coming into this bank the staff really takes Care of me.
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July 2021 by HANH N.
It was a great pleasure to meet Mr. Edgar Salazar on 7/6/2021 when I came by to open a new account. Mr. Salazar is very courteous, patience & professional. He answered & explained everything in details oriented when I asked the questions. Overall, I'm happy with Mr. Salazar great services.
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July 2021 by Bettina R.
OneWest Bank is a top notch banking institute with many great services. I'm able to handle most transactions on-line, which is very convenient. Today, I had to go into the LaVern office for assistance with a cashiers check. The entire staff was friendly and made my experience enjoyable. Mr. Edgar Salazar was very knowledgeable with my requests and was even helpful with making sure my accounts were set up, as to avoid any unnecessary service fees.
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June 2021 by Mary O.
My husband and I have banked at the One West in La Verne for many years. The staff is very professional, courteous, and knowledgeable. In particular, Edgar Salazar, and Carissa Sinclair-Lissy, are exceptional members of the One West team. We recently opened a safe deposit box at the La Verne branch, having transferred from another branch. Edgar assisted us with this transaction and was very impressive. He completed the paperwork and facilitated the fee transfer, keeping us informed about all the steps. Carissa oversaw this transaction and was also very helpful and efficient. We have great trust in this bank and highly recommend its very competent staff.
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October 2019 by Robert Legg
The bank staff are all so very friendly and attentive. Every employee makes an effort to greet me when I walk in. The managers Carissa and Claudia are always professional, friendly and available. I can say this branch always gives me that warm neighborly welcome every time I enter and that means a lot. Just a nice place to bank and a huge part of that is the staff.
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September 2019 by FineGrain
Unbelievably deplorable customer service.
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September 2019 by J G
The Customer service is so horrible at this location I may end up closing my account. The Tellers look unhappy, the Branch Manager Claudia has a attitude and not helpful at all. Need to improve.asap!
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April 2015 by T Higgs
Never again