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February 2024 by Christine Bennett
To an amazing hard working Team. I received a call from Ashley from MVN, telling me time to have the Pistache Red Push trimmed and fertilized. Travis Zack was sent over, did an amazing job on the Pistache Red Push Tree. The proper fertilizer was used on the tree. I asked if would trim the Orange Bush in the backyard. He told me the rate would be $200.00. I signed up for the MVP Program. He trimmed the tree so well. He laid on the ground the trimmed the Bush, Climbed in the Bush to trim it. So amazing to watch. He asked every question I had.A big shout out to Jesus Contreras with the best customer service, driving to the the Pistache Red Push tree. He explained everything. Worked with Seth Green on the financing, So easy to work with.Great follow up each person I worked well.Thank you again for a positive customer service
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February 2024 by Christine B.
Moon Valley Nursery, LaVerne, California. Planted the most amazing Pistache Red Push Tree. It was time for the tree to be trimmed and fertilized, this was all covered under the MVP program, that which purchased at the time the tree was bought. Travis Zack the Arborist was amazing. he reached out and text and a telephone call to confirm the schedule. Workmanship on this tree was nothing less than perfection. Any question I had he was, he answered. He told me which branch he was trimming, and why it was being trimmed. The fertilizer he used on the tree was the best on the market. He also wrote down what was needed. I had an Orange Bush, in the backyard and asked him how much he would charge to trim it, he gave me a price of $200,00. For that Price, he trimmed the tree and he will come out three more times to fertilize it. Watching him trim the Orange Bush. He climbed under the tree, climbed up into the tree. Travis went beyond any tree Trimmer I have hired. A big shout out to Ashley from Moon Valley Nursery , La Verne, California. She is the one I spoke to about the scheduling. A big shout out to Jesus Contreras for helping with picking out the perfect Pistache red push tree. The knowledge that Jesus had regarding the Pistache red push. Was pretty amazing. I told him what I was looking for. He drove us to that section of Moon Valley Nursery . Pulled out the trees that he thought that was Best. Found the tree that went to come home and be planted. Jesus was very patient. As the picking out the tree took sometime. Working with it with Seth Green in the office, made it so much easier. Worked with the needs I put down. Great team work.
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January 2024 by Roger J.
Moon Valley Nurseries in LaVerne is the place to go. I had a beautiful olive tree in my front yard and unfortunately, after years of growing it died. I went to the Moon Valley nurseries, and I was given the red-carpet treatment. Jesus drove me around in a golf cart and showed me all the selections and prices. Jesus was very patient and helpful to me in deciding of what plant to use. After agreeing to buying a new olive tree it was a smooth transition with scheduler Kris. He arranged the date and time for planting. On the day of planting, supervisor Frank was extremely helpful in planting the tree, in such a way that it had the best view from all directions. I could not have asked for more from Moon Valley Nurseries in La Verne. I guarantee if you go to Moon Valley nurseries in La Verne you will be pleased.
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January 2024 by Rosanne N.
I had the best experience at Moon Nurseries. My first phone call to Chris the plant expert, who I made an appointment with to come and look at specific trees I wanted, he was so helpful and excited to help me. The day I went in, he drove me around the beautiful grounds in the golf cart, looking and discussing trees and plants in my yard. The "other" Chris, the manager and the guys in the office were kind, funny and helpful while I was making my purchases and getting information. They ended up being able to plant my trees and deliver other items a week ahead of schedule which worked for me. The crew was also amazing! Kind, quick, careful about my property and the trees look fantastic. The follow up is amazing and I will continue to do business with Moon Nurseries. They ROCK!
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January 2024 by Jen L.
Dereck is great and needs a raise ! 50 percent of why we bought today is because of him. Beautiful trees. Is more pricey but you cannot compare to Home Depot because it's not apples to apples . They are professional and you get what you pay for . I wish they extended the plant shock warranty to 6 months rather than 90 days
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January 2024 by Alexander C.
Moon Valley Nursery in LA Verne delivers exceptional customer service, maintaining a high level of customer satisfaction from the moment my family arrived until the on-site delivery. The variety of plants and values were comparable to other nurseries we visited. The installation team led by Frank Maya provided sufficient notice of their arrival and patiently addressed any questions we had. We are delighted with the outstanding service your team provided, and the results have exceeded our expectations. Thank you, guys!
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November 2023 by Gregg H.
A year and four months ago, we went to Moon Valley Nurseries in La Verne to get some help with a privacy hedge. We ended up purchasing 28 beautiful podocarpus trees (two varieties). Rick helped us with everything! His knowledge and customer service skills were amazing! We had to replace 2 trees during that time, and without question they replaced them. Chris was very helpful with the most recent replacement! We think the cost of the extended warranty is very reasonable! We recommend Moon Valley Nurseries to anyone in the market for landscaping and/or ideas!
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November 2023 by Erin A.
We love Moon Valley! They did our landscape design and planting 4 years ago and we have been so happy with the services they provide. Recently I found out about the MVP program - a maintenance program where the Moon Valley pros come out and take care of the trees they planted. This was exactly what we needed! We had our first maintenance visit today and Travis listened to and addressed all my concerns. He was incredibly knowledgeable and professional, he inspected my trees for pests and disease, and he showed me what to look for so that I can treat those areas of concern and keep my trees healthy year round. My trees look amazing and so much healthier and I can't wait for Travis' next visit so we can continue the maintenance program we started today. Thank you, Travis!
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October 2023 by Larry R.
Toxic used car lot tactics but with beautiful trees. High pressure sales along side prices set for anyone who doesn't know they can get it cheaper anywhere else. Lying by omission isn't lying to them and neither is a half truth. A place where "I have it in stock" over the phone becomes "I do have it in stock just not at this location" when in person, and all the way down to "I can get it" after you've paid your money. Sales reps don't last long there and be extremely cautious of the one per store that does. That one sales rep per store does because he/she steps all over the coworkers. Aka the biggest shark in the pond...
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October 2023 by Daniel M.
Mother selected the Fuerte Avocado tree. Kris Klancnik was a great help during the entire purchase process and the when the delivery and planting Team arrived everything went well. Now let's see how many Avocados we may receive.
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September 2023 by Angelica Banuelos
Anthony was our sales representative. He was very knowledgeable, informative professional, and courteous. He gave my husband and I time to discuss privately to decide on what we were going to purchase. Jesus was very courteous and professional. He assisted us in picking out our plants. Then loading and securing them onto our car. We we're very please with the level of service that we were provided. We are planning on coming back!
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November 2022 by Atta Alsaleh
I had a concern about the health of my tree and I received a follow up call on my concern immediately which i really appreciated and give me a strong confidence that they care about customer satisfaction and the quality of there products and service.
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October 2022 by Teresa Larson
On October 11th we had two trees planted at our home from the La Verne nursery; an Ash and Avocado. The folks that came to do the install were most professional and very quick in this install. They left no mess and made the planter bowls perfect. The customer service we have received from Seth is second to none and the large selection he showed us helped us immensely .Thank you from Scott and Teresa Larson
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October 2022 by Kyle P.
The guys are really nice I come to pick up palm juice and moon dust and they let me check out the palms in the back their palms are overgrown and bad a*****
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October 2022 by Sandy B.
Visited here for the first time and Jaime was so helpful and knowledgeable!! She was able to answer all of our questions no matter what we threw at her. We just finished our pool and was looking for a place to start. They are able to bring it all out and plant for us this week!!!! Thank you all for such a great experience . We are so excited to see things planted and enjoy them around the pool.
