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February 2024 by Yel Shant S.
Most horrible cuctomer service in this locations, employee at the check out did know the policy.. They are not honoring a price match no matter what type of proof you bring. Both employees who worked on 2/10/24 very disrespectfull to the customer"s needs. Thank you with online assistance, i was able to solve the issue.
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December 2023 by JB B.
This is a small store, so I won't hold that against them. I placed an order online for curbside pick up. I pull up and the two curbside pick up parking spots are both full with no one in the cars. So I park and give them a call and let them know I'm there for my curbside pick up. When the woman comes out, she informs me that I'm lucky because it's after five and they don't do curbside pick up after five. I honestly don't have any issue with the policy but you have to communicate that to the customers. If I had known, I would've tried to leave work early. I'm still excited to have a local fabric store in which I could run into in a pinch....
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December 2023 by Joyanna M.
If I could give this store 0 out of 5 stars I would. How disgusting. I had only been to this store once before about a year ago and had the exact same experience and called corporate, they clearly have done nothing about the disaster in their store. There are boxes everywhere and items shoved in isles they do not belong in. This location needs to either be shut down or they need to remodel or find a bigger space.
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October 2023 by Susan Currie
Polite sales ladies at La Verne store! Great selection of fabrics. It would be much easier to shop for yarn if there weren't boxed stacked in front of the racks.
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July 2023 by Imran Zulfiquarwala
Great staff and quality products
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April 2023 by Viv L.
Went there today and needed help looking for a fabric. Asked an older small lady with curly short hair if she could help. at FIRST she was helpful and then I told her oh im not sure if this fabric is right and instead of being understanding she rolled her eyes and made a snarky comment that it depends on how i positioned the fabric and walked away.
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April 2023 by Julie G.
WORST CUSTOMER SERVICE EVER!! Do these ADULTS like working here ? Hmmm I don't think so . Go to a different store , the employees dont deserve your money that goes towards there paycheck
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April 2023 by Angelina Lopez - Bryant
The selection of regular fleece, character fleece, and license fleece was very poor. I was disappointed. I've shopped at Joanns for years and never had difficulties in the past finding what I've needed. I'm not fond of online shopping because I have to wait so long to get what I need and it's harder to match colors. I would prefer to go into the store and do it all at one time. I hope in the future they go back to having a wonderful option of choices.
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April 2023 by L. G.
My wife will not shop here anymore.This store has the worst customer service. After looking at other reviews by dissatisfied customers and noticed that all Joanns nearby have lousy reviews I had to write my own. I've never seen my wife so upset about customer service. She said the manager is as bad as the employees. These stores don't realize their value until it's too late. No wonder so many empty shopping centers and more people shopping online.And obviously corporate doesn't care.
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February 2023 by Michelle Pacheco
One of the employees was so nice and helpful ,she made up for the other not nice,unhappy, should never be in a customer service position employee.
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December 2022 by vrg bls
I play the autoharp which means lots of felt crafting. Joann has all the cutting supplies and glue I needed to adjust the felts on my autoharp.
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November 2022 by Ginger Mort
Small store but it seemed to have everything you'd need. Service was friendly.
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October 2022 by Valerie N.
Lisa in fabric was phenomenal. I came in with a general idea for my son's white dragon costume and she gave me so many ideas and showed me how to do it. She helped me understand what measurements I would need for fabric and trim.
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September 2022 by Maria Vazquez
I find the majority of what I need in this store. I drive a little further because they have a larger and better selection of material at a decent price. I easily can find my craft supplies here.
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September 2022 by Amber F
The staff here is attentive and quick to help, it’s one of my favorite stores.
