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February 2024 by Yolanda Cano
Everyone always friendly!
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February 2024 by M P.
I have been taking my last five dogs since they were puppies to Petsmart grooming. I never had any problems until I came to California. I have always picked up my dogs within a reasonable amount of time when I get notification that they are ready and I see they've started a new system where you can pay your bill online and they tell you your dog is ready. However, I received a phone call saying that my dog would be ready in 20 minutes. I said I would be a little over an hour because I was working on something and I'm not close to the shop. She said it's fine no problem take your time. I did not take advantage of the situation. I was in no way late, when I came in my dog was quiet was not barking. And then the guy says to me oh we need to talk. You need to start doing speed grooming. It's in the notes because he doesn't like the crate. I said I don't want to do speed grooming it cost $15 more which is not in my budget and they already charge $60 Just for the basic haircut and bath that would be a $75 bill and I guess they expect me to wait there until my dog is ready which obviously I have things I have to do and what is the point in making the grooming appointment, if I need to sit there and wait for my dog? I've never had any complaints about my dog until I went to La Quinta groomers for Petsmart. I've been to the Palm Desert Petsmart on Monterey never had a problem so it must be the associates that are causing the problem with my dog. It's not my dog, causing the problem and I'm going to call them tomorrow because there's no way I'm spending $75 to sit there and wait for my dog to get groomed why they speed through it and charge me more money, everything about this Desert area is a rip off it's almost impossible to find good people here that do what they say. Don't try to rip you off and don't try to make an extra buck. They have kids working at that place and they obviously don't know what they're doing. They were definitely the problem and stressed my dog out because I've never had a problem anywhere else and the other Petsmart grooming it was not my dog and I don't appreciate them insinuating so.
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February 2024 by Roxana Flores
Excellent
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February 2024 by Alan Hernandez
Rebecca, the pet trainer, is amazing!!!
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February 2024 by Mitch Daugherty
Very nice store ?
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February 2024 by bigbird 272
Took our cat in for nail trimming. Robert did an excellent job. Quick and easy. We were impressed!
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February 2024 by alex bops pizza shop
Never answers my damn calls
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February 2024 by Lety Juarez
Great service and friendly staff!
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November 2023 by Rommel Photography
Best place ever ❤️
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November 2023 by Oriana P.
Review for the grooming. Called for a nail trim while visiting my mother the desert, asked about availability. They told me to come in, I asked if I needed anything. Person on the phone told me to just drop in between 11-3. Arrived and the frankly bored looking grooming team gave the most half hearted hello before asking if I had his rabies certificate. I didn't and couldn't get through to my vet so I was out of luck. I understand the requirement, my regular groomer has the same (though not for a nail trim) I just wish they would have communicated that prior to driving all the way over.
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October 2023 by Jacqueline M.
Fernando at the groomers was phenomenal with my Lucie! I highly recommend him to care for your puppers. After having had terrible experiences with the groomers at the Palm Springs location, Fernando restored my faith in Petsmart. He listened to me when I expressed my concerns with my past experiences at the other location and the terrible service I received, I explained that my Lucie was a sweet loving dog and needed a patient dog loving groomer. He reassured me that he would be patient with her, that he loved dogs and owned 3 of his own. Then he very gently took her and gave me a thumbs up when I was outside the window looking in- that gave me so much piece of mind. To many, a dog may just be a dog, but to me my Lucie is a sweet soul, and Fernando treated her as such. I was so happy when he called me and told me Lucie was ready and that she would warm up after a few more visits. I gave him my word that Lucie will only be coming to him from now on! I also made sure to tip him, since after all, it was more than just a service he provided, he went above and beyond for my Lucie and I. Thank you Fernando for loving on my Lucie!
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October 2023 by Bonnie E.
Maria is my go to groomer now AMAZING 10/10 recommend. My pup loves her always does a great job
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October 2023 by Allison C.
jaimee is so talented. My maltese always looks beautiful. Its not easy to get all areas looking so smooth and even. thank you.
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October 2023 by Ray R.
Cynthia, simply the BEST Takes the time to get to know your pets quirks And always makes them feel as comfortable as possible
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September 2023 by Robert B.
Very disappointing visit today. I needed fish oil for my dog. Didn't know where to look so I asked for help. Been told in the aquarium section. Strange place to put it but I went to search there. Second employee told me it's on right side in front of grooming. No one would go and assist me. While more searching I pulled up Amazon and ordered it from them, plus it be delivered within 2 days. Amazon 1 PetSmart big 0