Lowe's ProServices receives consistent praise for its helpful, knowledgeable, and courteous employees across multiple departments. Customers highlight receiving great service, with staff members frequently walking them to products, carrying items, and even providing personal assistance like carrying an umbrella during a downpour. Employees in the paint, lumber, garden, tool, and hardware departments are specifically noted for being patient, competent, and going above and beyond, such as cutting boards to fit a car or fixing items. The business is commended for its handling of issues, with management and customer service staff being forthcoming, helpful, and attentive in resolving claims, leading to reimbursement for damages. Delivery service is described as painless and efficient, with personnel being perfect gentlemen who handle installations carefully and provide clear instructions. Reviews contrast the service favorably with other stores, noting unbelievable service in today's times. Customers express a strong intention to continue their business with Lowe's, specifically mentioning the La Quinta and Rancho Mirage stores as locations where they consistently have positive experiences.
Lowes in Laquinta is filled with very nice people. Richard in the Lumber department was especially helpful. He took the time to cut a board for me so I could fit it in my car. He has actually cut several boards for me and is always helpful and kind.
July 2022
The La Quinta store is the largest and nicest store I've ever been in
June 2022
Robert from hardware was very helpful and patient with us!! We had gone to like 3 different places looking for something specific thinking we had broken a piece we had, but he took it and fixed it!! Shout out to you Robert thank you a ton!! Definitely will be back.
