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March 2024 by linda hallenbeck
I waited over 20 minutes in line only to find there was only one of two prescriptions I needed. [Prior to going to CVS I talked with my doctor's office, and they had told me they called in two.] I asked Anna, the assistant at CVS what I should do .... Her answer was to go to another booth area. I paid for the one Rx at 9:33 am and went to the other area where I stood with no assistance, and then I realized it must be Anna who would be helping me; and I knew that would be a long time before I would get help as there were 5 people behind the original line in which I was standing. I left CVS -- I called my doctor's office, they checked records, and confirmed that they had sent in two orders. --I called the CVS pharmacy to confirm that the dr. had sent the order; they indicated they did not have it, offering NO assistance. --I called my dr. back AGAIN and I asked what I should do, they said they would call it in AGAIN. \n CVS called me and indicated they got the order from the doctor. I indicated I would come to get it. At 10:40 am I paid for the second prescription with no apologies from anyone on staff. Not one of the workers said they were sorry I had to wait; not one of them apologies for the 'mix-up'. My previous pharmacy would have offered to call the doctor's office, CVS did not. [my insurance changed, thus I am a new CVS customer -- Yikes, will I have to go through this every time I need a prescription?!?!? Thank you for taking the time to read this account of my first prescription adventure with CVS.]
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August 2023 by Annika J.
When dealing with a workers comp injury the pharmacy staff asked me to pay up front since they didn't have time to process the through the workers comp insurance. I am still waiting on a refund. Also the pharmacist took my receipt and rx info in order to get get it approved after the fact. They sent me home with a medication I am allergic too, even though I told them the previous time that I am allergic. The staff seems bothered when you pickup your medications like you are putting them out. It took 3 times around their drive through line to pickup the appropriate prescription.
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July 2023 by Arthur Foosaner
The customer service is horrible. I have gone to this location for 15 years. For the last two years the service is not good at all. The manage does not look up from her computer to see how the store is running. Manager should help when needed. If there is a line at the counter manager should help or instruct one of her staff instead of making all the customers wait. If more help is needed which it is then corporate should hire. I am one step away from going to another pharmacy.
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April 2023 by E M.
We are Snow Birds. The CVS in Oregon is wonderful. This one has a very rude person in the pharmacy whom I always seem to get on the phone. She is difficult for me to understand and lacks patience, compassion, and customer service skills in general she gave me an explanation about not being able to fill my prescription from Oregon, and then turned around and said it would be ready on the 11th and I said I'm sorry I don't understand and she restated her explanation in a lengthy, hurried, Irritated manner that still made no sense and finished it by saying "I hope you understand that!" in a very snotty tone. I don't need this stress from rude people and needless to say will be looking for a better pharmacy. I am talking about the CVS on the corner of Fred Waring and Jefferson. Thank you. Stay away if you want nice customer service.
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March 2023 by sandy miller
Our CVS DRIVE THROUGH PHARMACY IS VERY POLITE, COURTEOUS AND HELPFUL.
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February 2023 by Linda S.
Sorry but this pharmacy is beyond bad. My prescription wasn't ready as promised, attitude of pharmacy staff was poor, follow-up service non-existent. While waiting, I observed people were disappointed because their order wasn't ready or available! One customer waited in pickup window lineup for 1/2 hour then came in store and was told they didn't have her medication. So very disappointing.
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January 2023 by Carl M.
Not all that long ago this was a good pharmacy. I understand how people do not care about anyone else but themselves but what kind of employee allows someone to sit in the drive-thorugh line 20 minutes while thier prescription is filled? Some selfish horrible person who is too lazy to go into the store and the employee does not even ask them to come back to pick it up. Anyway Walgreens is even worse but I really am going to look into getting my prescriptions via mail rather than deal with such horrible customer service.
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November 2022 by Jaclyn C.
This review is regarding the pharmacy, and a white older female cashier. This woman is the rudest lady I have encountered, and CVS needs to send her to training on customer service. For instance, I gave her my information, name/DOB, she goes and grabs my medications and starts charging me. I ask if I can see the medications before she starts ringing them up because it seemed like too many. She rudely says, sure, as if I'm wasting her valuable time by disrupting her scanning of sku codes. I go through the medications and realize she is giving me another customers medications. She quickly changed her tone when I brought it to her attention. That was one instance, but she is consistently rude and dismissive. It doesn't matter if I walk in and greet her with a smile. The woman looks miserable and hates her job. I know she can be nice to certain people because I've seen her, but I guess it depends if she knows you or not. Either way, she needs to be in the back stalking and away from the public because I am sick of dealing with her unhappy moods. Oh, and one last thing, I walk in at 1:30 p.m., and she's standing at the cashier station and says, we are close from 1 to 2, but helps ring up another guest. Again, her service or lack of service depends on if she knows you or not. I hope she retires soon!!! Until that time, I will most likely ask my doctor to send my medication to a different pharmacy to avoid her.
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November 2022 by William W.
Worst pharmacy in the valley. Always out of meds and they never let you know. Please use any other place and maybe this one will be forced to close. Management is bad, store conditions are poor and just check out the signs at the drive up pharmacy, a 3rd grader could do better. Way unprofessional.
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October 2022 by Kerry R.
This pharmacy continues to disappoint! The only reason why my mom goes here is because of her crappy insurance. These are the laziest unprofessional staff. They're lack of knowledge and care at minus 1 star. We paid for a prescription and didn't get it. Not surprised since the girl at the drive through ahold have been working at McDonald's, not at a pharmacy where peoples lives are on the line. She couldn't answer my questions on a medication like "what is this for" then sent it to AZ then made us wait 20 minutes to fix her mistake. After realizing my mom didn't get what she paid $37 for I called talked with nugyun who assured she would look at cameras and fix this and get right back to me. She never called me back so I went in and dealt with another lack luster employee. Who said when I have time I can come in and they will check the cameras. Um I have time now!!! All happy she wanted me to see 3 bags were given to us, but the antibiotics were not one of them. We are not looking for anything free or a handout. Just what we paid for. If they do their job I'm sure the inventory will show up with an extra antibiotic for my poor moms eyes. I said I just need her meds I don't care what it cost. Do you think anyone acted like they cared? Not from this dump!!! We are so sick dealing with these people!!! No compassion or apologies. Can't wait until her insurance changes. We will NEVER walk in this dirty store again! Any pharmacy would be better than this one.
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September 2022 by Pinky B.
Pharmacy staff seems busy yet provide bad customer service, I was treated as if I was bothering them.. pharmacy staff is rude and not friendly or helpful! Kept trying to get me to pay out of pocket so they dont have to "hassle" with ins authorization. They seemed to be hassled by everything they had to do.I felt as tho I was annoying them by being a customer there..Will go else where from now on
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January 2022 by Jill H.
Boy, when we moved to La Quinta and transferred our prescriptions to this CVS we expected the same outstanding service we were used to receiving from our Santa Monica/Target CVS.It's simply not been the case. There is no friendly neighborhood vibe-disappointing considering La Quinta is a essentially a "small town".And today, using the drive up, the pharmacy rep took the car who arrived after us and then didn't even ask if we had additional question about our meds AFTER she delivered the goods. We did, in fact, have questions.
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August 2019 by Sergio V.
This review is for Maurice Contreras. Amazing customer service. We went in and he was friendly and attentive to all my questions, went out of his way to show me different products and just had an awesome experience.
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March 2019 by Cybergirl G.
The pharmacists put me on hold twice for over 30 min at 9:06 pm I called the store they said the pharmacy closed at 9:00 pm I was still on hold they are not professional they should say the pharmacy closes at 8 not at 9 because after 8 the staff doesn't answers the phone anymore their incompetence caused me considerable inconvenience I had to drive several miles to an alternative cvs
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August 2018 by Charles Hann
My wife and I really like to shop at CVS they have great savings and the pharmacy is especially kind and knowledgeable every time my wife and I walked out of there this with a bag full of items for very little money sometimes will get $45 worth of goods for just $10 or $12