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January 2024 by Shalini B.
Last straw BOFA. Every. Single. Time. I've needed the help of this bank at every branch nationwide, they've made it difficult. Simple notary? Nope. It's a headache every time. Thought I'd give it one more try. And was told no one there would be a witness and no public bathroom for me to use either. What? I'm changing banks as soon as possible. Customer service is LAST on their list of priorities.
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December 2023 by Amanda Nichole S.
Why everytime I come the atm is not working. They claim to have contactless atm but thats a lie
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October 2023 by Denise J.
Beware of this bank, two weeks ago I opened an account online the next day I went in because they were missing some information at that point they said they had to close that original account which I had put $100 in and they wanted me to open a different account and give them another hundred dollars. I told them as soon as they refunded me the original $100 on my debit card. I would however they said they have to refund it with the cashier check well it's been two weeks I've made three phone calls, keep getting a runaround and I still have not gotten my original hundred dollar cash deposit back. Bank of America you need to do better
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August 2023 by anthony perez
All locations will not answer a phone call which is ridiculous. Not worth driving 30 minutes to ask a question that can be resolved over the phone. Poor customer service. All locations ignore phone calls which is the upmost disrespectful, slap to the face to paying customers of this financial institution.
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August 2023 by Dori Breshears
Condescending staff greeters and definitely practice ageism.
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February 2023 by Maria S.
Hate this location they're employees are useless especially the lady just standing there "trying to help" is fuckn bs You guys can hire someone that is actually going to help out other customers and not bs them Leaving BOA for Wells Fargo for sure after this Also atm ate my money and the bank won't do nothing bout it when I already called customer service It's insane to have this type of problem with a large bank GET BETTER EMPLOYEES WITH BETTER CUSTOMER SERVICEEEEEE!!!!!!!!!!!!!! F*** this location and f*** all your employees useless bird brain mfs that y'all hired at this location
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October 2022 by Iv Zh
Slowest branch ever, had to come here because it’s 0.2 miles from my house, every time you loose half of your day here, same today 45 min to deposit a check ?♀️
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July 2022 by Maggi R.
My mother and I Had a great experience at Bank of America in La Quinta this morning. We met w/ Jarred Palmquist and he was extremely helpful and very pleasant. B of A needs more employees like Jarred! Great job - thanks again.
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May 2022 by Martin Bloom
No one picks up the phone, ever. The customer service is plain awful.
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November 2021 by David R.
This is the worse bank ever! I deposited a check though the ATM like I have done in the past. The check got returned due to it being a third party. I called customer service and they told me that o had to walk into the bank and deposit it inside and that I would not have an issue. I went down and I was told that I can not deposit it and that they couldn't do anything for me. I asked to speak to the manager and she was not professional at all and didn't even try to help. I have two Bank of America accounts and I will be closing them due to the experience I had today!
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August 2021 by Erik Chesnut
Some of the staff at this branch are quite rude when asked any questions beyond the very basic of transactions at the windows. There are a few good people working there, however the general attitude towards customers is irritation and disdain for them bothering the employees. This includes the the non-teller staff(loan agents). I wish the more professional ones were able to influence the rude ones. But that doesn't appear to be how that works.
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August 2021 by zobir n.
I been a member for 12 years here. I never was negative on my account never brought a bad check and none of my checks ever bounced. Today they didn't want to check my check for 4000$. Last time I brought them a check that night the service manager override the computer and cashed my check Today a different service manager didn't want to help a customer that has been here for 12 years. I have lot to say so I will not waste my time anymore on here.
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July 2021 by Nick Egner
Never enough tellers, lines are alwaya long, no help
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April 2021 by gary wilkerson
The way Bank of America has treated their customers without notifying of the constant changing of hours and operating days. Very frustrating trying to do banking when they are closed. Looking at another banking service center that is more consistent with openings. Its a shame they do have good staff at this location.
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April 2021 by Borie P
My membership with this bank goes back to the 80s. Now I have too many auto pay to leave this bank and go somewhere else.Among other things today I wanted to know if I can deposit coins in my account. Oh no, only if I spend time to roll them up. BUT, there is always a BUT, I was suggested to go to any coin machine at any market and do it there, they won't charge me a fee, they are desperate to get coins.I tried it, and it is NOT TRUE!
