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July 2023 by Lay L.
I love the service here! I went in the other day for my first water test and when I went in the store the first person that came up to me to help was Jennavie, she broke everything down into simple and easy to follow instructions. She was very kind and helpful! I now know what a water test is, my pool is now 100% and my pool looks great!
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July 2023 by Tom V.
Worst customer service ever. Two employees standing behind counter. I asked for chlorine tabs. Abraham pointed to where they were located. It would have been nice if he would take the time to show me the three sizes available. I told him I would take the 20 lb. container. He stands there looking at me and I'm looking at him.I guess I'm spoiled because at the Pico Rivera store and Montebello store, they would carry the product to the register for you and offer to take it to your car.I don't know but I haven't bought chemicals since last winter so maybe company policies have changed and courtesy is no longer a priority.
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June 2023 by Ramsés M.
I was in dire need of chlorite and the gentleman Kavon helped me out a lot! Best store to go to.
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May 2023 by Nadia D.
I thought I needed to replace my pool pump because it was spitting out error codes and would not respond to any input. I pulled the motor out and was lucky to find a pool place nearby to get a replacement pump and wanted to make sure I didn't get the same pump as it was only 7 years old. Upon inspection of the pump the manager told me my pump only needed a factory reset and not only did he perform the reset he didn't charge my anything! Hats off to these guys and I highly recommend them as their honesty is second to none!
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May 2023 by Tranquilino Carranza
Weren't very helpful as to they only supply in ground pools over 12k gallons of water
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January 2023 by Jase Jase
Great customer service.....
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January 2023 by DIABLO
Good customer service
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September 2022 by Richard S.
Disappointed every time I go to any Leslie's Pool Supply store. Went in to buy a Hayward PoolVac XL. Price on THEIR website $379, same on Amazon. I only went their because the price was the same as Amazon and I like to support local business. They wanted to charge $519. I showed him Leslie's website for the exact same machine and the guy tried lying to me that it was somehow different. There is no difference; they only make one version of that Vac.... Lame effort to steal from customers. I ordered on Amazon which will be here tomorrow. Thank you Jeff Bezos for creating a fair marketplace.
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June 2022 by WickedSqueeze ..
I had my water tested there and Natalie, Kavon, Abraham, and Mark were very kind and helpful in descriptions! They also applied coupons to my purchase. Would recommend!
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February 2022 by Eduardo P.
New home and pool owner... The folks at the store really helped me understand what is needed to maintain my pool. Took the time to explain what all my test results mean and what actions need to be taken to correct them. If you don't know what CYA is and you are a new pool/homeowner I suggest you read up on it because if it's too high you will need to empty your pool. I can't thank Kavon enough for all the. Information he provided. This will be my go to store from now on....
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January 2022 by Rodolfo Carranza
Nice place, with a lot of merchandise and very clean. It's only problem, is the employee in site. The guy is not interested in being there and less to sale anything to nobody. Worse customer service I received in a long time. Completely unfriendly.
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January 2022 by Don Gonzalez
Place is cool, the employees are really rude and unhelpful. I guess what can we expect from people making less than 20 an hour. :/
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January 2022 by lawrence berny
Google has them open at 9 but it’s closed so Leslie‘s pool is a liar that waste peoples time I’m here 15 minutes past 10 waiting over an hour and still no sign of opening West Covina store is horrible to top it off when the employee finally did decide to show up I got a Rude response
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January 2022 by Hermes Gascon
Very helpful assistance,and very convinient,how they make water test,and they make sure,you get the rigth,components for your pool!!
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July 2021 by Monica I.
Horrible customer service! This is the closest Leslie's to me but I go out of my way to avoid their bad service. I don't know what it is about this store but everyone that works here seems miserable as if they don't want to be working here at all. When asked a question they respond with the shortest answer as if they don't want to be bothered to talk. I've had to stand in line for a while without any acknowledgment while they talked to each other. I've gotten the shortest and rudest answers to my questions. Just overall a horrible place to go.
