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July 2024 by Lizbeth Luna
They declined my claim that was $250. Money was taken out in a different country. Ive never left California and I've had covid last week. They told me they still could not give me my money back.
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July 2024 by Seyoung Kim
Nice staff, fast service
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March 2024 by Artemesia
This bank is always super busy around 3pm up until closing time. There's going to be a huge line and they'll only ever have 3 tellers at the windows. The tellers are nice enough, I only ever come to do super basic stuff here. From what the other reviews have said, they recommend you go to another branch to discuss more serious things about your account with a banker. The machines usually work here, I haven't run into any problems on that end. Overall, it's okay experience if you're doing simple things, but I'm not sure about much more than that.
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March 2024 by Lorena G.
I rather keep my money at home deal with cash like I just have this weird feeling about this bank
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September 2023 by Maryann Lemus
Today I went in hopes of being able to get a loan to refinance my car, when i walked in i asked the first person i seen for help she looked at me up and down and ignored me. I’m not sure if it was because of the way i was dressed, or because of my looks. I waited around hoping that she would circle back and help me instead she began talking to one of her coworkers. I asked her if I could possibly speak to her manager and she just looked at me as if I were a joke and proceeded to say that there was no manager available that she had died yesterday. I proceeded to ask if there was anyone i could talk too like a supervisor and she continued to ignore me. Ive been going to this bank for quite some time so i’ve grown to know the staff and what role they play play at this bank. i could visibly see the manager going back and forth making no effort in assisting me. I’ve been a loyal customer for over 20years i even have a business account with them and i have never experienced this type of discrimination. Overall i would not recommend this bank customer service is horrible.
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September 2023 by Cecilia
This branch is the worse I’ve ever been. They made me wait for at least 20 min for no reason when there were at least five representatives chilling on the desks, the organizers said they were having a meeting when all they were doing was having lunch… wt heck!! Don’t they think ppl are in rush?
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September 2023 by Rosa G.
I'm am tired of chase banks branches closing at 2 pm on Saturdays!! I work and needed to talk to banker and deposit transactions and closed
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August 2023 by Monica Jimenez
They put a hold on my boyfriends account for no reason. He had to talk to a banker. So we went in waited for an hour to talk to someone. The bankers weren't doing anything but talking to each other while customers were waiting. This bank has the worst customer service I've ever experienced. We just left.
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July 2023 by Joel Ordaz
The place is clean, it has ATMs so you don't wait in line, there is always staff available to help you if you have a problem using the ATM, it also has several places with antibacterial and parking is free.
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July 2023 by dusty Tavera (Huerinchi)
Great location
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May 2023 by Jimmy Diaz
Been a customer for decades, scheduled an appointment to open up a business account with Alex Villa and and was 10 min late. Upon arriving I was greeted and was asked someone will be with me in a moment. Took about another 10 min to get checked in and another 5 min past and was told they were getting approval From the manager Christina for Alex to get overtime to be able to help me. A few more min past then Alex comes over to let me know he was not able to help me because his manager did not approve the over time. This place is a JOKE! Took them more time to try to get approval for me being 10 min late. Now I see why they have 2.6 google star rating. I also manage a business and I would never treat my customers this way. 10 min late REALLY!!
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October 2022 by G _
If the customer service is bad in this branch the ATM service is worst. Machines are always a problem, it has happened to me twice. Went to cash out through the ATM since the line to see the tellers are always 30min wait, the Machines processed my request and at the end don't dispense my money, gime me a receipt indicating I got the money then I went to see one of the employees working there for help. Well they don't help anyone instead he just told me to call a number which I did with no luck of getting through.The first time this happened they even dare to tell me not to worry because I had more money in my account to withdraw from.One of the worst branches of CHASE!!
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September 2022 by Patrick Jeffers
Closed the day after labor day, maKes sense to me. They are tired from the long weekend.
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August 2022 by Mayraa G.
Kind of tight parking. However very convenient with lots of outdoor ATMs to help you get in and out. Wish there was a drive thru ATM though.
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July 2022 by Andy Salcedo
Horrible service at this location, rude employees and very unprofessional and unorganized.
