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March 2024 by annais montano
the WORST customer service ever - their website says allow 1-7 days for order to ship which is a complete lie …I placed my order more than a month & a half ago & have yet to receive my order. I emailed them about 4 times without a response, I texted them about 5 times & called 7 times until finally somebody answered. they’re super inconsiderate of students needing their orders in a timely manner, they’re unprofessional & have poor communication & customer service . 0/10 recommend
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March 2024 by Heidi Reaster
Disappointed with the interaction and excuses provided by Matt. He again stated to me as other West Coast students that he only had a few stoles for another campus and we would not be receiving ours anytime soon even through it has been over a month since placing an order. I cancelled my order and have purchased a used one from a former student after receiving no response after 4 attempts to contact them and hearing the excuses.
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February 2024 by Chloe Perez
For west coast students: What this company does not tell you is that they ship your stoles based of which campus has their ceremony first, not when you ordered. Placed my order in December and was told it wasn’t going to be shipped to me until early March.I was being very communicative with the owner about my need for the stole before then and was “reassured” I would receive it in time. After countless texts and calls I finally decided to drive an hour to their office and pick the stole up myself. Mind you I paid shipping.The owner only guesses which students come from which campus based off the address the put for shipping. So for future students, find out which campus has their ceremony earlier and tell him you go to that campus. You’ll be able to get your stole then.
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July 2023 by Huy Pham
I ordered a diploma frame 1 month ago with express delivery. Still haven’t received anything yet. Tried to email and call a dozen times but got no response.
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May 2023 by Isabel Munoz
The worker was super nice she was amazing! I found exactly what I needed to find!!
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March 2023 by Allison Jacobs
Seems I'm not alone. I ordered 3 items for my husbands graduation. The cheapest shipping was priority 3 day shipping, for $22.18. It took two weeks to ship because something wasn't even in stock. No email or anything telling us this. I sent an email asking why I was charged for 3 day priority if it's been two weeks already. Also it shipped on a Friday and won't be here for almost another week. So that's not priority shipping. Not sure how a stole and shirt cost $22 to ship. The other item is preorder so who knows when we will actually get that. They told me processing takes longer......but still charge people wrong for shipping and don't communicate until way later that the delay was because one of the items wasn't even in stock at the time(not the pre order item either) They will gladly take payment for items they don't even have.
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November 2022 by Kimberly Guzman
Where to start off. Very disappointed. Missing1 tassel from my package. Received my package 5 days before my son's graduation so he couldn't take his senior pictures on time. Only went with this company because the school appointed them. Keep on top of your order if you have to use them.
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September 2022 by Tiana B.
I am a graduate at Platt College located in Riverside (CO2021) Due to covid my graduation had to be pushed back a whole year. This company came to my school location back in 2021. I was told that we needed to pay for our packages in cash at the actual school, which is what I did. It is now 9/16/22. The day of my graduation, and I never received my cap and gown after contacting this location on multiple occasions. I was able to get in contact with someone 2 days before my big day and was told they would ship everything overnight for me although my name wasn't in the system (BECAUSE I PAID CASH) but they made that "exception" for me because they've been getting a tremendous amount of hate from my college due to MANY students panicking about not receiving there items. MY PACKAGE never came overnight...so here I am having to miss this important milestone in my life. I wouldn't recommend any school or students ordering from this company. They are Inconsiderate, unreliable and highly unprofessional. I have dealt with extreme amounts of emotional distress this past month...and this unfortunately is the icing on the cake. All my hard work, and nothing to show for my achievements because of covid and this horrible company. Although they told me they would ship my cap & Gown overnight, I never received the order. Due to the uncertainty and distress I have been going through this past week, I told friends & family the day prior to graduation that I would not be attending due to me never getting the package. The day of graduation 9/16/2022, this company decided to text me two hours prior to me having to be in Ontario, and stated I could pick them up at graduation.....If they would have just messaged me before they closed the night before, I would've been able to make arrangements and have that happen for me. Due to transportation issues and me already confirming with family that I wouldn't be attending, 2 hours just wasn't enough time for me to do a complete turnaround and be prepared....I am highly distressed with the outcome of how everything has played out for me on a day that was supposed to be memorable.
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May 2022 by Destiny Cervantes
Matt is the absolute best!!!! He helped me get a cap and gown litterally 24 hrs before my graduation. The quality of the cap and gown is amazing. They close at 4pm but Matt told me he would wait until I got there, which was so incredibly kind since I was in serious need of a cap and gown. I’m truly so thankful because I thought I wasn’t going to be able to attend the ceremony but Matt made it possible!
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February 2022 by Mercy Torres
Well, by looking at all the reviews, i hope I will get a right size but I ordered my cap, gown and tassel on January 28, 2022 and today is February 23, 2022 and still did not receive my order not even a message why it is delay or a status of my order. 1 star for now, once I receive my order I will follow up on this one.
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June 2021 by Guadalupe Sanchez
Amazing serviceLast min I decide to purchase a cap & gownAnd I couldn’t find one but then I found this place and Author was amazingThank you again
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May 2021 by Claudia Tonsay
Missing item in order. I’ve left several messages and no response. I’ve emailed and no response. Very frustrating.
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January 2021 by Stephanie Ramirez
I still haven’t received my sweats. It’s been almost 9 months since I ordered my senior stuff and some of it came last month.
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July 2020 by Stephanie A.
I was in desperate need of a cap and gown for my daughters promotion photos, so we took a trip out to try our luck here. With everything going on they were still open and ready to serve anyone's last minute needs! Perfect fit along with cap and tassel can't be thankful enough!
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June 2020 by Cien F.
So with all this craziness going on my kids school did not have anything for my twins kindergarten promotion. We wanted them to have a little graduation parade as all their cousins were having one. We ordered a cap and gown for each of them on amazon and of course we never received anything. So we called this place and got help right away. Told us help could hep us. We drove down the same day I called and got my kids measured and got them each a cap and gown the same day. Very friendly and helpful.
