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January 2024 by Andster A
The Bank of Hope has numerous branches, and I would never visit a La Palma branch. They don't have many customers, and the service is very disappointing. I came here because the Cerritos branch is different compared to the past, but it's better than La Palma. Is it challenging to be nice and kind? I want them to have minimal manners when communicating with customers.
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December 2023 by Alan Reynolds
Put in a large sum of dollars into a savings account!
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July 2023 by Tiffany Wilsonasberry
Great service
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April 2023 by hoseak chang
Convenience and comfortable
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April 2022 by S Choi (최승원)
Will not go here, bad customer service. taking out my own money asking too much question it's a waste of time.
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April 2022 by john
literally the worst bank
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February 2022 by Eric P.
This bank is plain awful, so picky with every little thing and unnecessary stress to your daily life 1. No 24/7 service, if you lost your check or need something done ASAP you are royally F***ed. You have to physically make an appointment and go into a branch and do all this and that which is extremely stupid compared to processes setup by other banks 2. If you need ATM it's broken, every branch is so far apart 3. If you need to talk to customer service they are rude unless you look like someone they should not f*** with 4. If you need anything decent done it's like a week wait 5. Mobile website doesn't even show check images, neither does PC/IOS or the app. Mobile banking is down like half the time and funds don't update over the night which is completely wack 6. Fees for mishaps are not waived, one of the worst banking experiences in my life, nosy as hell on every little transaction. 7. Everyone who were using this hates it and has moved onto bigger banks, as much as I like to support smaller banks this bank is just horrible
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August 2021 by Austin Ebaugh
Terrible,rude, judgmental ladies who speak korean in front of their customers who clearly dont speak it. Just a bad place
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July 2021 by Christine Kim
(Translated by Google) Terrible services. This place is the worst bank in this area. A place you never want to go again because of its arrogant and disrespectful staff. A bank notorious for being unfriendly around. I want to report it to Headquater.(Original)Terrible services. This place is the worst bank in this area.직원들이 오만 불손해서 다신 가고 싶지않은 곳.주변에서 불친절하기로 악명높은 은행. Headquater에 신고를 하고 싶어요.
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June 2021 by murtz r.
This is a recent email I sent them detailing the most frustrating time I have ever had with a bank. They bought my loan and I have been forced to deal with them. I have had late fees over the past 1.5 yrs (January 2020), and have had the loan with Bank of Hope for just over that amount, since Sept 2019. I purchased my home in July 2019 I thought I had taken care of the issue last June (June 2020) and made an additional payment for late fees. (You can see this extra payment on the payment activity summary that I have attached.) I just made the payment to hopefully get my account straightened out and not have any hassles. My payments should have gone down in 2020 as my taxes went down, but instead my payments increased. I had called and this was to have been cleared up and was told it would be. The purchase price of my home was less than what the county was charging taxes for. I even received a refund check from the county for overpayment. I have continued to make my usual monthly payments every month. I received bills in July 2020, August 2020 and September 2020 with $0 due. I do not know why I would receive bills with $0 due and I believe this is part of the problem. Then again in November 2020 I was assessed late fees which have continued since. The entire time I have continued to pay every month, through autopay, the amount of $3214.13. I got a statement on 1/15/2021 that was an escrow activity summary. It stated that I had an escrow balance surplus of $478.88, escrow payments past due of $399.21 and that my regular payments were decreased by about $65 dollars, from $3266.92 to $3201.62/month. The following month I received a refund check for the amount of $478. For what reason I do not know? If I owe $399 why send me a refund check for $478? For the entire time I have been with Bank of Hope I have continued to pay $3214.13 monthly on autopay. Unfortunately I am not given a true online account with Bank of Hope and my payments are just through a payment website. There is no way for me to stay on top of my charges and pay off due balances, I rely only on you all for applying charges correctly. On my most recent statement for May I have an overdue amount of $506, late fees of $25. Even though I am paying monthly more than that is due. Also recently received letters that I have been sent to collections and that now Bank of Hope is not servicing my loan any more. But Bank of Hope is still the owner of the loan. Yesterday I had a frustrating conversation with a Bank of Hope representative, Ameria, who basically just kept on repeating to me that Bank of Hope is not servicing my loan and that I have to call Dovenmeuhle Mortgage Inc. -I am beyond frustrated. -I never asked for my bank to change to Bank of Hope -I have called multiple times, tried to explain that I should not be behind on my payments and have asked for a supervisor. I have been told that the issue will be looked into and I will receive a call back, but no one has yet to call me back. -I now have complaints to the credit bureaus that I have been late on my mortgage payments 3+ times. -As a physician I do not have much free time, but I have been forced to put in a lot of personal time for something that should have been a straightforward process. I should be compensated at my usual hourly rate of $300/hr for all the time I have spent on the phone, reviewing bills and trying to make sense of these errors. Please fix this and clear up my credit.
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February 2021 by Shelby Fusi
Always accurate but Very slow customer service....
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January 2021 by 이재경
It seems that there are people who are too unkind and don't want to work. It's an unpleasant place I really don't want to go.
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January 2021 by Alexander Mountain
(Translated by Google) It's too late to get things done....No e-bank transaction(Original)일처리 토나오게 늦어요....이은행 거래안함
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October 2020 by A P
She is so impressed. And don't say hello. If they greet you, they are quiet and forced to do it alone.
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October 2020 by Jeong Mi Jung
(Translated by Google) While making a free remittance for Chuseok today, I felt insulted by the arrogant and unkind attitude of the staff.(Original)오늘 추석무료송금을 하면서 직원의 거만하고 불친절한태도에 모욕감을 느꼈다
