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January 2020 by Paul Stevens
The binding estimate was accurate, fair, and honest. Packing up and loading were accomplished by hard working, courteous young men. The unloading and assembly of our items was efficient and considerate. The move supervisor was always available. Excellent work at a fair price.
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June 2019 by Angela W.
YOUR MOVE WILL BE A NIGHTMARE (also goes by King Relocation Services) Warning King Relocation is a 100% Fraudulent company, and it's very suspicious of all these recent 5-star reviews the past few months when majority of reviews have been negative for years. I am long overdue for posting my review. First off, my move was contracted to be a move from Orange County, CA to Virginia through Mayflower/United who they partner with. The day of the move Mayflower/United did not show up. Instead a crew showed up who King sub-contacted this to, claiming the long-distance truck was full. They took my belongings to King's warehouse until a truck/driver was available. My plans changed in the interim and the contract changed for them to store my belongings indefinitely in their warehouse. We agreed on pricing and then over the next few weeks and months that pricing kept changing. This company lost over $13,000 of my belongings and refused to cover the claim under the insurance I paid for on my invoice which they sold me (the insurance they offer which was full replacement coverage). Further, they did not let me inspect what was delivered from their warehouse to secondary storage or give me a check off sheet (aka bingo sheet) until they were finished unloading. Yet they want you to sign off that everything was delivered. I asked them to take all the boxes out of the storage so I could check off each tag and they flat out refused. After a several months and lots of follow-up because their claim rep P&M Solutions loses everything or forgets details, they finally did a search for my missing items. They stated they couldn't locate the lost items, so therefore, that's why they had no alternative but to deny the claim (huh, that makes no sense; not locating the items would be reason you would pay the claim!). Then they stated they didn't like how the claim was filed without inventory numbers (which by the way they never provided me the inventory numbers after numerous emails requesting the inventory list with tag numbers). In fact, their claim rep P&M Solutions instructed me to file my claim with just description and value of missing items. I later obtained the detailed inventory report from one of their employees and resubmitted with corresponding numbers and they didn't like that either (even though the claim was submitted within the 9-month timeframe required to file a claim). I then opened a case with the BBB and King lied to BBB and said they were arbitrating with me to resolve this. BBB then closed the case saying King was making a good faith effort to work this out with me. It has been over 1.5 years since they said they'd give me their arbitrator name and yet they refuse to provide it (the law says they must provide it). $1,800 to move items into/out storage for 2 months plus $13,000 loss of items -- out almost $15,000 just with King! Additionally, I had to pay for secondary storage (which is where they moved my belongings to from their warehouse) and a second mover to move belongings out of private storage. Sounds crazy to have to move items out of King's storage facility to a private storage facility, but they (D. Hintz) was continually changing the price of what I would be invoiced. When someone plays bait and switch, you're going to stop trusting them and find another storage facility and mover. So grand total they cost me was brought up to $18,000+ with their bill, loss of items, second storage facility, and second mover. To this day King has not returned my items they lost or paid the claim; not $1 of the $13,000 worth of items they lost has been reimbursed. This has gone on since 2017. Do yourself a favor and contract with another mover if you do not want your household goods lost. And buying their insurance will do you no good, they do everything they can to get around paying out claims.
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May 2019 by Karen G.
THIS IS EASILY THE MOST UNSCRUPULOUS COMPANY I HAVE EVER DEALT WITH!! (This company also goes by the name King Relocation Services.) I was lied to many times by Dale H. and Susan V. I was charged for a shuttle that was never used and they forged my signature on inventory documents in order to claim that all my furniture had prior damage, when, in fact, it was not damaged at all. Some of my furniture sustained major damage during the move. All the people I dealt with at this company were so dishonest and completely incompetent, beginning with Dale H. who came to my home and gave me the estimate, to the people who packed and loaded my belongings. Moving is a very stressful activity and this company will add an additional 20 layers of stress to your move. As a result of their dishonesty I have had to fight many battles with them, including reporting them to my credit card company and the district attorney for forgery. Fortunately, I have everything in writing. If you make the huge mistake of hiring this company, make sure you get every last detail of every conversation in writing and only sign hard copies of documents. BE VERY SUSPICIOUS OF THE 5-STAR REVIEWS FOR THIS COMPANY.
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April 2019 by Gene R.
This company moved me from Los Angeles to Las Vegas, I had the best moving experience ever. After several over the phone quotes and high estimates, I found and enjoyed an in home visit by Dale Hintz (a professional estimator) who gave me a very reasonable binding estimate with lots of moving and packing tips. I never called anyone else. His company arranged a mover that came on time as stated, (Sam Woodley) He inventoried, recorded, labeled and checked everything. They disassembled what they needed, they quickly, professionally and courteously packed that truck. He checked for anything that might have been left. He promised two day delivery, he was there! The delivery was as perfect as the pickup, no scratches, nothing damaged and nothing broken! All re-assembled and placed where desired. I totally and highly recommend! I have moved several times, I have comparisons --they are the best
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December 2018 by Leon L.
We never imagined moving across country would be punctuated with such positive results. The movers were outstanding and used extreme caution moving our fragile items. I highly recommend this company. Don't just take my word for it. We considered a few other choices yet Mayflower/ King offered services the competition was not suited to provide. The pricing is competitive as well and the operation from pick up to drop off was orchestrated with un-parrelled precision!
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July 2018 by Derek K.
Andy and his 'A' team were amazing from the moment we met to the finished drop off. I moved from Los Angeles, CA to Richmond, VA and the initial group that packed & loaded to the unload group - were nothing short of amazing. Nothing at all broke and we have an extra large couch that made the trip - but we weren't sure if it would make it inside our new place. The lead guy took his time and mapped out every possible route (elevator vs. stairs) and made sure that we can now sit on our couch! thank you all for an amazing experience.