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November 2023 by Charlene Rivera
Worst service . I am 75 a d have never dealt with such disgraceful sercmvice from a bank awful
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February 2023 by Alejandro Rodriguez
Don't trust this bank with your money. Worst bank experience I've ever had I was offered $250 sign on bonus months later when I called customer service I was denied the offer can't even take more then $200 out. The ATMs have been down lately and can't Zelle in an emergency situation everything sux about this bank their just out for your money i wish I can give 0 stars
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February 2023 by Dan Kimes
Been using this branch for years. Always love how it’s never too busy. And if I ever need extra help with anything Leo the manager has always gone the extra mile for our family.
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October 2022 by Mina Youssef
If there is less than ZERO.I will give it to the rude manager (Leon)who was there @ that time when I went there. and he said he can't open the account...I don't understand what bank is open for business the branch manager CAN'T HELP clients for opening account.his body language is VERY UNWELCOME... looking to the clock.and he isn't even in the lobby...lobby is empty.I hope his excuse probably because I was late...I was there 5:30 pm sharp.and because he's not in the lobby purposely so he can't help anyone on Friday evening...If that the case Why you guys open until 6pm ???? You could say we can't help after certain time ..this manager is bad picture to the bank his excuse he wants to go home .. right where is your responsibility as manager????. another thing I went to the other branch Ceritos and they don't have any banker to open accounts .. I will never recommend this branch with poor service .
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July 2022 by Anthony Vargas
They literally decline your phone calls, called and called no pick up or answer from costumer service part either. Dirty establishment Opaque Place with poor service staff members. It’s like walking to an old funeral house
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July 2022 by Alex Rivera
Worst outdated bank ever, staff is slow and take for ever , manager a big heavey guy is very rude , just a horrible place
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May 2022 by David K.
I set up a new bank account, credit card, and safe deposit box. Everything was so easy. They are quick to answer customer service calls. They are helpful and treat you with the utmost concern. My favorite bank ever.
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March 2022 by Ruben Vasquez
Best bank ever. The staff is always so helpful and polite. The branch manager and assistant manager always go out of their way to help me. I feel like family every time I walk in that bank because they know me by name and they always have a big "hello" for me.
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January 2022 by Premiere S.
worst service ever, one person in line in front of me, getS helped then teller closes window and walks away , I am the only customer left in the building, I see a manager? behind the counter in the back - asked for help, he stated where are my employees?? then offered to kind of of help - could only give me a hand written receipt ??? ( THIS IS A BANK ) I stated that was not acceptable , and he just walked away ?? will never go back to this branch - they did not care about customers. WORST SERVICE EVER !!!!!!!!!!!
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December 2021 by Joel Stankaeich
Terrible service! I was discriminate while trying to cash a check. Mind you, the account had plenty of money in the account!! Worse service ever!!!
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December 2021 by Nena Hernandez
(Translated by Google) Excellent customer service!!(Original)Excelente servicio al cliente!!
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October 2021 by Humble
Barak Or Barat whatever his name is i think can be pretty Rude. I accidentally looked away when he was handing me my $$$ and he told me 'pay attention' ?. Later in time i tried depositing a roll of golden dollar coins Bank of the west in Cerritos gave that i never openen that were not in the grates shape. This man said they were mutalated i think he exaggerated. He asked me were i got them from and told him I got them from bank of the west in cerritos he said he didnt care and to take them to bank of the west in cerritos. some one needs to talk to this guy and remind him he needs to respect his customers, the reason he has a job here..
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April 2021 by Jhonny Arturo Arevalo Navarro
(Translated by Google) $ "myBank" = "GREATSTAFF"(Original)$ "myBank"="GREATSTAFF"
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November 2020 by William Jimenez
Barak Or Barat whatever his name is i think can be pretty Rude. I accidentally looked away when he was handing me my $$$ and he told me 'pay attention' ?. Later in time i tried depositing a roll of golden dollar coins Bank of the west in Cerritos gave that i never openen that were not in the grates shape. This man said they were mutalated i think he exaggerated. He asked me were i got them from and told him I got them from bank of the west in cerritos he said he didnt care and to take them to bank of the west in cerritos. some one needs to talk to this guy and remind him he needs to respect his customers, the reason he has a job here..
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June 2020 by Jin Cho
I received a lot of information and help from Yeon Yi. Thank you.
