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February 2024 by Yaya Carrillo
Customer service is horrible here. They need to hire better people because these woman don’t know how to treat their customers, they also just pick and choose who’s order they want to take no matter who’s in line. Who ever worked here on Sunday 18th at 3:50 pm learn to be polite to customers.
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February 2024 by Farah Kaii
customer service is horrible here and they don’t label any of the drinks and they forgot peoples drinks and they kept messing up the order . They need to hire better people because these woman are not responsible at all and don’t even know what they are doing. They pick and choose who’s order they want to take no matter who’s in line .
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January 2024 by Bashar Azzu
What a terrible customer service. Employees at this place treat their customers as if the customers work for them. Starbucks need to train employees better on customer service. What a terrible service.
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January 2024 by Mark Elliott
I like Starbucks. Being a coffee snob is a drag.
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October 2023 by Nunya Bizznez
Manager was
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October 2023 by Rossy
Sunday September 24 around 8 am, pike coffe was cold, not even warm, when I told the counter lady the coffe is cold the answer “ you want make a warm for you? Ridiculous! If I stop for expensive coffee at least I hope it’s hot! Flavor a burn coffe! I think they was use the same coffe they make at 6 am for open the
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August 2023 by Judy Fink
Ordered a summer lemonade..
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July 2023 by Sekou Young
Staff a little too forgetful.....
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June 2023 by Walker S.
My daughter set me up with a mobile app and I can order before arriving. We I get to the coffee shop my order is waiting for pickup. Tables outside are convenient to relax a few minutes and enjoy the brew. Now if my daughter would just keep adding money to my account I would be very happy indeed. Once you taste the coffee you will understand why so many people are customers. And yes, you can use the app for drivethru.
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May 2023 by William Palmer
One of my regular stops before work. Always friendly and consistant.
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May 2023 by Phil J.
This store has gone downhill very quickly in the last couple of months. All of the staff members that used to make it extremely enjoyable to come to this location have since been fired or fled due to poor management, the remainder are either too tired to put an effort in or are preoccupied with their own personal conversations (or are just on their phones). Just go to the one down the hill, or on Fletcher Parkway if you want better service.
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May 2023 by Ed Joyner
Good assortment. Lots of bottles.
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April 2023 by Ryan Kelley
This is a great Starbucks. You've got a great staff, a bookstore right next door, there's always a seat outside for me and my pup. And it's walkable if you're near Grossmont center and a few steps away from the trolley orange and green lines.
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March 2023 by Linda M.
I've stood in line and watched an older lady yell at the employees but she's told to do this by the new manager who is a horrible. The rule is to not help customer until all the work is done and the line will be out the door. One young lady with long hair is the sweetest, best barista I've ever been to and she deserves 5 stars. This older lady (Her name starts with a Bit?) yell at the baristas in front of customers!!! What is wrong with this store???? The upper management needs to know these things as I'm going to stop going to this starbucks because I can't watch this anymore. Other people in line also complained about the behavior of the management. This is ridiculous!!
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January 2023 by C B.
Such a great Starbucks and such great bariestas. But restroom is only for employees I won't be coming back here.