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January 2024 by Liam O.
I have been a member of NFCU for 10 years. When I first joined it was great. What a true credit union should be, charges were low, services and staff were great. No relationships or true service any longer. They only thing they care about is getting your money into their system. It's time to go open an account at Chase. At least their honest about being strictly capitalists and not this bull about being a credit union and it being better banking. The value of NFCU is void, it's a trash credit union. Especially the branch on Grossmont. The children pretending to be bankers have zero life experience and could find their way out of a paper bag without being told how to do it.
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November 2023 by Autumn L.
Came in the make a deposit, I was helped by Erika who was beyond amazing! She went above and beyond to help me change my address and some other banking concerns regarding my sons account. When I mentioned I was moving she suggested I looked at Trulia and we found our house!! I had never heard of the app but I am so thankful that Erika took the time to offer me that suggestion which paid off! She also took the time to print out the instructions for my son to set up his online account himself. I normally never take the time to go inside but I'm thankful I did and I will do more of tern knowing Navy Federal hires people like Erika! Her customer service truly made my day! I own a salon and value how well Erika made my experience. Will be back!
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September 2023 by Alex R.
I'm so incredibly disappointed with NFCU recently, especially with the fact that in the past they've treated me so well and have gotten low APRs for things like a car loan. But as of Aug 8th, I was reimbursed a provisional credit for being scammed as someone fraudulently transferred money from my checking account. And NFCU took that money BACK on Sept 8! The reason is I quote "the investigation was too complicated for the fraud department so this is now being dealt with by investigators and will take 45 calendar days". NFCU is responsible for protecting and covering my money in the event of a scam. I'm so close to posting this issue publicly on tiktok given the circumstances and how frustrating this all has been. They aren't moving quick enough, they're about to lose a long standing member.
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June 2023 by Walker S.
5 stars is not enough. If you qualify to join get down there and do it. Although we do most of our banking at Wells Fargo. But for savings and service this is the credit union is the very best. The staff could not be more helpful and friendly. A few months ago I saw an ad for 5% CDs and jumped on it. Most other credit unions were still below 4% and Wells Fargo was below 2%. We joined Navy Federal, set up our accounts and put our money in the CD on one short visit. And we got a second backup credit card, cash reward, no fee, etc. Two months later the CD rates had dropped a little but we were stunned at the opportunity to add to our original CD at the same fabulous rate up to $250,000. What a difference in earning compared to our previous simple 'saving account'. Navy Federal has an excellent online system that allows us to transfer funds directly into the CD. Fabulous Credit Union!
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March 2023 by Isaac C.
Always great service. The tellers also give me advice on how to use my app to accelerate the visit process when I do come by.
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March 2023 by James B.
Great place to bank! They really take care of their customers and the staff is really nice.
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March 2022 by Ryan T.
I went in to pick up a cashier check I ordered online. You'd think that would be simple... incorrect!! The woman printed it on the wrong paper and then made me wait 30 minutes for them to "try and find" a reprint of the check that they misprinted. Then to add insult to injury, they said they would "conveniently" deposit it into my account... please, if you can't print out a simple check, then what makes me think you can handle my business or any accounts... I hope it's just this branch and not the banks because this is very unprofessional
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November 2021 by Celeste R.
I will quote another review: "Does a leopard change it's spots?" Of course not. Continuing to come here with the continued, unaddressed personnel issues is on me. I need to accept responsibility for Continuing to come well into my "last straw/breaking point." Even though I'm moving, I'm NOW also looking for a new credit union. Too much BS has continued at this branch for way too long. I'm over it. This branch has left a really sour taste in my mouth, unfortunately tainting the Navy Federal brand in my mind and personal experience. They hate their jobs at this location, and especially the customers. I've already stupidly spent way too much time trying to work it out here. I am moving soon, which will equal a new branch, but I just feel like too much crap has happened and I find it to be 100% unacceptable that it has continued. Navy Federal has done a lot to help me over the years, with my credit especially. I won't close my accounts, but I'm going to phase out NF and pay off my cards with them and auto loan, ASAP. Today was really the last straw, and I'll be moving on now. Maybe I will try Navy Fed again in the future, at a different time, with a different branch, but for now, I've experienced way too much and I'll be sadly (for me) moving on. I know they won't lose any sleep over it. They have made that pretty crystal clear. It just took me a few years to really receive the message.
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October 2021 by Kristine H.
Quick service, friendly staff, clearly customer-focused at every point of contact. I loved this location!
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August 2021 by Bdzz7
Their incompetence is going to cost me thousands of dollars. Thanks to them, I don't have GAP insurance when I needed it most.Thanks Navy Federal. I was led to believe you were the best bank, but how can that be true with what's going on in my own account.If you're reading this, idk just go elsewhere I'm done with these guys.
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July 2021 by Bryant Diaz
Their incompetence is going to cost me thousands of dollars. Thanks to them, I don't have GAP insurance when I needed it most.Thanks Navy Federal. I was led to believe you were the best bank, but how can that be true with what's going on in my own account.If you're reading this, idk just go elsewhere I'm done with these guys.
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May 2021 by SMeresbang
Needed a new card. Had to wait outside because of COVID , but they come out not 5 seconds later to greet and see what I needed. Quick and easy. Friendly staff.
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May 2021 by Darrion Wicker
Did not properly deposit my check as I was informed
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December 2020 by Edward M.
Great service, always polite and a pleasure to bank there. The hands down best bank I have ever had. Debit card hacked, money returned and new card made that day.
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November 2020 by Steve Azer
Easy drive up ATM machine
