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March 2024 by Devon W.
Had a lovely visit to the cosmetic section tonight. Went to get color matched for a Lancôme foundation and Kirk, who is usually at the MAC counter, came over quickly to help. They were so sweet and helpful, gave us a great color match and additional recommendations, and made our visit very pleasant. Next time I come back, I'll be looking for Kirk to help me out with their stellar customer service!
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March 2024 by Tracy M.
Theresa at at your service tonight has been definitely a five star employee. She has been doing an exchange for us. And she is very efficient.
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February 2024 by Dominica S.
I shop in this store all the time but today I was helped by an employee that was so rude. I doubt will shop in this store again from now on I will be a Nordstromcustomer. Their customer service is excellent..
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January 2024 by Billieann A.
I walk in for foundation (first time in store) and walked out being laughed at by two reps! Thanks for the customer service Macys! I'll be going somewhere else who cares!!!
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October 2023 by Hameed Jafar
VERY BAD CUSTOMER SERVICE AND MANAGEMENT. I went there for an exchange, and here is DEBRRA with her nasty attitude, no greeting or smile from her. Which is fine, then she told me I have to get the same amount or higher of the what the shoes worth. I told her, ok im gonna get two pairs of shoes if I cant find the one at the same price or higher. Then every time I ask her for a pair shoes, she didn’t have the size im looking for. And kept repeating “ you have to get the same price or higher “ and I kept saying im getting two pairs. Until after 5 times. I had raise my voice, and told her to stop telling me that and fix your attitude. She then refuses to do the exchange. So I had to call the manager. And the manager made her do the exchange, but still had a nasty attitude. I just kept my mouth shut. Bc I just wanted to get out of there. I think the manager should had took over and checked me out, to avoid any more problems. That’s the right way to do business. This was my 2nd and last time there. And I just saw there’s about 20 reviews about how bad the customer service, and the attitude of the employees there. I hope no one gets fired, but they need a good meeting about customer service. I’m a business man, and customer service is a must.
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December 2022 by Anmar M.
Maha was the best sales person I had meet in all my life. She was super nice and helpful...Thanks Maha
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November 2022 by Nikki M.
This review is for Kayla in the beauty department, she is amazing! I made an appointment with another specific counter and upon arrival, no makeup artist. I was so bummed because I wanted to look great for my family photos that afternoon, and I almost left, when someone found Kayla for me. I am forever grateful they did before I left disappointed, because my photos turned out so gorgeous and I owe it all to her. Macys, give this woman a raise and a bonus and a promotion!Bonus... she is adorable and super friendly and a great conversationalist, which made the appointment fun. If you need a gorgeous face for photos or a special event, call ahead and ask for an appointment with Kayla in Impulse Beauty, and request she do your makeup near the front window. She nailed the look and it was flawless in the natural light outside. Thanks girl!
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November 2022 by Shirley R.
Not to long ago I ordered a shirt from Macy's. I paid more than was on theshirt tag. I called and was told to bring the shirt in. Took 2 seconds and was credited $22. If you go in with a badattitude and no proof of what yourclaiming who would want to assistyou..I had all receipts and was readyto, HELP MYSELF..No yelling, no screaming and guess what?I got my money back that I was overcharged.
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August 2022 by Hahudy B.
I wanted some new clothes to spiff up my look for a construction worker interview. Needed some business casual clothes. There were some alright options in the Bar section with lots of dress pants and cool blouses. The escalators have been broken for as long as I can remember, it's practically a running joke between my family members now. They remodeled the front desk with some clean-looking floors and a giant screen. Workers are very attentive and friendly. Prices are okay, you can catch a really good sale once in a while. Overall, your standard Macy's with some hit or miss options.
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June 2022 by Nicholas C.
Truly a disgusting Macy's in mall that should just be torn down and redone completely. This location has been around for 30+ years and just has the look and feel of a jc pennys. The men's department is a completely wasteland with no order and clothes lying all unfolded. Find something on a hanger? Well you can be pretty much guaranteed no coupon applies. Service is lacking in fact as likely a cost cutting measure they've taken down most of the check stands and a single master check stand with junk impulse items like you'd see at a TJ Maxx. Just a horrid location.
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May 2022 by Nylah L.
Customer Service sucks has horrible active listening skills and hate to get managers when asked m. I placed my order on the phone with a rep who apparently has no clue that all addresses in the United States have a street number attached to it. Shipped my shoes to who knows where. Spoke with the 11 reps throughout a 3 hour period. Will never in this life order anything through their reps and most likely will not be a customer any longer. A complete disaster NEVER AGAIN. Beware of the customer service reps they SUCK!!
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May 2022 by Marta M.
I had a very nice lady attend me to help with the challenging task of finding a pair of sneakers for my one year old. She was patient and kind to my little girl and I am extremely satisfied with her customer service.
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May 2022 by Andrew W.
This store is badly run down its embarassing to call it a Macys. The Walmart close by is in better shape. Secondly the escalator hasn't worked in years. Lastly the tiny mens room is hidden in the corner of the women's department. Very strange layout.
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April 2022 by Gustavo D.
I was in here looking at athletic shoes for men (Adidas). Nothing remarkable, and the selection was kinda limited. Prices are ok. It seems to just be a standard-fare Macy's store. Not bad, but just go with that expectation. In my case, I ended ordering online from Fabulous Shoes - also in the same mall.
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March 2022 by Patricia P.
They're escalator hasn't worked in years and they're elevator feels like it's going to malfunction at anytime. They say they can't fix it. Lame excuse!
