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February 2024 by ZaxoZaxoy1994 ZaxoZaxoy
I visited there yesterday 02/12/24 around 2 something P.M we received zero customer service they were not helpful at all two ladies who work there didn’t know their names but my guess one of them was manager we asked about hair color they didn’t even came they just answered from back of the register so we called them again and they started calling each other. Finally one of them did show up and then she said the only way to get your hair lighter, you have to bleach it out. I went to the El Cajon location and then they were very helpful. Perfect customer service they showed me the color I want it without telling me you have to bleach your hair. Don’t rec This This location again
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September 2023 by audrey A
Super helpful! They always have a lot of knowledge about products.
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September 2022 by maribel bordeaux
Went in and got helped by Brianna she helped me find exactly what I need for my hair and scalp damage! Would recommend asking Brianna as she knows her stuff ! ?
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September 2022 by jocelyn ruiz
The worse costumer service I was treated so poorly the girl from the front desk charged me wrong and I had to go back and get a refunds and when I did so she was so rude about it… when it was her fault she had charged me incorrectly in the first place her name was Ericka . After I ask what’s the number to complain about her costumer services she said she didn’t know it unbelievable . I’ve been a costumer for many years and this is bar far the worse experience I have had !
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March 2022 by Nancy Hubbs
Always great service
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November 2021 by Dalia Sevilla
They had color
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June 2021 by Susan Lille
This is of course a supply house for professionals only! And they insist that no one else go in which is one of the things I love about cosmoprof. Their personal service is impeccable friendly and I would recommend it to any other professional I've been in the business for a long time
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January 2021 by Hana Marquez
Love going here for products for silver treated hair! Olapelx 3 and the silver shampoo has been a miracle for my hair!!! Very friendly and great customer service!
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September 2020 by jorge Nunez
nice people love it
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September 2020 by Samaa Abouni
Every time I come in the hours turn not what it says They are closeToday a says open and they're closed Very bad customer service. The one in el cajon.
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July 2020 by Angela Smithhart
I happened to stop by this location instead of my usual. I’m so glad I did. The customer service was excellent! (I hope I’m not getting the name wrong) but Maryanne was amazing! She was so helpful and if she didn’t know something she made sure to find out. Why can’t everyone be like her?
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March 2020 by Denise M.
I go to the Cosmo prof on Jackson Drive. There store is perfect, clean well stocked. The best thing is there staff in unbelievable girls, kind knowledgeable, helpful I can't say enough about them. I'm an older hairstylist I've been doing hair about 37yrs so old school fabulous customer service is the only way to keep business. There manager is a gem and I adore her!!! Love love this store
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October 2019 by Bernadine Paulk
The lady staff inside of here are quite strange apparently they don't have a lot of customers so their favorite thing to do to pass the time is to stare out the window and gaze at you in a very unfitting and uncomfortable manner SMh even if I thought I wanted to shopping where I would never shop here Get it together ladies...
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September 2019 by Magg Y.
They have the worst customer service. I always come to cosmoprof and the last 2 times I came in they kept saying "we could put items on hold for you until our 10 percent sale comes" (which was in a few days) so I put items on hold, I come back for the sale and they gave the things on hold away?? Like umm ok what was the point of that. (they were dying for people to put things on hold btw)And then on top of that they were saying they don't have anymore of the items I had on hold in stock.... like are you guys slow. It was the thicker whit girl with blonde hair that took my number down acted like she was doing something when she was holding my items. Also a tip, When you talk to customers stop acting like your bored and don't want to be there , this is to all the people that work there. It's uninviting. I guess I'll be going to saloncentric from now on, save yourselves
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July 2019 by Yvette Michelle
A great place to get my supplies ! Sandra always helps me out whenever I need. Definitely switching my stores because of her.
