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June 2024 by Malena Mamedova
Thank you to Isaiah! It was a true pleasure to be helped by him. The absolute best experience! Thank you once again!
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March 2024 by violet lemm
Can never get anyone on the phone and the place is empty of employees to help when you go there.
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January 2024 by marianne G Mota
Retailer did not provide me with correct information, not happy to bring my money here!
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November 2023 by Gary N.
I once witnessed a customer had his debit card swallowed by one of the atm machine here on the weekends, so the bank was closed, he left his card hanging on the slot right after cashing some money but he had to take a call on the phone, wow I felt so badly cause he asked for my help, and I had no way to. Anyway the bank located on the left corner of the intersection, the other side would be the freeway and one side is the big shopping mall, so getting here during rush hour will be hard, just to make that left turn. My recent experience here was to find new $100 bills from the place, neither the banker nor the atm machine had any decent ones, the banker tried, but couldn't find any good looking bills, I tried the atm, but it gave me even worse ones. It has a big bank vault inside, but the bills just came out bad, beat up, wrinkled somewhat. I just couldn't use them if I traveled abroad because the currency exchange there was super anal about ugly bills, I will have to go back to other Chase locations to change them.
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October 2023 by Sevil Farajova
I don’t know what is happening with chase now. They use to have very professional people working with them. Today I was in wanting to open another account and the girl (tailor) who was helping me was very rude and made it sound like I am dumb and should know everything. Very disappointing and came to another bank
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October 2023 by Dr. Dave Roberts
Fast and easy
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July 2023 by Candice M.
Please update yelp hrs to mimic hrs of operation. Normally don't come on a Saturday so was relying on yelp. Got here at 3:30pm and this location closes at 2pm Vs. 4pm. It was a little frustrating to rush from across town to pull up and the banks already closed.
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May 2023 by Alexis Zbinden
I stopped by a Chase bank in the evening to withdraw some cash and used the drive-through ATM. Overall, I felt pretty safe and secure using the machine, and it was working efficiently and quickly. Additionally, the machine itself was clean and well-maintained.However, one area for improvement would be to add another drive-through. While the current drive-through was working well and wasn't too busy at the time I visited, I can imagine that it could get congested during peak hours or during busy times of the day. Adding another drive-through would help to alleviate some of the congestion and make the process even faster and more efficient.
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April 2023 by ILan B.
Kim was amazing Im with Wells Fargo for years and I came today with my dad and I wasn't going to open an account but Kim made it happen thank you for educating me, helping me and give me banking advice I will definitely open accounts for my kids with her
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March 2023 by josh welsh
I would like to give some quick recognition to Marlo, Analiz and the team at this branch.Great customer service, friendly atmosphere and a willingness to go above and beyond.Will use this specific location for all personal and business needs moving forward.
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February 2023 by Sam Boukas
Teller wasn't able to provide information on exchange rates. I asked her who at Chase can I call or speak with regarding this question. She could not give an answer and was reluctant to ask anyone else. I requested that she ask a bank manager and while on hold, I was "transferred", phone started ringing and then hung up. Incompetent.
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February 2023 by Lisa Lang
ThSane teller shorted me 100.,I told her so ,couldn't a manager to help. Told me to call end of day to see if she came in short,of course she won't she pocketed!!!!will never return there again..
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December 2022 by Tony C.
Excellent service for business and personal banking. Nice people, even the Legal Dept. is responsive, 4 hour turnaround during the holidays. Thanks Kim!
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November 2022 by Linett Sierra
Ms. Annaliz exhibited superb customer service skills. She heard me out and even though she was unsure of how to address the issue, she consulted with her coworker and manager and was able to come up with a solution. As a doctor, I cannot tell a patient no and I have to come up with options for them in respect to their care. I will not end my service with chase, and instead opt to come to this branch for continued service. I will no longer be using chase at lemon Grove. Thank you for having such a wonderful bank teller!
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October 2022 by Lily M.
Overall the banking experience was just bad (& kind of uncomfortable). I walked in and there were 4 associates staffed. 2 were chatting on the teller line and did not make eye contact or greet me- which is weird since working in a bank you'd think in their security training it would be one of the first things they'd be instructed to do. 1 was sitting at a desk with a customer and another at the other end of teller row sitting down with a customer who actually smiled and waved to my son and I- the customer, not any Chase Bank associate. We stood in line and waited while the 2 ladies carried on their conversation. It was not until 3 more people arrived behind me that they stopped and called me to a window. While waiting the lady behind me stated she never had a good experience there and waited every single time while the lobby was empty. She said it best when she said that people don't care about customer service anymore.Edit: This is for the Chase Bank in La Mesa on Grossmont Center Drive
