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October 2023 by Corinne P.
I have been getting my car washed here for years. The customer service is great. Friendly and helpful employees. My car looks so nice and shiny. I definitely recommend.
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October 2023 by Rocky Love
This visit was just ok. I didn't really feel like my car was as clean as it could've been given the services I paid for. I understand they're very busy at that location but I would've liked a bit more attention paid to my car versus it just being rushed through.
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October 2023 by Judy Norton
New to La Mesa. Tried Aqua Clean last month and was very impressed!! I even had a paint mark on my trunk lid and they rubbed it out for me!! I was so grateful!! I will be back!
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October 2023 by Laurie L.
I have been coming to aqua clean for years. Today I got the Atlantic blue wash for $29.99.I definitely left disappointed. My car was only partially vacuumed, and the dash and center consul only partly wiped down. I think I will be searching for a new car wash.
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October 2023 by Stephanie M.
A five year old could do a better job. Windows and dashboard are still filthy...not worth $30.
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September 2023 by Suzie T.
I have been coming to this car wash/oil change for 20 years and I always receive high quality of service. Today they found sap drippings on my car which could cause major damage to the paint. For a very reasonable price they removed the sap, clayed coated and waxed the car. I appreciate the good catch and the professional manner they handled the fix was incredible. I felt so well taken care of.Suzie
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September 2023 by Angie Hernandez
I can tell all the things they didn’t do and were supposed to do on my car when I bought the $29.99 wash, but I rather tell you the bad experience I had with the general manager John when I called about my concerns. He told me it wasn’t worth his time???? Customers are not worth his time???? Then in what kind of business you think you are???? He did tell me to bring the car back, I’m not from the area. Would of liked the service done right in the first time!!!! I should of known better when a lady was complaining about the vacuuming.
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September 2023 by Angie J.
I can tell all the things they didn't do and were supposed to do on my car when I bought the $29.99 wash, but I rather tell you the bad experience I had with the general manager John when I called about my concerns. He told me it wasn't worth his time???? Customers are not worth his time???? Then in what kind of business you think you are???? He did tell me to bring the car back, I'm not from the area. Would of liked the service done right in the first time!!!! I should of known better when a lady was complaining about the vacuuming.
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August 2023 by Meagan Rose
They will scratch the paint off of your car and then tell you “we don’t scuff cars.” Directly from the managers mouth! Absolutely deplorable business and run by a truly delusional human being. 0 stars, do not recommend at all.Edited to add: he did not even look at the damage he did. Would not make eye contact. And then made a comment “your car is trashed.”What kind of professional is this John Madrugal? What a crook. Fraud. Scam artist.
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August 2023 by Francisco L.
Came here yesterday for a wash. They must've used a dirty towel or something because they scuffed my car pretty bad. When I came back to talk to them about it, the manager JOHN MADRUGA (name per his employees) came out HEATED, being extremely rude and dismissive, pointing out all the other faults in my car, and refusing to look at what I was literally pointing at. Nobody should ever be spoken to the way he spoke to me. He kept saying they "don't have anything that would do that to a car" (dirty towels would!) and that if they "scuffed cars they wouldn't be in business". That's like saying a café wouldn't be in business if they messed up drinks. It happens. Not there though! Also kept telling me to "go try somewhere else", as if I was trying to get something from them. How dense can you be?The owner posts screenshots of the positive reviews on here for a reason. Don't be fooled by it. Obviously doesn't want people to see the truth of their actions and their treatment of their customers.Overall very terrible experience, especially with John. You'd expect more from someone in a leadership role. Anyway, won't be coming back here, and if you got this far consider the risk. Best to try somewhere else. Hope you see this, John and Lou!
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July 2023 by Robert M.
Avoid this place unless you want your car scratched and dinged. I've been going to Aqua Clean off and on for years. It's the closest to my house. I've also looked for another car wash several times, and even drove from La Mesa to Mission Valley until Body Beautiful sold to Soapy Joe's.I have had multiple scratches and dings on my car at Aqua Clean. The young guys that wash the cars are not trained well, not supervised, and have heavy turnover. I have sat back and watched them drop the plastic cone they place on the hood, then "throw" it back on my car, drop towel in the dirty ground and use it to dry my car, and many other things.Complaints to management are a waste of time. How do you prove their employee caused the scratch, even if you witnessed it? The multiple scratches and dings they've caused on my car would require a new paint job. Do you think Aqua Clean would willingly pay for that? I'm not wild about the idea of washing my own car. I don't have a lot of time or energy for that. But the last few scratches from Aqua Clean were too much to ignore. I will use an automated car wash for now. I'm not giving any more money to a place that cares so little abut their customers.
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July 2023 by Pat Whitson
Flexible w my need to change type of wash due to my time constraints. My car was filthy w freeway nearby leaving oily residue on my car and grandkids "oops!" llitter decorating the backseat rugs.. Still, the $21'ish "Full Service Wash" was thorough & conscientiously performed. Thanks, Aqua Clean Staff!
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July 2023 by Michael Mitch
They did a good job - For anything other than a simple car wash, Interior, shampooing, waxing, or or seat conditioning. Get dropped off and come back later, I would suggest.*Plenty of staff on hand for just a quick car wash.
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July 2023 by Angela B.
I pulled up and they were BUSY but I really needed a car wash so I figured I'd wait and got in line. The guy who greeted me was nice. The wash I originally picked was the Royal Pacific but he said that was a detail service and it's be about a 3 hour wait so I went with the Tidal Wave. I only waited about 15-20 mins which was amazing if you could see how many cars were there. The waiting area was clean and there was some shaded areas to sit. These guys work fast and hard. I was very impressed. I have to mention while I was waiting I saw the manager Jose running around all over the place. He was helping customers inside at the register. Got called outside to the vacuuming area. Got call to the area where they do tires. Was grabbing dirty towels. He earns his salary; they all do! Anyways when I got my car, it was super clean inside and out, especially for only a wash and not a detail! Every person I encountered who worked here was friendly and they did a great job. I should also mention, they have a store inside that sells stuff for your car, candy, drinks and greeting cards. I saw they also offer oil changes! They have a small putting green to pass the time too.
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June 2023 by Tina Philman
Not worth your money. All I wanted was a decent wash, vacuum and wiped down inside and I even bought the upgraded Caribbean blue in hoping that they would care enough to make sure the job was done right. Right after my car left the wash it must've been less than 30 seconds that they signaled that my car was done. Never wiped anything down on the inside and to be honest seemed like a half a... job. Better to just do it yourself.
