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August 2023 by S G
Closes early, frequently, or even in the middle of the day without posting a sign.
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July 2023 by Amanda B
Good customer service and well organized
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May 2023 by Kurtis
great for girls
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December 2022 by Tracie Kersten
This is such a cute shop. The manager (Cerita...sorry if spelling is wrong) of the La Jolla store is always very helpful and fun to shop with. She helps me select items for my upcoming trips. My 12 year old daughter just discovered this store and loves it also.
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November 2022 by Miranda F.
I got pretty womaned at this store. I went in to look around because I saw some cute items in the window. After I entered, no one welcomed me. No big deal but then I realized they were not only welcoming everyone else that walked in the store, but asked them about their day and what their plans were. The lady finishes talking to some wealthy looking ladies that came in, looks at me, and walks away. It's pretty obvious they profiled me as someone who looked poor. Jokes on them because that is not the case and I spent my money elsewhere.
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July 2022 by Laura N.
Today I went into this location and was assisted by someone named Sarita. She was very rude in regards to my returns. She asked me more than once on why I was returning them and when I proceeded to tell her for the second time that I just didn't like how the items looked on me she gave me attitude telling me that "well why these are different sizes." She also proceeded to not refund me due to an item that didn't have a tag, but on their site it is not mentioned in their return policy that this will make the item ineligible for a return, especially when the item was purchased without that tag originally. Don't understand why they give you such a hard time to return items. All the items weren't even used besides me trying them on. Stores shouldn't have such people with bad customer service.
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July 2022 by H. Dubna
Fantastic customer service. I was surprised at the prices. They were better than I expected. They're the same in California as they are in Louisiana and I really expected more. The sales ladies were really friendly and chatty. It's too bad I live in a different state because I would definitely come back sooner if I could!
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July 2022 by Zhene L.
Went in to return an online purchase on a non-busy weekday with one other customer in the shop. Staff refused to accept the return, saying it was too much work to enter in the information and I should do it online instead. This is completely against the Francescas.com policy, which clearly states that items purchased online may be returned to brick & mortar locations. I've never experienced anything like this in a store, where the employee was just too lazy to do a return.
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July 2022 by Elaine W.
The staffs are so rude and made me feel so he welcomed. I don't think I want to visit with such vibes. Please be aware that they are so mean and can make you feel very uncomfortable.
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May 2022 by Olivia S.
The manager Catherine at this location is extremely aggressive, loud and dismissive. Completely unwilling right off the bat to assist a frequent customer. There is a professional way to speak to customers and handle situations. This was not it. I will not be returning to this location specifically because of this person.
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May 2022 by Adrianne J.
Walked in because they were having a buy three items get 50% off all purchase, and left happy mainly because of the girl working. (About 2 pm) She was nice and genuinely had conversations with every single customer. She was alone and made sure to talk to everyone. Five stars just for her! I like the store just wish they would carry plus sizes.
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August 2021 by Vee
Normally love this store and shop different locations...I came in to shop the La Jolla Cove location. I started by asking a very simple question about a display...a question that was only partially answered in a super short and rude way...and then fully answered by the person standing next to her. Not sure if I was being judged...but the heavier, dark haired girl was unnecessarily rude. I will not be back and will never recommend. No one has to shop anywhere, they choose because of the products and the service. Service was terrible.
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December 2020 by Susan Guth
Closes early frequently or even in the middle of the day without posting a sign.
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September 2020 by Niveesha Hill
Normally love this store and shop different locations...I came in to shop the La Jolla Cove location. I started by asking a very simple question about a display...a question that was only partially answered in a super short and rude way...and then fully answered by the person standing next to her. Not sure if I was being judged...but the heavier, dark haired girl was unnecessarily rude. I will not be back and will never recommend. No one has to shop anywhere, they choose because of the products and the service. Service was terrible.
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August 2020 by adrienne .osuch
Well-organzied and clean store. The associate was nice too. I couldn't believe the sale they were having. Everything $20 if you buy two or more items. Any item except a specific kind of candle brand. Also, if you're on vacation and need something in between casual and formal or forgot to pack some toiletries or sunny weather wear, they had it all. Plus little knick knack gifts that are fun.