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March 2024 by Lexi S.
The pharmacy staff here are rude and don't know what they're talking about. I went to pick up a medication I have been on for 5 years and when I went to get it the employee "helping" me said that my insurance no longer covers it so it would be $500. I need this medication daily so I told them I would like to buy one weeks worth so I can get this sorted out with insurance. They then told me they were out of the medication so that was the problem. Then they brought over another person who told me my doctor never filled the prescription, which I know she did because I had a med check earlier that morning so I showed them the confirmation that my doctor gave me proving she sent it. I also got in contact with my insurance and found out they never stopped covering my medication. Will be using literally any other pharmacy from now on.
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February 2024 by Kelly R.
Wow. I can't believe what I just witnessed at this CVS. I listened to a woman get reprimanded for what? I've seen this happen before. She is a professional educator in town and has lived here most of her life. You could see she was at the hospital because she still had her hospital wristband on and was picking up aspirin and another item. I heard her say she gets her prescriptions here but I'm sure she won't after this awful incident with a so-called store manager who is abusive to customers for no reason. She went to the self check register like most of us do trying to do a self check out and use some coupons. She asked the worker standing at the self checkout registers the proper way to do it through self check and see if coupons apply, and the man answered and said he was the manager and he is not. He may be an assistant manager or manager on duty or a store lead. I don't know, nor do I care. That was number one. He lied. Her coupons did not go through, which happens but I have used several coupons where it's covered without the exact same product that's on the coupon, so I put them all through and several store clerks do the same. For example, I've gotten L'Oreal creams but I have a L'Oreal eyeliner coupon and it has gone through. Not only at the CVS on Balboa, Del Mar, Solana Beach, Encinitas and up in Irvine and Los Angeles but somehow they don't go through here? And I watched and witnessed her getting reprimanded frankly and abused as well as humiliated about her breaking the register by asking Chris about how to do self check and put coupons through? He said loudly because she scanned all the coupons that she broke the machine because screen repeatedly froze saying need assistance, it doesn't mean you broke the machine. That happens at Ralph's, Vons, and all the supermarkets when you're doing self check and things like that just happen. I've been to 1000s of Cvs's where that happens. He just didn't want to help. This is Cruel indecent behavior by an employee. Scanning your coupons and putting them through the slot does not break a register, assistant store manager, or store lead and you know that. I don't know how to do self check with coupons and I'm in the legal field. Really? His behavior is unacceptable and frankly harassing and abusing a nice customer. This is a CVS store in the heart of where students and many people in town like to shop or try to shop. Not only will I be pulling all of my prescriptions from CVS and I love their pharmacy, but I'm going to be boycotting CVS especially this location. The man's 'name was Chris who claimed to be the store manager and I happen to know that he is not the manager. Darren is the manager of this store so I urge everyone who witnessed this today, February 28 to boycott this CVS and furthermore make certain that the CVS District Leader is notified about the behavior of this so-called manager by the name of Chris. On to Rite Aid after being here for over 55 years and my entire family as well. I also didn't like seeing the white hair/ gray haired lady who's been here for 50+ years give her a mean stare. It starts at the top. Awful. The customer had to walk all the way back to the pharmacy to buy her aspirin and another item because this Chris wouldn't help her at the register claiming she broke the register by scanning a few coupons? I mean you can't even make this up. This should never be tolerated anywhere yet alone a CVS. My family frequently shops in this plaza and every single store is extremely friendly with amazing employees and leads don't claim they are managers and lie to customers either including Nordstrom's Sephora, Philz Coffee, Sprinkles, Aveda Salon, Whole Foods of course. We notice everyone goes out of their way to make shopping an enjoyable experience and are super friendly in this plaza except for this CVS. You can see in a review on here 4 months ago in which Desiree writes a review that a similar incident happen
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January 2024 by Steve M.
Can someone please spot the opportunity and open up a customer focused boutique pharmacy in La Jolla. The demise of the integrative pharmacy in La Jolla has left la Jolla stranded with this comedy show - except it's a dark comedy where customers are in need of medication or in pain. 1. First of all their card machine was not working and they blamed our Monzo account. 2. Spent 30 minutes searching for mouth sore gel with no help from staff who did not know what a mouth sore was 3. An elderly lady came in and asked for turmeric - the pharmacist told her she didn't know what it was and didn't stock it - I saw 15 boxes of it in the store - - how in the name of god do you not know what you stock ? This is the worst customer service I have experienced in a year - the last one being cvs Lincoln Road, Miami Beach - waited an hour for service while my partner waited in extreme pain for her prescription after a man o war attack on beach
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November 2023 by Desiree L.
As I was checking out, I overheard a manager (by the name of Richard) speaking very loudly to a coworker. Richard was telling a younger employee that if something wasn't done IMMEDIATELY, then their pay would be docked. Considering this was my first time there, and the manager said this in front of several customers, I truly couldn't believe my ears. This type of open harassment is disgraceful. This younger employee had helped me earlier with my shopping, they were very kind and willing to help. There is no reason to openly harass another coworker - whether you're a manager or otherwise. Richard needs a serious reminder of California laws and regulations seeing as this 100% constitutes as unlawful harassment in the state of California.
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October 2023 by T M
It is one of the ordinary drug stores.
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September 2023 by Cyan P.
Even though this place is not 24/7 as they said, but the staffs here are actually very helpful! Come by the day time or afternoon time and you will see Phillip. He is very very helpful that will take care of customers and make sure they got everything they need. If not he will even give customers suggestions and make sure they are well taken care of. Shout out to Phillip!!
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September 2023 by Brittney moenae F.
Racially profiling. i went straight to the counter to ask the attendant where the bathroom was because that's all i needed. they told me and i went to the back corner where the bathroom was. i knocked, it was busy so i grabbed by phone and walked towards the empty area with no products that's right outside the bathroom hall. why was i greeted by security personnel asking me if i'm waiting for the bathroom.. i was still in the hallway with no items or counter present so i was OBVIOUSLY waiting for the bathroom. i didn't appreciate being the only person asked what i was doing. i admit, i look suspicious with a hat, glasses AND a mask on but i thought it was innocent until proven guilty.. my hair isn't done and covid is not gone lol I asked for the manager and was told he wasn't in. i asked for the assistant manager and a gentleman came from the back to speak to me. the board outside says the names of both manager and ast. manager and whoever came out to talk to me was neither of the names listed. i asked him do they normally have security follow people to the bathroom. he said "i don't know about that, you'll have to ask my manager." i asked when the manager would be in and was told "in the mornings between 6-8am because he manages more than one location." what's crazier is that most of the employees here today are people of color... Only in La Jolla right?! super disappointed but i guess i was asking for it... lmao
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September 2023 by Paul T.
One star! Another complaint about finding this 24/7 location closed at night. In this case, after midnight on a Thursday. A note about the closure on the front door. But giving a bonus star because after being stuck in the parking lot, I discovered the Ralphs across the street had the same drug for $6 less! That was in addition to having the same $5 off coupon in the Ralphs app. :-) (The La Jolla Ralphs is no longer 24/7, shutting down 1am and open at 5am. But that worked out fine for this late night trip for a pain-reliever for my teenager.)
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August 2023 by Shmee O.
I am writing to express deep disgust with the treatment both the pharmacist and tech gave a physician calling into the pharmacy and also the parent trying to pick up a medication. The MD called, and tried to speak to a person because the Rx is for a patient not in town and bc it was somewhat urgent (intractable vomiting in a toddler). They were left on hold for an hour. When called back they said they were placing on hold because you "insist" to hold, and can't leave a message, explaining it was complicated bc this was a first visit. The pharmacist then refused to pull the info from another CVS and was extremely rushed and rude on the phone. I do not recommend this place. The Rx was able to get it filled at at a Walgreens Community Pharmacy nearby where everyone was professional, normal, helpful.
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August 2023 by Levi L.
TAKE DOWN YOUR 24/7 SIGN IF THAT IS NOT WHAT YOUR ACCURATE HOURS ARE. It is so frustrating to come to your store just to grab one item, and I can't because you're closed at 9:30pm on a Friday, but Google AND your front sign say 24/7. How hard is it to just change the official hours? I will be calling corporate, because this is just silly this point. It's multiple times I've had this happen.
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July 2023 by Gabe R.
All I can say is thank you Aziell! I came in to do a canvas print and he walked me through it and really made my time easier while printing photos l. Thankyou again CVS for hiring such a quality employee excellent customer service!
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May 2023 by Dew I.
At this pharmacy all the staff is friendly now. There used to be a young lady who was not nice and her English was not good to communicate with customers but it is great that she is not there anymore. I went yesterday to pick up 2 prescriptions and they text you to tell you they are processing it, telling you the time it will be ready and asking you if it is urgent and if you needed sooner. As this was for a very bad contact dermatitis I got after surgery I selected the medication was urgent and they texted me shortly after that letting me know it was ready for pick up. When I arrived the girl at the pick up desk took a while to find one of my medications but I could tell they were very busy with lots of orders, all working very hard and doing their best so I told her not to worry and to take her time finding it. She finally found it:) I recommend you ask them to print your receipt and getting the CVS ExtraCare Card linked to your phone number because then along with your receipt you will get many discount coupons printed. I recommend this pharmacy and I appreciate the texts messages updating me about the status of my prescriptions. If you are from Europe like me you will learn pharmacies in the USA work differently than in Europe. While in Europe the Doctor gives you a prescription and you go to any pharmacy you like to get it, in the USA the Doctor asks you which one is the pharmacy you want your prescriptions to be sent to and they send the prescriptions directly to the pharmacy. I like that this pharmacy is organized and has 3 different counters: one for pick up, one for drop off and one for consultation. Lately everyone at all counters especially at the consultation counter has been very friendly and helpful. Good job CVS Pharmacy!
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April 2023 by Stepan K.
I wish I can give 0 starts... long story short: got poisoned yesterday by something (apple or kiwi I believe), was puking 2 hours straight and finally find chance to get in a car and make it to this CVS. So barely alive with the plastic bag in case I my use it :) I make it through the store to the far right corner to ask ppl behind the glass about what should I buy. Simple, right? Nothing special, just a powder to mix with water to drink it or something similar to use in my situation. It's not a rocket science, I knew how it works when I was 6 y.o. The only problem I got is I dunno the analog of it in USA. The woman talked to me like I have here the rest of my day with her asking stupid questions which I understand doesn't lead to anything (in the fact it seems like she just doesn't want to take responsibility for what she suppose to advise) and in the end offered me to stay in another line. Jesus God, who hire u, mor*ns? Thanks to unbaged Mexican worker(not even the cashier I believe) by the front door, he rly advised the best he can. I wish he gets her salary and she should be working with horses, not with humans.
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February 2023 by Kenny B.
Phillip is the only reason I come to this CVS over any other location. He has such a positive attitude and he greeted us when we walked in. He helped me use my coupons at self check out as well. This guy deserves a raise. Unsure if he was the manager, but if he wasn't, he is manager material. Cecilia, Richard, and Amanda were also great. I've visited this CVS before and received some not so great service from other workers, but today changed my mind completely thanks to this team.
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February 2023 by Janet K.
Two weeks ago, I ordered my mom her heart attack medication. The woman told me my mom's info was on file, and they would charge me $7.99 for mailing the drug to her. No problem, she would get it in 2 days. Today, her aid called to say they never got the drug. I called the cvs pharmacy, and they told me they had no record of the order. I was in shock. The pharmacy tech told me there was nothing they could do about it now. Horrible. They never sent her life saving drug and don't even care.