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December 2023 by Julie A.
I've had a prescription waiting on order for 6 days. An ointment for wound care, so critical. I called and asked the status after 6 days when I only received email that said it was on order, and was told it would probably be available after the new Year...so another 5-6 day. when I told them it was critical and asked what I could do they said I could go back to the doctor or call other CVS to see if they had any in stock. WHAT! The first pharmacist at another CVS told me that was crazy, they were able to search all San Diego stores for availability. They gave me the specific stores but told me to call back mine and have them make the calls... which they should have done in the first place. I decided to call a store that's inventory said they had half of what I needed. unfortunately, they typically do not keep their store inventory up to date and they didn't have any as well. I finally gave up, had my doctor prescribe to Amazon and was able to order.
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November 2023 by B C.
I'd give negative scores if possible and the only reason I went there was because it's close to where I live. I don't mind driving further just so I do t have to shop here. The staff is horrible and act as if they resent working there and helping customers.
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November 2023 by Dan G.
Long lines at the pharmacy and other parts of store are never stocked....it's also real expensive
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November 2023 by Marc B.
Sunny does a fantastic job at the CVS on Pearl St. in La Jolla. She always greats everyone with a friendly smile, and is so knowledgeable about all the products. It is refreshing to see such a great employee. She deserves a raise!
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November 2023 by Richard A.
Slow, incompetent, nor very smart....manager Jose should be replaced! Consistently bad
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July 2023 by Alex J.
I have never encountered such a disrespectful, belittling, arrogant, and rude pharmacist in my life. Jeffrey was very mean from the beginning. It is unimaginable that CVS has an employee of such hatred and disrespect. Reading the other reviews, it makes sense now.
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January 2023 by Emily G.
This is a review specially for the new pharmacist Hamtah. She is incredibly helpful and thoughtful and helped me figure out my medication schedule, which is a little lacking in the app. Very happy she's here and part of my pharmacy.
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December 2022 by Xavier E.
Pharmacist by the name of Jonathan is constantly rude and unhelpful. His reply when I ask a question is "what do you want" in the most disrespectful tone and manner. Not sure why long-standing CVS La Jolla customers like me need to put up with this behavior. I urge everyone to post their experiences with this most unfriendly and unprofessional pharmacist.
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November 2022 by Wendy G.
The pharmacist Jeff Ng is very rude to customers. Went there to pick up a prescription for the first time and heard him give the customer in front of me a hard time. He was unhelpful and argumentative. The customer left without their prescription and very upset. I don't know what was going on but I feel that he did not have any compassion or bedside manors. Whatever the situation was it could have been handled differently. Everyone in line saw and heard how badly he treated the customer so unprofessional!! I feel bad for that customer and hope it never happens to anyone else. I was fortunate I did not have to have him go over my medications. I got his name before I left. I am defiantly going to change pharmacy's and hope he does not work at other pharmacy and treats sick customers like this.
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October 2022 by Kristin M.
So I ordered 20 photo tiles for same day pick up last night. I went the following morning at 8:30am. I received 2 emails from CVS notifying me that my order was ready, once around 7pm and again around 12am. I came to the counter and asked Norma, the sales associate, for my order. I gave her my name and sales order number and she told me that she didn't have the order. I told her that I paid $215 for the photos, and I pointed to an 8 x 8 photo box and I said it was that size. I told her 3 times that I ordered 20, a 8 pack and a 12 pack. She found the ordered and told me that it wasn't ready and I needed to wait 10 minutes, I said ok, and then asked her if she found all 20. She said no, you only have 8. I repeated again that I have 2 sets, I just told you that I have an 8 and a 12, making 20 tiles total. She proceeded to get an attitude with me saying "ok ma'am, I am just trying to help you with your order." I said, "you don't need to get an attitude with me. I'll be back in 10 minutes." So I went to my car and set a 15 minute timer. Now, mind you, there were 2 people at the front checking people out. When I came back 15 minutes later, I waited in line for Norma again. I told he that I was her for my order, and she hadn't even started it! She said "what, I'm only one person!" I just stayed waiting another 20 minutes, not leaving so that she would actually do my order. When she saw I wasn't leaving, she then called 2 other sales associates up to help her, Skyla and another gentleman. Then a third man proceeded to come to the front to help! I had two people just working for 20 minutes in front of me actually putting my order in the tiles. And I tried to tell her that if she just gives me the photos and the tiles that I could put them together myself and she said "no, we have to put them in the tiles." I walked over to the 4th worker when he went over to do something with the coolers and I asked him what Norma's name was and told him that she was extremely rude to me. He said "sorry, ma'am." When they were done laughing and putting my order together, Norma pushed the two bags over the counter and I looked at her and said "thank you, Norma," and she completely ignored me with a straight face. There was no apology for the order last night not being ready for same day pick up, no thank you for waiting, no sorry that I didn't have it done in the 10 minutes I told you to wait, no thank you for using CVS, no have a nice day and no goodbye. I just got nasty looks and attitude. Why on earth would anyone want a person like that working for them is beyond me. What horrible customer service. I will be going else elsewhere for my pharmacy and photo needs.
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August 2022 by John R.
CVS Pharmacy (7525 Eads, La Jolla , CA)As a physician who has practiced medicine for over 25 years, I have never experienced a pharmacistas unprofessional as Jeffrey Ng. What should have been a simple interactionthat I perform multiple times per day was made onerousfor no reason. Jeffrey was extremely rude, unnecessarily difficult, and then hung up on me while I was trying to ensure my patient received his prescription. If this is how he treats a provider, I wouldhate to see how he treats patients. I wonder if there aredrug or mental health issues going on with Jeffrey that should be investigated by his employer. He has no businessworking in the health care industry. I will be directing my patients elsewhere while he remains employed at CVS.
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August 2022 by Charlene N.
We were in last night. Tourist doing tourist things. The manager or young lady that was working was the best! I would shop this store all the time if I lived here. Her humor is amazing, super kind person and spot on REAL! Corp: keep her, keep the young lady that's worked her way up and been at CVS for years.
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July 2022 by Steven Alan D.
The Pharmacist Jeffrey was extremely disrespectful and unprofessional! As a customer of over 20 years at this location, I have never experienced such menacing behavior from a CVS employee. I believe that he has reached his breaking point, b/c his rudeness and childish antagonism is indicative of either a substance abuse problem or some level of mental illness...When I asked the Pharmacist Jeffery to please control himself, because his behavior was unbecoming of a health care professional, he started moving his hands with a thumbs up gesture, while antagonizing me and making fun of me like a little child. His temper tantrum was witnessed by a long line of patients and store management.Therefore, I spoke with 2 female Assistant Managers and the GM Jose. I was told that they receive "up to 10 complaints per day" about the Pharmacist Jeffrey! When I asked why something has not been done yet, they responded, "Due to staffing shortages, he is the only Pharmacist that [they] can get." Unfortunately, he knows that, so he proceeds to behave atrociously knowing that he will not be transferred nor lose his job... Management essentially told me that they would need to "shut down the pharmacy" if they got rid of the Pharmacist Jeffrey.I subsequently filed a formal complaint with CVS Corporate Executives in Woonsocket, Rhode Island. They assured me that the District Manager Wolfgang would contact me within 48 hours with an apology and a plan to rectify the situation. Guess what?... I never received a phone call from the District Manager Wolfgang, nor do I expect to receive one anytime soon.
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July 2022 by Dara S.
When I was on the phone with the CVS (Eads St) pharmacist , Jeffery, I was taken aback by his rude tone and aggressive remarks. I hope his boss is reading all his negative reviews. This pharmacist needs to shape up or ship out!
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May 2022 by Ingrid B.
Edit : it seems that his name is Jeffrey Ng he should be working at McDonald's not hereThe Asian male pharmacist with glasses is very very unprofessional and rude, he is so aggressive for no reason. Made my child very very uncomfortable and upset. Next time I go in I will try to see his name tag because it seems that a lot of other people have also reviewed his behavior on Yelp and gave it an one star too. Then I can make a formal complaint