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October 2023 by Ina Ruiz
Love The Customer Service & Large Selection
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June 2023 by Grace Barraza
My mother shopped here for many years, the staff gave her great service and made sure her shoes were the perfect fit. Thank you
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January 2023 by Sue K.
My goodness... NEVER ‼ doing business with them again! I ordered a pair of shoes they were showcasing, but they ran out of stock and I ordered them. The staff told me that they would call when its ready. One week, two week, three week.. not a SINGLE call back. so, naturally I had to reach out to them and ask if its ready. They said they were still out of stock (even though tell told me they would call and update us on the order). It's been three weeks! And they told us it wouldn't take too long. So, I wait some more because what else can I do? Note, I had to pay upfront too. I wait another week... and then ANOTHER week... STILL NO CALL! I have never had staff be this unresponsive before. I call them very annoyed and ask what happened and guess what the employee told me???? "I forgot." Are you being serious? I waited a 6 weeks to get a pair of work shoes that should not have taken more than 2. Absolutely ridiculous. Her attitude/tone is atrocious as well. Not even a bit apologetic, acting like there was no fault from her, responding in snarky remarks here and there, distasteful attitude and overall a big mess. To this day, I still have not received the shoes. Don't do business here. There are so many other places out there that will not leave you with a headache and a sour mood.
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September 2022 by Mona M. Severin
Lovely shoe store. Neat and very nice customer service.
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January 2021 by Iris J.
It had been a while since my last visit, but decided to go in and see what they had. I was pleasantly surprised to see a great selection of shoes and sandals. I was quickly greeted by the woman working there and she assisted me throughout my entire visit. I finally settled on a pair of SAS sandals and ordered another color that they didn't have on hand in my size. I was very pleased with my experience today and hope to return soon.
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June 2020 by Benny N
Very helpful. Courteous.
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January 2020 by Honor Leads To Success
I experienced foot pain most of my life until a family member recommended SAS shoes. 2 days after purchasing the shoes for $285, my foot pain went away. I wore these shoes every day for 3 years. These shoes are so good that they withstood my 400 lbs. I now weigh 250 lbs. I purchased $55 shoes and my foot pain returned. I plan to buy 3 pairs of SAS shoes soon.
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October 2019 by Tony A.
Finally found a shoe store that has a great selection of comfort shoes. Well worth the drive and suggest to stop and see their great selection of footwear.
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February 2019 by Sara Samarin
We have bought shoes here for many years. I came back today with a problem. It wasn't an easy one to solve; I understand the out come, however, I was treated very poorly. The sales staff was condescending, and not helpful and certainly not friendly about it. I know what it is like in retail and many times decisions can be out of our control. But the treatment I received today will with out a doubt keep me from going back again. Sorry Whittwood Shoes you lost my business.
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December 2018 by Carole G.
The worse experience EVER!! I've purchased several pairs of shoes in the last year and never had such staff be so unresponsive. I was so turned off I wouldn't buy anything today. The young man working while he tried needs to learn some customer service skills -- hopefully not from the girl working a few minutes ago (5pm). She was sloppy looking, slouching over the counter and didn't ever look my way! She kept yapping with a customer that had already made her purchase and was just vaguely interested in another shoe that she really wasn't going to buy. I had to wave my hand and say "I need assistance!" She finally walked over. Geez! I told her that was the longest I've ever had to wait. She said she was with another customer. I told her I saw and watched the entire conversation. She then stomped out of the room and hid in the back My husband made his purchase and she still hadn't come out when we left. I will never make a purchase with that employee!!!
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December 2018 by Carole Garcia
I have plantar fasciitis. I have been pain free since wearing SAS shoes! The staff are very helpful and friendly. Oofos sandals are a must as well!
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October 2018 by Norma Aspeitia
on 9/18/2018, i entered the store 10 min. before closing, at lease that what the Alexia told me, not a manager a sales person, working with Luis. When I realize that she wanted to leave I had Luis bring out the shoes 928v3 size 8b, 8c, and 8.5b, 8.5c, tried them quickly and told Luis to put them away as I tried them and walk around fast. I was going to have the girl Alexia tag them, so I could try them tomorrow, she was angry and upset, then I said I buy them 8c, well I gave her the visa card she wanted my DMV license. I got angry also, I told her to write my DMV on the receipt, she said we usually don't okay I will. Her remark to me was you come here late I want to get home to my baby, your speaking to me while I count the money, you always come here late on numberous occassions. then argued I was rude to her. I don't need that treatment, she is a sales person who suppose to be nice and helpful. Luis stood quite, and walked to the back not to put away the shoes and keep busy in the back, which I wanted them to leave early I hurried as much as I could. This girl should not be working there, a good sales person might once in while have to stay over that is what sales are all about. I work at a Community College and if I were to do what this girl did to me she would be written up fast and brought into the Dean Office. She was wrong and I am returning the shoes tomorrow, and speak to the ladies there. I got home terrible upset I am 66 year old and do need to be lectured by a young sales person that does not realize how to treat the consumer who is looking to buy anything over $100. is a lot of money and I am going to really check on the merchandise before I buy anywhere. I left the location at 9pm, feeling terrible, i work full time the only time I have is to shop late or by internet, the store is not close to me. This young girl should be written up and counsel regarding her duties and how to treat people the consumer that is needed to keep the store from going out of business. The customer is the most important person and she should have known better.
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August 2018 by Angela Caldera
The customer service is terrific
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August 2018 by Paper Luboff
On way to dinner and stopped in to look at shoes. This is an historic place. Growing up in Whittier, I would frequent this store. It has moved since then, and now I know where it is. Great customer service, attentive, personable. Very knowledgeable and gave great suggestions. I purchased a beautiful pair of sandles for summer. 50% off too. Sale going on now. Happy Summer solstice everyone. Great store for hard to fit foot. Narrow, medium, wide. Large selection for all. Tennis shoe, walking shoes. Purses, handbag, clutches. Ted hose in assorted colors. Comfortable seating too. Convenient parking, disabled friendly . Easy seen from BEACH BLVD. Across from Sam's Club. 1/2 mile approx from Imperial Hwy. Great experience.
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May 2018 by Nikki W.
On Mothers day my son thought that his hard working mother needed new chef shoes. I had previously been diagnosed with plantar fasciitis and my feet killed me. EVERY SINGLE DAY FEET KILLED ME!!!! My boyfriend decided to take me to a specialty shoe store... only after my disappointing visit to Nordstorm. We pulled up to Whittwood Shoe store!!! Katie she saw my face and she heard my story. She looked confident , she looked as if she had THE SOLUTION.... AND she did!!! She nurtured my tired burning feet... She even thought.... hmmm maybe she could benefit from having her feet measured...Wow... I was purchasing the wrong size all along.... AND I needed Narrow!!! Better socks..... Katie was absolutely wonderful.... I cried.... I actually cried.... best customer service I have EVER received. So so so knowledgeable, so friendly... I recommend Whittwood Shoe store... thank you Guys, I will be back....
