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March 2024 by John R.
Customer service at this location is extremely horrible. They give out false information, I believe they need to be properly trained. Don't understand why they would tell somebody to go in pay $5 to get your phone replaced when you get in there and all they do is show you how to get online and do it on the internet. You could have told me over the phone. Idk about you but time is money for me maybe no for you but I lost on hours of work having to have to go in and deal with these unprofessional individuals. I don't know what happened to this location but no longer my choice of interest
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January 2024 by Mia C.
Aaron over here spitting out the right information and facts like Eminem he help out my family and I switch back to T-mobile like a pro (never seen nothing like that before )! Taught us tips on how to save our phone battery life and just how to take care of our phone in general. Bro is about to go pro Aaron is the best.
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January 2024 by LJ P.
The guy we spoke to was a complete tool. Just seemed uninterested to do his job. While we were in the middle of our transaction, someone had called him and they spoke on the phone for a couple of minutes while we were on a table in front of him. Seemed like a friend or family member, but definitely didn't sound like work related. You have customers in front of you and you're on the job. Focus!
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December 2023 by Tanya T.
I am writing to wholeheartedly recommend Jesse, the store manager, for his exceptional professionalism and calm demeanor, especially in challenging situations. Jesse demonstrated remarkable composure during my hectic moment, where his assistance proved invaluable. Despite being occupied with other customers, Jesse took the initiative to help me navigate an extremely stressful situation promptly. His calm and composed approach were not only reassuring but also significantly contributed to the resolution of the matter. Jesse's professionalism, kindness, and understanding were evident throughout our interaction. Moreover, Jesse went above and beyond by facilitating communication with Assurant (Tmobile 360 insurance), effectively mitigating the situation. His ability to maintain a cool and collected demeanor, coupled with his genuine willingness to assist, made a lasting positive impression. In light of Jesse's exemplary performance and unwavering dedication to his responsibilities, I believe he deserves recognition. Therefore, I kindly recommend considering a raise for Jesse as a well-deserved acknowledgment of his outstanding contributions. Thanks again Jesse! Merry Christmas and Happy new year!!
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November 2023 by M C
Disrespectful staff.
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October 2023 by SovereigntyOf KingJesus
-3 Stars in actuality... Very rude and vindictive staff. They discriminate against whom they choose. You report them to the manager; Hoa; and he disregards what you've experienced by saying, "he's the nicest guy."Management can't even be neutral.I will never go back to this location.They are blatantly racist, collectively.
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September 2023 by Young Chin
I recently visited the T-Mobile store in La Habra, and I must say that the experience exceeded all my expectations, thanks to the exceptional service provided by Alexis. I felt like a valued customer, and Alexis went above and beyond to ensure that my husband and I had a smooth and enjoyable experience.Alexis greeted us with a warm and friendly smile, making us feel right at home. She took the time to patiently explain all the available options and benefits, ensuring that we had a clear understanding of what was being offered. Her knowledge and expertise were truly impressive, and it was evident that she was committed to helping us make the best choices for our needs.Overall, our visit to the T-Mobile store in La Habra was a resounding success, and it was all thanks to Alexis. She is a true asset to the team, and I would highly recommend anyone in need of mobile services to visit this store and experience the exceptional service she provides.
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September 2023 by Joshua V.
do not bring your phone here!!!! my old phone was working fine and as soon as i tried to activate the new one and transfer the data they locked us out of the phone and erased it! they said if we bought their iCloud backup this would not have happened. i know a scam when i see one.
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September 2023 by Armando Loaiza
Horrible customer service .I went to La Habra location.The employees are very rudeWent for screen protector for my phone they took forever to help me they were talking and talking to another employees I don’t recommend this T-MobileVery unprofessional.I visit this location on September 2, 2023 after 5:00 pm
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August 2023 by John A.
Came in here looking for a phone and left with a great experience. Hoa and Alexis were very helpful and punctual with their services. Thank you.
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July 2023 by Paul Jensen
Stopped by today a little after 1pm and there's a sign on the door saying store is closed, no reason, and it refers people to other locations.
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July 2023 by Darcy C.
Came in for a kids watch, Nikolo I believe his name was very kind, patient and funny. Unfortunately they had sold the watch before niko waited for the safe to open but as a customer , the associate was very accumulating and offered to find another t mobile with the watch.
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July 2023 by Kimberly L.
Two times I have gone to this location to file a claim on two phones and I have always been told I "need" to complete it online or call a number and when I'm doing either/or it tells me I can also do it at the store. Idk what is going on that they don't want to work. Before I would go in to this exact store and had a great experience and now their customer service is going down the drain.
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June 2023 by Sammy J.
I went in wanting a new phone. I don't know anything about technology and my tech was Aaron. This guy was incredibly patient and was able to answer all of my questions in a way I could understand. We had a long wait while the new phone paired and he even went the extra mile to make small talk and did what he could to make me comfortable while I wait. All T-Mobile techs could learn something from Aaron!
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June 2023 by Shawn Y.
I recently had the pleasure of visiting the T-Mobile store a week ago after having issues with Verizon as a carrier. I had an outstanding seamless experience thanks to the incredible assistance provided by Johnathan at this store location. From the moment I walked in, he greeted me with a warm smile and made me feel welcomed. Johnathan's knowledge and expertise in all things T-Mobile were truly impressive. He patiently listened to my concerns and went above and beyond to address my issue with needing to switch to T-Mobile and carry over a phone number from the old carrier. He helped me with all my issues with utmost care. His professionalism and willingness to go the extra mile were truly commendable. Not only did Johnathan guide me through the various mobile plans available and the options of the latest iPhone 14 to choose from, but he also took the time to explain the features and benefits of each one in a way that was easy to understand. He helped me make an informed decision based on my needs and budget, ensuring that I left the store with the perfect plan for me. What truly set Johnathan apart was his dedication to customer satisfaction. He took the time to set up my new device, transferring all of my necessary data seamlessly. His attention to detail was remarkable, and he made sure everything was working perfectly before I left the store. Throughout the process, Johnathan demonstrated excellent communication skills and a genuine desire to assist. He answered all of my questions patiently and never made me feel rushed or pressured into making a decision. His friendly and approachable demeanor made the entire experience enjoyable. In addition to his technical knowledge, Johnathan's customer service skills were top-notch. He made me feel like a valued customer and genuinely cared about my satisfaction. It was evident that he takes pride in his work and goes above and beyond to ensure that every customer has a positive experience. If you're ever in need of assistance at the T-Mobile store, I highly recommend seeking out Johnathan at this location. His professionalism, knowledge, and outstanding customer service make him a true asset to the team. Thank you, Johnathan, for your exceptional service--I will definitely be returning to the T-Mobile store for all my future needs!
