-
December 2023 by Desiree Inclan
This nail shop is a joke. I came in yesterday after work. The shape was decent. However, when it came time to do design, that's when the issues began they did not offer the rhinestones I wanted. She then offered to use a different rhinestone, and I agreed and confided in her abilities. The color I wanted was a matte color. They let me know that they apply a top coat to make the color matte. This is one of the key issues that really messed up the design. The woman decided to apply the rhinestones on top of the top coat that was matte which if properly done the glue could be concealed under the rhinestones however this lady applied heavy amounts of glue which created texturing on the nail that was drastically contrasting the matte color. I would argue that the glue looked more prominent than the rhinestones themselves(as seen in photo) I wear glasses and have very poor vision. Light significantly impacts my ability to see finer details due to having bilateral cataract surgery. When I saw the nails in the light in the car, I was in disbelief. How could I have paid for this? Having been to nail salons regularly, I knew that a legitimate business would acknowledge the problem and repair at no cost. I came in after work today and explained my problem with it. The lady agreed to fix only the rhinestones that fell off (despite) the heavy glue and I had to remind her that texturing has occurred and would need to be shaved and repainted she refused and said I liked it yesterday. I also told her I'd prefer not to wait an hour due to my responsibilities to my child whom I have to pick up and would prefer a refund since the nails could not be repaired in a timely manner she refused a refund which to me isn't the issue I'll wait if I have to but it was the lack of accountability of her horrible work she then began raising her voice at me. Let me tell you never in my 30 years of life have I ever had any customer service worker scream at me. I felt very disrespected and disappointed. I am very big on principles. The principle of the matter is if the work is bad, you should either refund or re do. I asked her to call the owner and see what his opinion was of the matter. He agreed with me to her suprise that she was in the wrong and the whole nail set should be re done as he saw on FaceTime. Thank you to the owner and shame on you to the manager (his wife Ana) for screaming at a customer and choosing to look away and unacknowledge the problem. Pride will hinder your ability to learn and grow as a company.
Edit after owner response: i paid for design i got a basic redone and im seeking revenge? I was satisfied but im telling you im not? You see the picture and no comment on the horrible work? weird and disappointing? Oh and if its more than you offer why do it?
-
December 2023 by Alyssa E.
it's only been 4 months of me coming here and staff treats me like i've been coming for 15 years. They remember your name which is a plus, and really take their time on your nails. it's always super clean and they always go above and beyond. today i didn't want to come in because i saw they closed at 7 and it was 6:50. I called a few other places that closed at 7:30 and they wouldn't take me in. I felt super bad but i decided to see Passion would take me in and they did happily. She literally said "take your time, get here safe" when i was on my way as they were now 4 minutes from closing. WHO DOES THAT!? Literal angels here. Well worth the price.
-
September 2023 by Letty Pena
Great service
-
August 2023 by Dano
Love the work they did for my wife!
-
August 2023 by Cyn
They are all very nice, but I don’t think I’d return. Paid $40 for a gel pedicure, got cut 3 times, on 3 different toes, and was still asked for a tip. ?
-
June 2023 by Daniel Rudo
Love the work they did for my wife!
-
April 2023 by Maria Carranza
The staff is sweet and meet your mani and pedi needs .Services: Nail painting
-
April 2023 by jaayz G
Passion Nails is my ultimate go to, I love the staff and their work they do. The girls are very welcoming and friendly with their clients. Definitely a 5/5 for this business.Services: Manicure
-
April 2023 by Lana Garcia
I have been going to this nail salon for years and I really recommend anyone to go there and get your nails done they are professional decent prices. They’re very nice. I know the owner Ana she’s a very very good person and she does Nails really really good.Services: Nail designs
-
March 2023 by Desiree Estrada
Awesome place . Been coming here for years. Ana and Michelle are the best. Always clean, friendly environment. Nails always come out wonderfulServices: Pedicure
-
March 2023 by Shannon Meisch
I love this place! They know me by voice and face. Anna and Jenny do a fabulous job on me.Services: Manicure
-
March 2023 by D Casados
Anna is always accommodating me to help!Been going here for years!Services: Waxing
-
March 2023 by Alona A
This place has affordable prices and great staffServices: Acrylic nails
-
February 2023 by Cyndy Smetak
I have been going here for years. Never had any problems. The girls do a beautiful job on my nails.
-
January 2023 by Chris M.
It's confusing that the price on the "menu card" is different than the price they want to charge. Telling me the card is old doesn't work for me. Fix the card. Not really difficult. The work is over good but I don't like surprises when it comes to price.
