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November 2023 by Laura Freeman
Everyone is so accommodating and friendly...every service is custom fitted for me
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November 2023 by Michelle Schafer
Extremely disappointed! I scheduled a full body massage for 60 minutes. I expressed that I also was having pain in my legs and lower back. I was told I would get a full body massage and they also would target these areas. I was told my time was up, and the only area that was massaged was my lower back and the backs of my legs. When I expressed that it was supposed to be a full body massage, she told me that this is done normally if you pay for the 90 minutes. The manager told me she would talk to the staff and offered me the member rate of $115 to come back, which is what I had just paid. I rarely get a message so this was very disappointing. I will not be going to this place again.
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April 2023 by maya threading
I called massage envy with membership issues.Spoke chanice who was extremely professional well mannered and full of knowledge.Best customer service I have ever experienced.
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April 2023 by Debbie Kugelman
I always love getting my facials here... very relaxing.
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December 2022 by La Donna Prewitt
Super friendly and lady in the front was very nice even though my pass was not transferred from Lakewood.
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October 2022 by ryan parszik
Worst customer service ever! My wife that is 9 months pregnant went to get a prenatal massage that was a gift from her mother and sister for a 60 min massage. Her mother already had the gift card in the system when my wife booked the appt. Massage Envy ended up booking her a 90 min massage but she didn't know and then was charged for the extra time. She asked for the massage that was on the gift card then they shouldn't expect her to pay if they mess up and book her the wrong amount of time. The point was for a massage that was a gift not have to pay extra.
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September 2022 by Diane A.
This place is a ripoff. I bought my daughter a prenatal massage for her birthday. Massage envy could see in there system what massage was paid for when she called to schedule the massage but Savanna scheduled my daughter for a longer massage than I paid for but didn't tell my daughter. After her massage they charged her an extra $53 for something that supposed to be a gift. I will never recommend this place or go there myself.
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July 2022 by Natalia A.
DO NOT COME HERE !!!!!! I called to make an appointment and got one and I am coming from far and I get a call when Im already almost there that they cant take me in ! Horrible service ! I WILL NOT BE COMING HERE AT ALL .
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June 2022 by Jessica M.
I overheard an employee here named Abel refer to one of the female customers in a disrespectful manner to express a larger framed female.... I felt very uncomfortable being a mid framed female myself. I felt his comment was very discriminatory and honestly fat-phobic. If you are a female or any larger framed person, please do not see this male masseuse. He will judge your body and tell other people how fat you are. I will not be coming back.
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January 2022 by A Ruiz
Very clean facility, received an excellent reflexology massage. Staff friendly, courteous. Will go back again. Massage Therapist Viviana excellent.
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October 2021 by Judith Vega
Love the friendly staff and very clean facility.
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July 2021 by Nancy Devine
I referred a family member and he enjoyed his massage with Abel. Andreas is a very gracious front desk staff. He does everything he possibly can do to make his customers happy. The office manager Savanna is really helpful as well.
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July 2021 by Paul Okerlund
Left feeling loose and relaxed. The mix of massage and stretching really helped my tension spots.
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May 2021 by Nancy D.
Excellent therapists especially my therapist. Very relaxing and helps with stressed and sore muscles. I also have better flexibility. Thanks
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April 2021 by Lisa D.
I gave it a chance. I didn't post my bad experience on Yelp. Instead, I sent an email. That was three days ago. No response. I want to cancel my monthly membership. Can you help me with that?
