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December 2023 by Dan O.
I'm running out of positive adjectives to describe Integrity. I'm not someone who trusts quickly, so the fact that I trust their honesty, integrity ( yeah, I said it), work, prices, and everything else about them speaks volumes. I recently had some work done and a week or so later, I noticed something that might have been related to that repair. I called and spoke to Joe. The first thing he said was that, if it had anything to do with their repair, it was covered; no charge. He also advised me that the possibility existed that it was something else. The final verdict was that they had been given an incorrect part. The correct part cost $24 more, so that's all I had to pay; no labor, even though, I'm guessing, it probably took them 2 hours to do the work!!!See why I go here!!!!????
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November 2023 by Dan Stentz
I brought my beloved 2011 F150 Platinum with 220,000 miles to Joe. I had been told by another mechanic that it wasn’t worth repairing and to get a new engine. Joes expertise and patience took the time to really diagnose the problems and fixed my truck. It drives like NEW!!! I am beyond happy. He also looked for all the ways he could save me on parts cost and although expensive it was way less then I thought I would spend! Integrity is the right name for Joe Alio and his company!!
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October 2023 by Ham_Mario
The most friendly & accommodating auto repair shop I have been to. Sue and Joe are very honest. Kept me well informed on valve clearance results and pointing out the condition as well as recommendation for my engine
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October 2023 by john sears
Outstanding trustworthy company, owner is extremely great, an this integrity is beyond words.
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September 2023 by Kristen T.
I have never had a bad experience here! Joe, his wife, and the whole team are always so lovely and very honest. You can tell they truly care about customer service and aren't trying to make you pay for things you don't really need. Definitely recommend them if you're looking for a reliable and trustworthy place for your car needs
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September 2023 by Jeremy T.
Pros* Thorough and methodical diagnosis* Joe spends time to explain the problem and how he and his workers determined it.* Honest in the hours of labor they put into it* As of a month later, good repair of the strut, aligned to specifications* Provides accurate cost estimates* Joe tries to provide the best customer service. * He showed us the old, broken parts and let us take one home.* While doing the repair, Joe found that an additional part needed to be replaced and gave a discount off it. Cons* The woman on the telephone, presumably Suzy, said that the labor was $120/hour. That is what the sign in the store (see photo) says as well, but when Joe gave me the estimate, I noticed it was a little higher, and he told me it had been $126/hour for the past three months. It is not a big difference, and I don't doubt their integrity. I bet they just made honest mistakes when communicating, but really, how difficult is it to change a 0 on the sign to a 6?* I used the website to request on appointment, but by three business days later, they had not called me back, so I had to call them to schedule it.* I dropped off my car on the morning of the repair, as scheduled, but it was only after I got home and called Joe to ask about something else that he told me they did not have a necessary part in stock anymore, so they had to wait until the shipment arrived that afternoon before they could work on my car. Therefore, I had to leave my car there all day, instead of half a day as planned. A better business practice for a repair shop is to make sure it has all the necessary parts by the time the customer drops off the car (at the time the business owner told the customer to drop it off).* I wish they would not leave the customers' keys inside their cars after the work is finished. Pro and Con* Joe does everything, from helping prospective customers that walk through the door, to writing estimates and processing transactions of (current) customers, to overseeing the repairs. He wants to provide the best customer service to everybody.* Because Joe is so busy, he always seems so overwhelmed and overworked that they make some minor mistakes here and there. Conclusions* Overall, Integrity Automotive is a good repair shop that does its honest best to meet its customers needs and perform high quality repairs.* Joe probably needs to hire an assistant manager and service advisor, to whom he can delegate some of his responsibilities, so they can all stay at the top of their game.* I want to give this business 3.5 stars, but since I am a nice guy, I will round it up to 4. Hopefully, next time, I can give them 5 stars.
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September 2023 by Dorothy
The people at Integrity are wonderful They are very honest and very reasonable. I wish I found them sooner...
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September 2023 by Cynthia M.
Best experience at an auto shop ever had. The owner was kind and explained everything in a way I understood.
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July 2023 by Karen Bonderov
Christian owned and operated by husband Joe & Susie. I had minor car repair. Found right passenger mirror dangling from mount. My go to Local repair shop Tiger Auto closed. I was shopping for local vendor. My dealership is located in Cerritos. After several phone calls I reached Integrity and spoke with Susie. After describing my situation it was recommended an in person assessment be made. They took me in right away with Options explained thoroughly. Mazda parts were ordered. Process and intake aprox less than 5 minutes. Very friendly, knowledgeable. Handicap friendly entrance Located on La Ha Habra Blvd locally across from Washington Middle School. In between la habra Animal hospital and taco place across from Berry Bros. Integrity services many makes and model. Handicap cap friendly. SEating AVAILABLE in waiting area. Highly recommend for those looking to support local bussinesses. I recommend this business.
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July 2023 by Paper Luboff
Christian owned and operated by husband Joe & Susie. I had minor car repair. Found right passenger mirror dangling from mount. My go to Local repair shop Tiger Auto closed. I was shopping for local vendor. My dealership is located in Cerritos. After several phone calls I reached Integrity and spoke with Susie. After describing my situation it was recommended an in person assessment be made. They took me in right away with Options explained thoroughly. Mazda parts were ordered. Process and intake aprox less than 5 minutes. Very friendly, knowledgeable. Handicap friendly entrance Located on La Ha Habra Blvd locally across from Washington Middle School. In between la habra Animal hospital and taco place across from Berry Bros. Integrity services many makes and model. Handicap cap friendly. SEating AVAILABLE in waiting area. Highly recommend for those looking to support local bussinesses. I recommend this business.
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June 2023 by Laura L.
We had been putting off going to our previous mechanic on Leffingwell because it always was super unpleasant due to his rude attitude, inconvenient hours and left us with the vague feeling we were being overcharged and underfixed. Since we put it off for so long we had a laundry list of minor issues for our Dodge Durango: a check engine light, right front bulb out, needed an oil change and had some clattering in the AC. Finally, I said this is ridiculous it shouldn't be so unpleasant to get the car fixed, and I turned to Yelp to find a new mechanic, and stumbled on Integrity Automotive. Wow, the reviews are right this place is everything you could want in a mechanic. First, the customer service is amazing. The owner and his wife are polite, friendly and explain everything in a clear way. They treat you like people, and not just a number. Second, the mechanics are so knowledgeable, fast and don't do unnecessary work. They explain everything and let you make a decision. Third, the prices are competitive. Came in a second time for a different issue, and again, we had the same amazing customer service. We are so happy we finally found our mechanics for life. No more putting off car maintenance.
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June 2023 by Arnold Q.
Great local mechanic. They take the time to know their customers, you are not just a number to them.They go above and beyond when inspecting your engine.Be prepared to wait for their thorough service.Carol is a great receptionist
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June 2023 by Roshini C.
This place truly lives up to their name. The owners are very kind and will never over charge you or pretend something is wrong with you're car that isn't. My husband was out of town on a work trip when my car started making a loud squealing noise. I generally don't like taking the car in to a workshop as I feel like most workshops see a woman and overcharge her. Which is exactly what happened when I took my car in to the first workshop I went to. They stated 3 things were wrong with my car and quoted me close to $1500. A friend recommended I take my car in to Integrity for a second quote. Sure enough they checked the car out, stated there was only one thing that was broken and causing the squealing noise and also recommended I change the spark plugs. They had my car ready at the close of the business day and charged me only $500. So yes, if any of you women are in a bind, and need a trusted workshop to take you're car to and won't price gouge you just because you're a woman, this is the shop you want to go to!!!!
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May 2023 by Rochelle Maurer
The service is always good. The people are very nice. They provide clear information on what is wrong with the vehicle. I have used Integrity Auto for many years and I completely trust their work.
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March 2023 by Lynn Bliss
I always have complete confidence in Integrity's diagnosis, service, and pricing for my car. Really great people own this business, snd I've been their customer for over 10 years. I highly recommend Integrity for all your car servicing needs.
