-
December 2023 by Ram
Mrs Liz (the lady with glasess) because we did not get her ladt name , was very nice and professional .. she helped us in the morning to find the right shoes for my son she is very knowledgeable and patience with us , even she was helping another customer she took the time to helped us at both of customers thank you Liz , 5 stars for your customer service. famous footwear you need more employees like Liz..
-
December 2023 by GW Parker
At Famous Footwear, we know that sometimes the best way to express yourself is through your shoes. After all, a new pair of shoes can say a lot. They're what make you stand out. Help you go faster. Or just add a pop of color to your personality. They're just what you need to help make you... you. So whatever you're famous for, we've got the famous brands perfectly fit for you.
-
December 2023 by Jim Herr
Went to this place to return or exchange shoes. Very well stocked too bad these doors are starting to close
-
October 2023 by Chris Ab
5 stars to Liz customer service. She is very professional and helped me find the right shoes for my son. Thanks Liz for your assistance.
-
August 2023 by Joe Hernandez
Took me three days, trying on the phone, could never get through, to talk to a live person. So then, I figured, got to get to one of their stores. The closest one was in, La Harbra..where they had one lady, working..wow..what happened to Famous Footwear???
-
August 2023 by Anita Zapata
I bought a very bright colored tennis shoes and a over priced pair of Birkenstocks. But I love them .
-
August 2023 by Trish B.
Came to Famous Footwear La Habra location today, right now (8/12/23 - time on receipt: 5:03pm - time of this review: 5:07pm) I wanted to see what deals they had and noticed there was a BOGO Sale going on. They have different selections to choose from HOWEVER COMMA most of the selections are a shortage. They're quick to tell you "We can order it for you" whenever you inquire about a shoe they have displayed but barely have any sizes of the shoe. I ended up getting a pair of Nikes. Again... it ended up being a display and being the only size in this particular style. I just knew they would take something off especially since the shoe had clearly been brought back by another customer due to the box, the gentle wear of the shoe and some scuffs. I stand in line, wait to be called, get to the counter and when I mention if they can take something off due to the fact that the shoes were: a DISPLAY, HAD BEEN RETURNED BY A PREVIOUS CUSTOMER and HAD SCUFFS... I'm told "I can clean it for you and make it like new". OK!? What about the fact that it's a display and was returned??? There's no other size of the shoe otherwise I would've gotten it... Long story short... all (3) employees working (including the manager) had a DISGUSTING ATTITUDE and I was met with some CRAP STORY that they couldn't take anything off "because Nikes don't allow coupons or discounts"!?? Whhhhhaaaaat are you even talking about... the shoe is coming from your store not Nike. Then get this... when I'm given my change back I'm given all these 5's and singles like I'm about to head to the strip club or something... JUST TACKY! I ask "you don't have any other bills!?" I'm told "this is all we have" LIAR... the manager hears the conversation and gives me larger bills! Then I'm told... "there's a line" As if to rush me out... I'm thinking to myself: AND!? I'm a paying customer! I too stood in line but because I'm not going to take your crap you want to try and push me out. Then one of the (3) staff (older lady with some weird blue eyeliner) has audacity to bring the next customers items up to the counter while I'm still right there gathering my things to leave. [OVERALL] The lack of professionalism, disrespect and total disregard for a paying customer will in fact be the demise of this location! It's no wonder why the reviews are so bad... everyone can't be lying on this place! Makes me wonder and question the (2) previous reviews before this one. [IN CLOSING] SHUT THIS LOCATION DOWN!!! The plaza is better off without it!!!
-
July 2023 by Andrea C.
The customer service is very good...The older gentleman who helped me today was so helpful and very kind
-
June 2023 by eduardo leon
This place is garbage. Only old shoes and only lame sizes. If you ask for help you are simply told. If you dont see it there. We dont have it. I cant actually believe that ross next door has newer styles/shoes
-
June 2023 by Craig Nida
It's a great story they just don't have shoes for big and tall. Innocence sort of bias towards bigger feet
-
April 2023 by Tina Y.
Great customer service and they went completely out of their way to help me. I'm not sure why other reviews so low. You get what you give.
-
April 2023 by Carolyn Mathews
I would not recommend this store at all. The management is rude and does not serve the customer well. I do not know the Hispanic gentleman that works in that store but he is very rude and does not run the store as it should be run. He closes early and refuses to open the door for pick up orders. I have called the corporate office about this store. I am going somewhere is to buy my shoes from now on.
-
March 2023 by nahid Guzman
WORST STORE EVER!!! The workers are extremely rude, disrespectful, and unprofessional. nobody should shop at this store with these horrible workers.
-
February 2023 by Debbie Lyn (Freebird)
great shoes and great customer service would recommend to all and definitely will buy shoes there again.♥️
-
October 2022 by Irma Chavez
Really bad customer service experience.When asked employees (older Hispanic guy and young woman) questions about shoe sizes, they looked annoyed. They looked forced to work at this store, and not grateful. Famous footwear, you need to retrain your employees on customer service! Just a suggestion...Not coming back to this location.
