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“she is a asset and I am so glad to know her she alwa makes me feel like I am the most important person she smiles always calls me by my name.credit union is ver lucky to have her as a employee.”
“Walked in on a Monday, and opened a CD account. Celeste made my visit very chill and easy. I'm very happy I made the decision. The Interest rate is fantastic, and super close to me... A no-brainer for me, will have wife open her own next!!”
“Big shout out to Terri and Susan ! These two really are the best here at this location. I had an issue at a different branch location, and came here to explain what had happened and how i was disappointed with the false hope/miscommunication I was presented with. They both took the time to listen as well as try to find solutions to take care of me as their valued customer to do anything they can to help resolve the issue that had happened at a different location. Again, I'm so glad these two were able to start off the help I needed and escalate the matter further to get better assistance and resolve the issue for me. Happy holidays, and thank you both again !”
“I received excellent service from Kirsty Ngo on my first visit to open account with Eagle CCU. She was professional, efficient, and knowledgeable. She helped get the best rate possible for my loan and credit card. Highly recommend her service for your financial needs. Thanks!”
“I absolutely love this bank. The customer service is impeccable, my money is safe, there’s no ridiculous excessive fees like regular banks. I’ve recommended many people and they’ve all had great experiences as well. I’ll be a customer for many years to come. ?”
“Maria is AMAZING. She has been helping my entire family and myself with all our loans for years. She makes the process really fast and simple. I honestly don't know where I'd be without her guidance. We've financed several cars, debt consolidation loans and signature loans for college expenses without any issues.”
“I like this branch, the staff are always polite and friendly, I want to say a special thanks to Sandy's outstanding service, she resolved my direct deposit issue and printed checks for me in less than five minutes, Fast and Excellent Service!!”
“A HUGE SHOUTOUT TO MRS DORIS ROMERO!
My card was involved in a fraud issue and I was overcharged a significant amount. Thankfully, Mrs. Romero helped me resolve everything quickly and smoothly. Her support meant a lot and truly made my entire week. Thank you!”
“All ther banks and CUs came compare to NFCU.
They actually use common sense underwriting, the best service at the branch and their customer service reps are in the US.”
“Been a member of this bank for a couple years & i can honestly say from member services to their actual banking system i have (knock on wood) had any issues at all. Im beyond pleased with all their services.”
“Super helpful and great customer service. Solomon helped me with my auto loan and was very knowledgeable and personable. He made the process easy and answered any questions I had.”
“Came into the bank a little less than an hour before closing with my wife and toddler, and not only did we accomplish everything we went in do, but several of the bank staff went above and beyond to make our visit a positive and memorable one. Our toddler was excessively restless while we sat with a bank representative, and a gentleman from the Welcome Counter staff came by to offer us snacks and refreshments, and another bank staff next door gave our toddler toys to distract him. We greatly appreciated their patience and understanding, and feel confident that we chose the right credit union to meet our banking needs.”
“I just want to say Juana was a literal angel. I had my car and mailbox broken into and someone kept accessing my accounts. I felt overwhelmed, helpless and violated. I was literally at the brink of tears walking into the bank. I was already dealing with a loss in the family so this fraudulent activity was more than I was able to bare at the time. I went to the Garden Grove location and although the teller was nice she didn’t really help me in any way. Juana took her time, listened and gave me the number to the identity protection department. I really believe God makes no mistakes and sent me an angel in my time of need. She was so professional and empathetic . She started an account for me but it was more like a therapy session and she was my therapist. She listened,shared stories of her pup and even got my dog some dog treats from the back. There really are NO words to express how grateful I am. It is just an example of no matter the job or position, a person of God is always doing Gods work. So grateful and thankful. Thank you Juana (from me and Chewbacca) for being my angel when I was about to break.”
“After expressing my disappointment in how a situation was handled at Partners, I was contacted and asked for information so they could make things right. I gave them my story and information and they went above and beyond to one hundred percent rectify the situation and restore my faith not only in them, but also a bit in the world. Their manager Jonathan was respectful and understanding. He looked at the situation as a learning opportunity and there were truly nothing but good feelings throughout the process. And just to be clear regarding my original post, at no time did I ever receive anything but genuinely friendly service. It was just the process that failed us all and hopefully this experience will teach us all something we can take forward. Thank you Jonathan and thank you Partners for still being a wonderful banking experience. I look forward to my next opportunity to bank in person.”
“The staff is very kind and helpful. I love they were honest that the wait might take a while but it was only 30min and I expected it to be much longer cause they helped like a good 8 people ahead of me! I got the kindest most informational employee, Alejandra set my account so fast and she was so kind enough to help me apply to a credit line which I got approved thankfully. I never felt like I was asking to much questions and all my questions were answered and she even shared tips and advice for me since I just recently became a military wife. I feel so much support from her and if I have any more questions or worries about my account. I know I have a reliable, knowledgeable, and kind person here at this location! I will HIGHLY recommend Alejandra to anyone reading this review! I won’t be going to any other near by location but this one, thank you for the staff’s amazing customer service!”
“Love having Arrowhead Credit Union so close to home with this new location since I've been with them since 2010. Staff is very helpful and friendly as I expected with ACU. The office is a tiny bit tricky to find since it's at the rear corner of a large building. Hopefully this location will grow and move to the front of the building.”
“Westcom credit Unions are very professional, fast, fun and friendly credit Union which was a much different opinion than I had when I originally learned about them. I thought they were only there for the rich but they're not. I'm poor and they treat me just like I'm one of their customers that have lots of money”
“I have banked here for years and the service is always exceptional. The associates are courteous and very pleasant. Christopher, Janet and Mirna have all assisted me quickly and professionally with all my transactions. I'll continue doing business here especially since they have excellent customer service!”
“I initally had my car loan with this bank and recently got a personal loan. I now have a checking and savings account. Every interaction with this bank has been more than positive. They're always so nice and helpful. I'm so happy with this bank.”
“Jennifer was so kind and attentive to me. She made the process of becoming a member and getting my new checking and savings account easy and painless. Also Paul remembered me by name. A very positive experience. I recommend them ? percent.”
“Erick and the rest of the Southland Credit Union staff continue to be terrifically helpful in setting me up with the accounts I need and resolving all my concerns.”
“I was experiencing some fraudulent activity on my debit card and came into this branch for some help. Everyone was super friendly but I want to thank Michelle specifically! She was able to get everything all figured out for me and I appreciate it so much!”
“Carina in Florida helped my family get the car loan we needed! This was the best experience I have ever had applying for a loan. No sitting a playing games with dealerships. No sales tactics or hidden print. Amazing customer service all the way around. The Shuleshko's thank you!”
“I've been with American credit Union for close to 20 years now. Alma, Patrick and Omar are great people. I never had issues with anybody in office and are of course very professional. I understand rules and regulations to bank policies what's your frustrating but overall the credit union seems to be working really great for me.”
“I had the most wonderful experience here. I was very nervous to open a bank account as i know some banks take advantage of teenagers and their lack of experience. However, this bank is fully transparent and honest with all it's clients. I was helped by Norma at this location and I can't even begin to express my gratitude. She was so kind and patient with me. This was my very first bank account so naturally i had lots of questions. She answered every single one of them and explained everything to me. I truly felt like she cared and saw me as more than just a client. Truly amazing customer service and I will most certainly be referring friends and family!!!!”
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“I have been a Wescom member since before the changes their name to Wescom. Had other accounts elsewhere before but this CU is the best. Closed all other accounts and this is it for many many years. Thank you Wescom.”