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January 2024 by Cynthia Tovar
Do not go here go somewhere else. I got new tires here and these people stole my new lock nut set and replaced it with a old used one. Pathetic
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November 2023 by Wing Yip
Bad management waited for 5 hours still waiting for a set of tire now almost 6 hour now still waiting for it !!!!!!
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June 2023 by Servant monk
Went in Friday at 5:30pm. Was told that appointments could be made 7 days in advance or come in at 9:30am Saturday, stand in line and get the tires changed in 2-3 hours (Fri-Sun are their busiest days). I had already ordered my tires online and knew they were in stock. I got in line at 9:00am chatted with people in line, at 9:30am I dropped off my keys and was given an estimate of 2-3 hours. 3 hours later my car was done. Customer service was excellent, apologies for it taking so long and updates even without asking. These guys are doing their best. Costco has amazing prices, great warranty, tire rotations and more. If they sucked at their jobs we wouldn't be willing to spend 3 hours waiting(besides what other tire center has food samples, a food court, the ability to shop and accomplish so much in one place)?
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June 2023 by Guns n' Smoke
Great price for tires but a hassle to get them installed. Online appointments are impossible to get. The solution is arriving at the store before opening to get a walk in spot. The staff are sort of mixed. The guy who did my paperwork was professional but the install guys were not the best. They seem irritated if you have a question. Next purchase will be back at Discount Tire or Big O. Always friendly and no ridiculous arriving before opening to get in.
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October 2022 by Isaac Marroquin
I've been wating for 5 hour to get my tire changed. The took my car in an hour and a half ago and they still haven't changed it. I'm looking at it right now and all they've done is take the tire off. It doesn't take that long to change a tire guys. Unacceptable and unprofessional. The only reason why I came here was because I still had warranty on the tires. I'm NEVER coming back to get my tires done here.
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October 2022 by mmm mmm
1. They lost my wheel lock nut key.2. They told me to wait two hours for a tire change, and I waited, and when it was almost three hours, they started changing.They are not professional.
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July 2022 by Andrés
Employees are great and very helpful
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April 2022 by Randolph F.
Purchased 4 tires less than a year ago. Had repair coverage. Hit one tire on the curb. Called Costco to repair or replace. Told the first appointment was a full week away. Drive an SUV with a temporary spare. Couldn't wait a week. Costco told me if I wanted to come in as a walk-in it would be about 4 hours. However, if I came in at 9:45 AM and waited until they opened at 10:00 it might only be an hour. Showed up at 9:40. By the time I was able to get to the tire counter it was 10:10 with 3 people in front of me. When I got to the counter told it would take 4 hours. Said fine, but would it be better to leave the tire and go get lunch? Answer: yes. Made it clear I needed the tire installed (handicapped). Told: fine. Three and a half hours later they called to say my tire was ready. Reminded him I needed it installed. He stated I'd have to wait at least 4 more hours. Probably not until end of day because everyone that came after must be taken first. Asked for Supervisor (him). Asked for Manager. Manager (very rude) told me the same. That I could wait 4 more hours or wait more than a week for an appointment. Under the circumstances I'll have to pay someone else to install the tire. Good things about buying Costco tires, after that good luck.
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December 2021 by Melinda H.
Made an appointment to fix a nail in the tire.for next day. When I checked in for my appointment following day, I was told my wait time is 60 to 90 minutes. But, they took 2 hours to fix A SINGLE NAIL in the tire. Even with the appointment. Not worth it.
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November 2021 by Jerry Y.
Good communication. Best price and warranty, obviously because it's Costco. Been here for 3 of my cars, never had issues
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October 2021 by Joe Lee
Waiting 30min to check in2hr change tiresWaiting 30min to check out..3hr to change tires
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October 2021 by Jana Hinrichs
The team at Costco tire center is awesome
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September 2021 by Edris Lambert
Derek was super helpful!
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June 2021 by Billy Cao
Had a good experience here. Brought my Tesla Model S here to get 4 tires replaced, which I already bought online. Appointment took about 2 hours (all the bays were taken as I drove in) but that's what I already expected and was told. They also called and said my lug nuts were swollen and had to be replaced for $30. Wasn't around to check but can't imagine they'd lie about that.All in all a par experience. Other than the fact that it seemed understaffed and every employee looked like their souls were about to expire on a Friday evening, had no problems. :)
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May 2021 by jin kim
Always kind staffs. If your tire pressure is too low to use outside air, then ask the staff.