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November 2023 by first last
It was fast .Clean car no extra chat.On the road after showing id and signing. Kevin was super efficient.Ill be back.Enterprise requires cracking a smile when you'd rather not.Budget is just right!
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June 2023 by Tider Blanco
Good Service, No Complaints here, fast, easy.
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March 2023 by Linda Martinez
Horrible service they took a deposit and still have not returned it to the card had to call corporate. Didn’t get the car we reserved. Checked the car out with only 1/4 of a tank of gas in it, filty, but we were in a hurry and did not have time to go elsewhere. The representative was very rude and even when we returned the car the car back with more gas than we got it. Was still rude instead of being polite and thankful. He sure lost our business.
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October 2022 by Michael Giavelli
Prepaid online, but was unable to rent since the card wouldn't swipe due to mag strip damage DESPITE ALREADY HAVING MY INFORMATION, nor could they enter it manually. Wouldn't have bothered if this requirement was more clearly listed earlier in the rental process. Upleasant smell in lobby despite face mask. Very visually unappealing interior and exterior, poorly maintained.
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May 2022 by norelle chng
Impressive service - staff Numbish serve me. He's the fastest car rental service counter staff i have ever met. He is fast, he can answer call and serve returning staff at the same time within 5 mins. He also know the cars he have very well. This is the first time i use Budget, will sure use them again.
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March 2022 by manuel macias
Rented a mid size for a seek and was upgraded free when there were none available on pickup!! Totally cool. The drive into Tucson from OC California was soooooo smooth and comfy.
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August 2021 by Laura Presant
I usually use Enterprise but when I price shopped, Budget was cheaper so my friend and I decided to give it a try. We rented the car because we were driving to Laughlin and didn't want to put miles on our cars. The La Habra location is old and grungy looking but we overlooked that. Then we didn't get the car we had asked for which we were pcretty okay with. But when we went to check out the car with the guy that was helping us, it hadn't been cleaned. He stated that it wasn't clean because it had not been back for 24 hours. First of all, there was time to wash and clean before we arrived. Then we had to go back home and get my friends CDL because she forgot it. That gave him another 30 minutes. We were very unhappy with the service. Enterprise is worth the extra money. They are on spot and professional. Budget was a dump and then the dirty car on top of that means we will be sure to never use Budget again. I want some kind of a refund and I don't mean $10.00. I will be putting a review on Yelp and also contacting the corporate office.
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July 2021 by Daniel Quiros
Awesome service
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February 2021 by Pedro Gonzalez
Very friendly staff
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January 2021 by Paul Tapia
Numbish was awesome......quick easy and simple to rent a car.
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January 2020 by Rhonda B.
January 19 2020. Open needed to rent a car decided to go to this location off of Beach Boulevard and Lambert Open needed to rent a car decided to go to this location off of Beach Boulevard and Lambert. Excellent customer service was received everyone was very nice and polite and helpful they asked what type of car he with would you like even though we booked ahead of time on a reservation we got to choose from what they had an a lot they didn't have a lot but enough to choose from also they offer big rental trucks that's even better than U-Haul rental. I definitely recommend this place. Not sure why they only had a few stars I'm happy to say they should've have five stars that excellent customer service went the extra mile to make sure we were taken care of
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November 2019 by Andreaka R.
If you go to buy a car here note that they say it's a free test drive however they neglect to tell you there's a $156 dollar charge to your card. I went to look at a potential vehicle to purchase and opened the car door to look inside the car while paper work was being finished. I went back inside the store and said I don't need to test drive the vehicle but because I opened the car door I was charged the $156 even though I decided not to drive the car. The money was said to be refunded back to me and would take 48 hrs. The person behind the desk failed to mention the charge would be made for simply opening the door. He was not apologetic for the complete inconvenience and had poor customer service skills, and lacks basic communication abilities to properly assist clients. I most likely wouldn't consider doing business there again.
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September 2019 by David Castaneda
Highly recommend.. Good people always take care of me and my needs for a car... Service with a smile
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August 2019 by Valerie Brooks
The guy who checked is out was pleasant and very accommodating. Good experience
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July 2019 by Anel L.
Hate this Budget....I came here twice for information and this Paisa acts like he owns the place using his sarcastic "My" and "Me" Customer service sucks. Dont bother to go here I highly advice you to go to Santa Fe Springs office...nice people, bigger rental selection.