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January 2024 by John John
-stars if possible. wast sure of closing my account today lack of customer service and care now I know Im making the right choice to leave
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January 2024 by Josh Schefres
Horrible bank froze my account froze my pay check now I have no money for gas food or anything for me and my kids
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November 2023 by Sam x
This bank bought my bank(Bank of the West) they completely mismanaged the transition, I've lost hundreds of dollars due to their mismanagement and these clowns don't even have a 24 hour line to call and they have blocked my cards multiple times while I am abroad for with no explanation or for a "suspicious" charge of $1.69 for a ride on the subway, which I take everyday, so suspicious. My paychecks have been 7-9 days late ever since the transition. I highly recommend not opening an account here. If you have similar complaints file a complaint with the Better Business Bureau(BBB).
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July 2023 by Salvador Valdez
I am in my 40's and i have been thru several banks in my life time. Never, and I do mean never in my life have I ever delt with a more inept, most untrustworthy group of people. They call themselves a bank but den of thieves is a better name for them. I have never been robbed from so many directions at one time before and the worst part is there is nothing I can do about it and they know it. And they know that I know that they know it and they don't care. Put aside their ridiculas fees, Money would literally just disappear from my account. And when I would ask them about it they would dismiss me as if it was not there problem. They said they irs asked for it so they just gave it to them. Here's the thing I called the irs to figure out what was going on and the person at the irs said NO, it was not us. She told me u was in good standing with the irs and no holds or leans were put on my account at all. The IRS told me to ask the bank for a letter from the IRS stating that they were requesting my money the bank could not produce such letter said they lost it and that was that nothing I could do Ben claimed IRS took it IRS said they didn't and we're talking a little over $1,000 that's not pocket change to me but it's not enough to hire a lawyer to try to get it back and they know it I hate that bank
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July 2023 by Jake
Man I should have looked at the reviews before opening my accounts can’t believe these guys are in business still they treat there customers like garbage branch manager has no control over employees and is very rude and never wants to help solve your problems closed my account and went elsewhere
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June 2023 by Naresh
Horrible customer service tellers along with branch manager are all very rude and won’t admit wrong doing and won’t honor there mistakes I was and fair and give them multiple chances to fix the problem they never did all lies I recommend going elsewhere for all your banking needs they should be ashamed of themselves if I could give no stars I definitely would because they don’t even deserve a star
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October 2022 by Y M
Had a pleasant experience with Adriana. She pays attention to details. She is friendly and attentive making in-branch banking experience pleasant.
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July 2022 by Margaret Montelongo
Our new branch manager is an example of the kind of service we were used to. Thank you as well to Ms. Suko who is still with us. Looking forward to coming in to the branch again. Our new manager understands old fashioned customer service.
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March 2022 by Bermcannon
Seriously the upper management are completely incompetent at this branch. They hold checks, carry no coins and lock the doors and only allow 1-2 people in. The funny thing is this kind of clown show has been going on for months. Go to bank of the west brea!
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February 2022 by Glenn and Yeon
Had a pleasant experience with Adriana. She pays attention to details. She is friendly and attentive making in-branch banking experience pleasant.
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November 2020 by Kevin M
Great and fast service
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January 2019 by r demelo
This has to be the worst bank in California every single time I go there it takes for Ever!!! everybody standing around and nobody helps the customers. Or their computers are down every other week
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January 2019 by Pat Gomez
Bank does not open at 9am... Manager was in his car at 9am, then they needed to get things ready before letting people In... finally opened at 910am.
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January 2019 by Adriana Sosa
Lovely people and very helpful!!!
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September 2018 by Daniel Garcia
Zero stars! Kanzii is rude and in helpful
