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August 2024 by Ricky Guillen
The workers there seem like they don't want to help and they looked mad when they have too work
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July 2024 by Nisa Zhang
Don’t do international. I wish there is something that says that so I don’t waste my time coming here.
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July 2024 by Alex Hovian
This place has the rudest staff I've ever seen to work in any UPS store in the area. Everyone is so miserable all the time, I try to avoid this place as much as possible. If you don't like to work somewhere move on and don't ruin everybody else's day with your attitude.
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July 2024 by Edwin Kh
Magi You’re the best ??????????
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May 2024 by Karthik Subramanian
I recently needed urgent package delivery but was out of the country. Andrew at the [Store Location] UPS Store was incredibly helpful and found a solution despite restrictions. He went above and beyond to ensure I received the package on time, preventing potential job loss. Thanks to Andrew's exceptional service!
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May 2024 by Crank Fastle
Good location. Staff is professional and consistent
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May 2024 by A R
I like it here but the skinny guy I don't his name-- he is such a gossiped towards his co workers and also he hates people buying or return from Amazon. What's is wrong with him. ??
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March 2024 by rosella cusi (RC CUSI)
Fantastic service.
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January 2024 by russell benson
Service
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November 2023 by Robyn Lee
Customer service is real bad.
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October 2023 by Michael Proctor
Do not ship through this store. Very unprofessional. Framed glass picture was sent to San Francisco. They wrapped it and boxed it. I added insurance. Arrived broken. I filed claim. Waited over two weeks to return emails. Would not pay anything. DON'T USE THIS SCAM OF A STORE EVER. You will lose.
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October 2023 by Desiree Francis
Justin is disgusting! He is unprofessional and abusive. He treats elders with disrespect. I watched him encourage another customer to join him in bullying a senior citizen. He found pleasure in teaming up with a customer ro taunt another woman.He needs communication and humanity training. 0 stars, repulsive behavior.
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October 2023 by Mary Anderson
Good service-knowledgeable
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August 2023 by Barbara Novinger
Long line
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August 2023 by Exclusive Group LLC
We are writing to express my deep disappointment and concern regarding a recent incident that occurred at one of your UPS stores. On [date], my [family member/friend] and I visited the UPS store located at [store address], where we encountered a highly unprofessional and distressing situation involving your employees.Upon entering the store, we approached the counter to inquire about packaging materials. We were met with hostile behavior from one of your employees, who aggressively snatched the tape from my hand without any explanation or courtesy. Her aggressive demeanor and the profanity-laced verbal attack that followed were completely uncalled for and left us feeling shocked and humiliated.As if that were not enough, we proceeded to inform the employee that we intended to return an Amazon product and were advised that the original packaging was sufficient. However, when we explained that the item arrived in its original packaging and all we needed to do was add a label, she responded with further aggression and began screaming and harassing us. It is worth noting that the other employees present at the time not only failed to intervene but actually encouraged and enabled her inappropriate behavior.Regrettably, we did not manage to obtain the name of the employee in question. However, she was easily identifiable due to her distinctive hair color, which ranged from blue to purple. I believe that such behavior from an employee is disgraceful and entirely unacceptable, regardless of any personal circumstances or frustrations they may be experiencing.As a loyal customer of UPS, I have always appreciated the quality of service and professionalism that your company strives to deliver. However, this incident has left me deeply disillusioned and concerned about the level of employee training and oversight within your organization.I kindly request that you take immediate action to address this matter. I expect a thorough investigation into the incident, appropriate disciplinary measures to be taken against the employee involved, and a reassessment of your training protocols to ensure incidents like this do not occur again in the future.Furthermore, I would appreciate a written response from your Customer Service Department within reasonable timeframe, e.g., acknowledging this complaint and outlining the steps you plan to take to address the issue. I trust that you will handle this matter with the seriousness it deserves and take the necessary actions to restore my faith in UPS as a responsible and customer-oriented company.Thank you for your attention to this matter. I hope for a swift resolution and a commitment to upholding the high standards of professionalism that I have come to expect from UPS
