American Softub Co. is a small, family-owned business known for its high-quality products and excellent customer service. Customers have been loyal since 1998, often choosing to upgrade or purchase additional softubs because of their positive experiences. The company’s team, especially local representative Madison, is praised for being helpful, knowledgeable, and dedicated. Customers appreciate the personal touch, with Madison and others making clients feel like part of the family. The company’s support extends beyond sales; they handle repairs promptly and professionally, providing updates throughout the process. Despite some challenges with parts or limited service agents in certain areas, the staff’s kindness and willingness to help shine through. Customers have recommended American Softub Co. to friends, praising their seamless service and quality products. While small and family-run, the company works hard to meet customer needs, even offering helpful advice through online resources like YouTube. Overall, American Softub Co. is recognized for reliable, friendly service and durable hot tubs that customers enjoy for many years. Their small team’s dedication and personalized approach make them a trusted choice for anyone seeking a softub or related service.
I had a wonderful experience with Softubs. The people are kind and helpful. The tub is beautiful. I love getting in it. I would recommend Softubs to everyone.
May 2024
Love American Softub! Especially love service provided by Madison locally. We have a softub that was coming to end of warranty period when the heater malfuctioned and burned a hole in the tub. The company replaced the tub! Madison was really helpful and knowledgeable and persistent in getting this done for us.
April 2023
Madison offered amazing customer service. The repair was prompt and professional. I was notified along the journey to let me know when they received the unit, what the problem was, when to expect delivery, when it was shipped and a followup to be sure everything worked once it got back home. I highly recommend American... read full comment
