-
November 2023 by NomadShabs
Quick, friendly service. Garry helped me open up a business checking account in less than 30 minutes.
-
December 2022 by Mary E Beltran Lamel
Very nice and helpful.
-
February 2022 by jack tossman
we love this branch! even tho we are not local we still consider them "our branch". wish all chase branches were this great!
-
October 2021 by J D
Carlos Lopez at the Chase Bank in La Canada Flintridge is the most rudest person. He is a liar and won’t even help his own business customer to release a hold when the other bank already released a hold. he said its his discretion and he won’t do it. I signed the check with my signature and didn’t put the business name. they cleared other checks that I signed but not this one. It is actually personal because I questioned him if he called wells fargo to get the hold off and he didnt like that.
-
October 2021 by Brendan L.
I have never dealt with more useless employees of a business in my life. It is mind-blowing that their credit card department actually has employment, despite not being able to actually do their job. I should have known when Ramos was significantly late to my initial consultation to not do business with them. Instead I gave them the benefit of the doubt and wasted two months.
-
February 2021 by Taline G.
I had the most disturbing experience banking at this branch. Albert the manager invaded my privacy by actually speaking Spanish with his teller that was helping me. They were talking about my account because he pointed at the screen and then she told me what he said in order to move forward. Which was basically that she is not able to help me with my request! It was interesting because I was standing there waiting for them to stop speaking Spanish and I actually thought that wow how crazy he's Asian and he speaks fluent. When I called to complain about how violated I felt he started screaming at me that he's actually from Asian descent???? So you're telling me Albert.... DONDE ESTA is Chinese or what? My teller was Spanish and she seemed to understand you perfectly! As a matter a fact if it was English I would have no problem explaining what the conversation was. Unfortunately when I spoke to Albert over the phone he was accusing me of making this entire thing up. He said "how could i speak Spanish if I'm from Asian descent"Basically saying that I hear things now. I'm actually scared how aggressive Albert was on the phone and how quick he was to defend him not speaking Spanish that I'm scared for my safety at this point since my name address and all my info is accessible to him. I cannot believe chase hires such disgusting employees but I will not be banking with chase any further and Ill be sure to take this further to ensure my safety.
-
February 2021 by Jane A.
Elitist and very snobbish atmosphere. It made me uncomfortable banking at this location, I went there for one purpose. The brief transaction took a few short minutes but the environment made me feel uncomfortable. I had a feeling they were sizing me up and discriminating against me based on my appearance. It might have also been the other clients looking me up and down as if I didn't belong there. I felt like they serve an exclusive type of clientele. I've banked at Chase branches all over Los Angeles and I will avoid this particular branch in the future.
-
July 2020 by Sharon H.
I have been a customer since this was Home Savings, then Washington Mutual, and ultimately, Chase. I have been disappointed for sometime, but hoped they would get it together. I took most of my funds to City National, thinking if Chase improved, I would split my money between the two. The attitude of management and those sitting at the lobby desks is dismissive and condescending. For approximately fifteen years, my Mercury insurance payment has been automatically deducted from the same account. On July 2, I noticed the payment was not showing when I checked my account online. I went to the bank in person, and the teller told me to "give it a couple of days, it would probably post." It ALWAYS posts on the same day of the month, so I knew something was wrong. After a week of it not posting, Mercury received notice from Chase that they could not locate such an account! Mercury and my agent verified with me the routing and account numbers I had used for the last fifteen years. So, I went back to Chase. The manager brushed me off to the rudest person I have ever encountered in a place of business. And that manager continued to just walk around, so he wasn't working with someone else or on a call. That person totally blamed Mercury, and refused to listen to the details of the efforts Mercury and I were making. In the end, after two weeks, the payment went through...but no explanation from Chase how up until that payment on the 2nd of July, the same account was debited every single month with no problem. I sent a private message to the social media team on Twitter for Chase. They were apologetic, and said they had notified the manager of the branch, and to expect to hear from him. Almost two weeks have passed...not one word. I guess if you don't anticipate ever needing assistance, you can bank there...but be aware that if you find yourself in a situation where you need help, you might be out of luck.
-
May 2020 by Craig Baker
Tile mosaic mural of Descanso Gardens in the lobby is by Millard Sheets.
-
April 2020 by Flintridge Montessori School
Easy parking, super courtious and friendly staff, never ridiculously long lines.
-
August 2019 by Cecile A.
Both the manager and Mrs. Garcia were diligent and service-oriented. A pleasant experience.
-
July 2019 by Kelly S.
Deposited a check in the ATM outside and they put a hold on it for 10 days, which is not normal for my account. Attempted to cancel the deposit but it wouldn't let me. Completed the deposit in the ATM and went inside. Spoke to Natalie about it and she said she would follow up with me the next day and she did. Check had not cleared yet that day so she followed up again the next day. Check was cleared after 2 day with Natalie following up with me each day as she said she would. Extremely happy with Natalie and her customer service. Thanks!
-
October 2018 by alex chandra
Easy parking on street for atm deposit
-
July 2018 by Madison L.
The people working at Chase Bank are very friendly. I really like the online banking and teller services. Though it is a big bank, this branch has a nice small bank feel. They actually remember my name when greeting me.
-
January 2018 by Brian C.
Wanted to change banks, but needed one with a branch close to home and work. Decided to check out Chase and though it's too early to talk about the overall service, I can say that the woman who set me up with my accounts was so fantastic. Nina Babayan not only helped me out and answered my questions, but she is so fun and super nice. I don't like going into bank branches to make deposits or withdrawals, but I will do that more often to be able to say hi to Nina. She's freakin' Awesome.