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July 2024 by Tawny
I had an issue with the hotel at Chicken Ranch Casino Resort, but the staff quickly resolved it, and I will be back. I do recommend that some of the staff receive additional training in customer service, but I understand everyone is doing their best. Thank you, Chicken Ranch.
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July 2024 by Fam Azad
Horrible place no room to walk around. I don't know how they allowed this place to open very unsafe incase of a fire. Waste of time people standing in lines for over hour to cash tickets. No Kiosks to cash tickets bar is a joke. Over all very disappointed that they spent all this money on this place to look like trash. What is wrong with people giving this place a 5 star or you blind or don't care about your safety or happiness this place sucks
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July 2024 by Shunda
It is a very nice and clean facility! The employees that I interacting with were kind and friendly..Except for the lady cleaning the bathroom she was pretty rude.
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July 2024 by Tanja Underwood
Love that it's not dark inside and that it has a Wahlburgers! Now let's talk about why I most likely won't be coming back. Most ATMs are broken in the whole joint. Not very disability friendly inside and minimal accessible parking. Womens bathrooms has no paper towels or toilet paper. Take note of how Sky River Casino handles their bathrooms and you'd be making people happier just on this! Escalators do not work. Been here for over two hours and that's how long it took to use an ATM, use a bathroom and try to find a working slot machine. Thats right, there was an unacceptable amount of slot machines not working. Left not even playing after two hours. I'm sure there were some people who worked hard for this opening, but I won't be coming back except for Wahlburgers of course!! This was definitely not a successful first week.oh and forget your change at the non working ATMs. Go stand in a long line at the cashier. Thisbplace was not managed well and definitely not planned out very well. I'm more than happy to provide this casino some accessibility education!
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July 2024 by Cris
Seems like they opened too early because understaffed, AC not working well and wahlburgers takes forever. Needs PLENTY improvement overall! Casino is nice
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July 2024 by Darth Tiki33
Great space. Brand new and shiny. They were working out kinks with the restaurants but we sat at the bar too at 209 and the bartending staff were great. They NEVER stopped working the entire time we were there. Good prices and the beers weren’t overpriced. The gaming floor is small and the chairs are soft and large but with people sitting in them made for small isles.
*Bonus is the no smoking policy. I used to smoke and love to still smoke while gambling, but with this policy in place I stay smoke free.
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July 2024 by Tamara Louis
Its coo I like it but honestly I like the old one better I think they should keep both of them open
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July 2024 by Chato 209
Everything about the new casino sucks, there’s not enough room to walk through, the horrible payout on the machines, They have few ticket machines which creates long endless lines to redeem your ticket. Don’t get me started how long they take to give you a tax reform when you hit the jackpot, they first give you the money but, they take a long time to give that form., This used to be my favorite casino but, over the years it’s been getting worse and worse from my personnel experience
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July 2024 by Alfonso Solis
Horrible food service ,2 hours to get a burger and the machines won't pay over $40 on a $3 bet..I won't be back ever...
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July 2024 by Donna Barajas
Stunning casino. Some kinks to be worked out. Smoking area not covered, super hot at 10 am, it's Also at the complete opposite end to the bar. I have bad legs so everything is a long walk. Wonderful lady greeted us when we went in , felt like a valued guest. Will definitely go back.
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July 2024 by Jan Critton
Machines are down! Lines to cash out tickets are super long. Half the ticket/ATM machines are down. The main restaurant is out of most items. You can’t earn the points needed to get the gift or use your free play? Save your gas and time. We drove two hours for this major disappointment. At least they can’t take our money anymore. Machines are super tight for a new casino. We are heart broken, frustrated and angry.
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July 2024 by 831
Very disappointed my first time there and last. I was playing a slot machine and the screen got an error ,I had 79 dollars left in there so I try getting help and It took them 40 minutes for them to help me .. the guy that went to help me couldn't fix the machine so he left and said I'll be back and he never came back to help . Then 10 minutes later another employee was passing by and I ask for her help and she just lean on the screen and it got fix .. also like one tenth of the machines were not working that nighht
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July 2024 by Melissa
The new casino is very nice. Friendly staff good food and enjoyed the atmosphere.
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July 2024 by Max Terronez
The casino was an ADA nightmare. The bulky chairs and narrow paths throughout the casino left barely enough room to navigate a wheelchair from one side to another. The chairs were incredibly heavy to move to access the machines. If you could manage playing an end machine, you were limited to accessing any others due to the chairs closing off the path to other machines. I've been in many other casinos with my 97 year old mother, but I have never felt so restricted in wheeling her throughout the casino. One positive is the family bathrooms.
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July 2024 by annette ratliff
Fun place to enjoy and relax plus the food is amazing ? ?
