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November 2023 by Mike Baker
TMobile has no business being out here. I moved from Sacramento and had no issues with TMobile at all, moved out to the Jackson area and have no service at all. So when they opened this store I went in and asked why they are not able to provide the service I'm paying for out here. I was told by your sales person I should go with another provider. You have no service anywhere out here, you're just here to rip people off, not cool.
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September 2023 by jimmy arevalo
Great customer service. Our sales Rep Jake was very thorough and had great desclation skills exhibited through patient communication and listening. I recommend this T-Mobile to every and all.
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September 2023 by James Lorch
Service representative was very knowledgeable and helpful in helping me setup my phone watch.
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September 2023 by Justin Henderson
I had an excellent experience here. The staff where extremely knowledgeable and helped me with my service issues.
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August 2023 by Curt Campbell
In January of 2023 I came into the Jackson T Mobile to change my cell service from AT&T to T Mobile. Ash helped me change two lines over. He was very helpful throughout the process. With the change over, I was given two rebates. At first the rebates were denied, but with Ash’s help and a couple of weeks and several phone calls, the rebates came through. I just wanted to thank Ash and the staff at Jackson T Mobile for all their help.
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July 2023 by kixx ars
Came here for the first time today , and was trying to get my tablet operational because T-Mobile decided to kill off my SIM card and failed to send me a new one before doing so , I miss sprint , but I spoke with a girl here who was clueless and rude she refused to help me because I didn’t give her my ID . I’m not going to hand over my ID to stranger . And I don’t see anyone trying to gain access to my account to fix things for me . So I walked out and will never step foot in there again . I ended up calling customer service and they will be sending me out a new sim . It was really that easy and that lady didn’t have to be a j*** . I have a right to keep my info private and not hand it over to a stranger
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April 2023 by Olyver Thew
I won’t lie and say I’ve loved having T-Mobile, it has actually been a headache. HOWEVER, Ashley at the Jackson location worked so hard to help get my bill figured out, get me setup for when I’m ready to change phone, and fix some issues with my account. 15/10 stellar services I really appreciated her diligence!
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April 2023 by Trevor Grigson
I had a great experience with Jake and Ash at T-Mobile. They were both knowledgeable and extremely helpful. My main time was spent with Jake, and Ash made sure I was taken care of. Jake was patient with me when I didn’t have all my ducks in a row and was having issues with my old provider with releasing one of my lines. Jake informed me on all the promotions they were running and even has clued me in periodically on some of the benefits and discounts that I receive with other merchants. I highly recommend them and T-mobile, I get complete service throughout town (Jackson/Martell/Sutter Hill, Sutter Creek) without any “dead zones”
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April 2023 by Kathrine Camper
Very friendly employees and they helped me with everything I needed. Highly satisfied with my low plan rate and the great cell service I have with T-mobile.
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April 2023 by David Skillestad
Didn't solve my problem
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March 2023 by Brandon St. Clair
Disappointed. Called ahead to make sure they had the phone I wanted in stock. I was told that it was, so I drove a half hour to go get it, only to be told that it was an online/special order phone only. Could have saved my time if I'd been told the correct information in the first place.
