-
December 2023 by Victor Saldivar
Great Response from Dispatch and Driver Estevez. Always punctual and get the job done.
-
December 2023 by Lizbeth LOYA CANO
Scheduled delivery for a specific date and time window, so I took off of work. Then I had to be the one to call them to see where my package was. I should have gotten a call letting me know their truck broke down (why do trucks *always* break down?) so I can go on with my day. Now I'm waiting for a call back to schedule another delivery and take another day off of work ... with the hopes that they will actually deliver this time.Update - 12/12/2023: They delivered my item the next day. Delivery driver was very courteous and helped me place the item in the exact spot I wanted (very heavy item, so I'm grateful). I'm happy.
-
December 2023 by Viktor Koshevaliski
They didnt show 2 times on aranged pickups... after picking up it took 7 insted 5 days to come to destination, and week after still didnt deliver to 'final mile' i.e. the client!!! One week waiting for the driver to see if he would like to deliver from the last point to the client house!?... arranged by type, size, weight ...and paid upfront!
-
November 2023 by Brittany Kinney
Terrible company. They don't show up in their windows previous times. They were a day late for this one...and on top of that when I went to change the address to a address literally across the street they wanted to charge $60 and it wasn't even on the truck yet! Their customer service team is absolutely absurd.
-
October 2023 by Daddy Killer
Very crowded yard. Docks are usually taken with trailers. Forklift guys, see you, but never ask if you need to be unloaded. Dock is cluttered with broken pallets and lots of nails, screws and debris on the floor of the dock. Just a flat tire waiting to happen!
-
September 2023 by Dan W.
Edit: Response to owner update on 9/7. If that was not your protocol then why did your dispatch or clerk or whoever call us to confirm delivery tell us so? The fact that you'd sugarcoat calling me a liar by saying "some details don't add up" shows that in fact, the lack of care & messed up protocols come right from you. My shipper already credited me within a day because they care about my business. Your response comes two weeks later. I could care less what they do with you to get their credit at this point. No, I will not provide my tracking, as you had the chance to make this right at the time of my complaint. I gave you and your team a chance to correct and you failed. Enjoy the one star that you so clearly earned.Rude customer service with no answers, just apologies. Carrier (this company) calls consignee (me) to confirm delivery next day. Confirmed. Call shipper to call carrier at 5pm on delivery day (drove an hour to my delivery site awaiting delivery that morning), shipper says this company (carrier) gave them no status or answer other than "driver could not make his delivery." An overnight shipment. Shipped Tues. Did not arrive Weds. Did not arrive Thurs despite confirmation. So with this overnight shipment late, this company offered no call to notify. This shipper's driver completely no shows, no reason given, just a "sorry we will call you tomorrow" (day 3) to reschedule it for sometime. No credit offered. Attitude given with back to me for demanding they provide the service we paid our shipper for with statements like "no one intended to do this" and "there's no shipping clerk or manager on the clock" when asked for escalation. CS rep, whoever she was, was rude, combative, and unable to de-escalate herself out of a wet paper bag. I have advised my shipper to cancel their contract and avoid at all costs, but they're bottom barrel pricing hence the bottom barrel service, so of course, here we are. They even had the audacity to say "we don't do overnight" despite their name. Really not sure what happened here, but we will not use them again (and if our shipper does, we will terminate our account with them as well). If you value customer relations, don't use these crooks for anything. If you really hate your customer, well, here they are!
-
August 2023 by Robbie Caywood
If you looking for cheap below average service then this is your carrier. Freight shows up damaged or late and they will not take responsibility for it.
-
July 2023 by Dan Schwanderlik
I don't know why my bike company keeps using them for deliveries. Called numerous times about deliveries only to be given different days EVERY time. It takes almost two weeks for a shipment from California to Illinois where other companies can have it on my doorstep in five days at the most. Well posting a bad review works as the shipment showed up today!
-
July 2023 by MARTIN SU
First impressions count anyway, and the service was arrogant and rude. It hasn't been unloaded in four hours, not since
-
June 2023 by Jessie Santana
I was looking for a job with Overnight Express, Inc. And human resources said that it's slow out there and I have been hearing about this all over.
-
May 2023 by Sarah Kasmierski
I ordered a Speediance (large exercise equipment) and the company used Best Overnight Express for the delivery to my home in Arizona. I was nervous after seeing so many negative reviews, but my experience was a positive one.I received a text on Friday April 14 to set up preferred delivery of my item. I asked for ASAP delivery and the item was at my house before 9AM the following Monday, April 17. The delivery driver was efficient at unloading my item and placing it in my garage where I wanted it.
-
May 2023 by David Swimer
Delivered there Thursday, very professional and friendly people, did a very quick and quality job. Thank you, best over-nite.
-
April 2023 by Tyler Christensen
If your shipment says a certain date, expect at least 1-2 weeks extra. Terrible service. Second time this year that I have had to do hours of phone calling and problem solving to get my pallet that says to deliver by X date, but it gets pushed back a week because Best Overnite only picks up full trailers. Very poor service and they do nothing to try and meet the expected ship date goals. Its not my job to fill your trailer, its your job to ship on time.REPLY: You are not telling me the truth because AAA Cooper is telling me you only pick up full trailers when the shipment is going to California. My pallet is already on the way back to me because I cant wait.
-
March 2023 by Eliassar G.
The worst! Terrible customer service, employees lack empathy. Common sense is not common in this company. Why would you show up to a business two hours early from their opening time two days in a row. Then when I finally had to go and actually pick it up myself they want a $75 docking fee! I have to pay to do their job! Do your self and run!
-
March 2023 by Lisa Barren
Always in and out. Guys in the dispatch office are super nice. Yard guys are always super helpful because it's kind of a small dock area.
