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April 2024 by Sam Izad
I'm grateful for the assistance I received from Priscilla during my recent visit to Wells Fargo. She was incredibly helpful with my banking needs, and I appreciate her excellent service.
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April 2024 by Ken Cheng
We had an excellent service today! Long story short, my sister was recently a victim of a tragic house fire, she lost everything including her phone, thus making 2-factor authentication very hard (or impossible). She was locked out of a couple of monthly subscriptions. the branch manager Jesse was very understanding and helped her in dealing with the issue. I am in town from Vancouver BC (Canada), and while I get okay service at my bank (RBC), I don't think I've ever experienced anything this. We need more people like Jesse!
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February 2024 by ahmad afkari
We went to bank for took later for DMV , it’s just take 5 minutes maximum, the bankir wasn’t busy and she didn’t do that for us and asking for appointment, the next to Wells Fargo bank, is chase bank and I went there during waiting for wells fargo they gave me latter just in 2 minIt wasn’t good as customer service
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January 2024 by Chuck DeMarti
I went into the Wells Fargo Bank located at the Los Olivas Marketplace location at 11:40 AM to do a wire transfer. I waited for a Banker who came to me about 10 minutes later and said she was going to lunch at noon. Could I come back after 1 PM. I couldn't so I left and went to another WF location who took me right away. The whole transaction lasted about 10 minutes. The woman banker at the Los Olivos Marketplace is not customer-friendly. I have a Premier Account at WF having successfully performed numerous transactions with WF and am always treated kindly and immediately. But, I will NEVER go back to the Los Olivas Marketplace and I would suggest others avoid this location as well.
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December 2023 by ardeshir jamshidi
Overpromise and underdeliver.
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November 2023 by Rosalba Gonzalez
Called to ask about their exchange rate services and Jesse was super rude, told me that he was busy and to call the 1800 #.
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November 2023 by leila hosseini
This people are so rude here at this place, I can’t even describe. They have no intention to help whatsoever. Sad
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November 2023 by Austin E.
This place is awful. They try to push you to other branches to get around doing work. Every time I come here they make me feel like I'm the biggest inconvenience. Save your mental. Go to a different Wells Fargo.
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November 2023 by Gustavo Pineda
This bank is a joke second time I walk in there and there’s either one banker or they give u a excuse y they can’t help you I walked in to open another account and 3 bankers not busy at all just standing around and no one on lobby and she says we are all busy you need an appointment I told her there’s no one here she simply reply we are all currently busy and there just standing walking around the lobby very disappointed I will take my business elsewhere
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October 2023 by Scott not available
Nothing beats walking into an empty bank and having the bankers tell you they cant help you because they need to go to lunch…time for wells to end and the next bank to build on its ruins!
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August 2023 by Moe Moshtagh
We scheduled an appointment. The banker called us 20 min. before it and said I'm under training and can not open an account and the manger will give you a call for rescheduling. We had not heard after 1 day! When I called them back, another lady said the banker is on PTO and you can go to another branch. Poor customer service.
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July 2023 by Amanda B.
I have been a loyal Wells Fargo client for YEARS. I've been to multiple branches and have never had the issues like I have had with this branch. We have tried to come in 3 times to work with a banker on something very simple that should take 10 minutes. The 3rd time was the final straw - we had an appointment at 3:30pm and STILL weren't helped by 4pm. At the point they said it was going to be at least another 30 minutes. I will not be going to this bank anymore except for ATM services.
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May 2023 by Mari W.
This branch has been under staffed for MONTHS. There are never enough employees and the ones that are here are not knowledgeable and try their best not to work/help. They'll often be "too busy" to set an appointment or do quick and reasonable tasks making your banking experience hellish. Be prepared to be sent away or wait a ridiculous amount of time for mediocre assistance.
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May 2023 by Angela Cuevas
Sarah the banker is the best! She delivers great and efficient customer service. She explains the products and services clearly and makes me feel confident about opening an account with their bank.
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May 2023 by Miranda S.
LISTEN TO ALL THE 1 STAR REVIEWS. This place is just very unorganized and the ONLY rude employee here is this middle age Native American women. I once went in the morning to do a withdraw... throughout the whole transaction she had been sarcastic and even ROLLED HER EYES AT ME, she didn't even give me the EXACT amount I asked for!! I didn't even leave the window until I double counted and She began to act like I was the one who COUNTED WRONG. I Definitely will be reporting her to HR as soon as I get her name as well. She needs to be fired, not only did she mess up my transaction but she had the Audacity to ignore me after I asked her to double count the cash she handed me in front of me..... DONT go to this bank unless you want to lose your money willingly.
