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June 2024 by Vd az
Don’t waste time, they are not professionals. Seems like they open every day to just reject customers. Wasted my time in 2 appointments and learned my lesson.
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September 2023 by Taryn S
Been in a couple of times. Not many employees so if it’s a busy day I’m sure customers get pretty irritated waiting in line. As for me I only went in a couple times & never waited & the employee (young stylish gentleman) is always super friendly & quick?I hope this branch doesn’t close Bc it’s so close to to my home(4 stars Bc I don’t need much help so my issues are fast)
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September 2023 by Shanna Noj
Lack of proficiency and poor customer service its creating a lots of frustration on every single time I have to go this branch to access my safe. If they cannot find your information due to their system errors, then they will treat you like a criminal.
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May 2023 by Dylan Rintoul
I just needed a debit card so I could use my money... but I was told I have to wait 7-10 business days because I have to order a card myself and have it mailed. How are new accounts supposed to access their money? Via branch withdrawals? That doesnt make sense. Not sure what happened to Wells Fargo since I was employed with them (~5 years ago), but theyve definitely slipped downhill. Especially this location. The main purpose of bank branches is to offer a level of convenience, locally. What this branch offers is excuses for why they are incapable of helping. I read the reviews before entering, and the negative reviews are pretty spot on. Sad to say, but dont waste your time. Go to a different branch or bank altogether.
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April 2023 by Natalya C.
Ezzelregal Hassan is a fantastic banker!! It's always wonderful to experience a kind-hearted and helpful person willing to take their time to ensure you understand everything you need to know about the banking system and the process of opening your account. I was filing to open my business account and get my bank statements for the last year. He was very organized and supportive, and thorough. As well as a very genuine human, that energy is to be protected and uplifted. I can not express enough how comfortable and happy I am; as a first-time customer at this bank, this is a 10/10 experience. This is the only Wells Fargo bank I will work with, in Irvine, moving forward. That is a firm and confident decision that I am happy to share with as many others as I can! It shows that compassion and thoroughness go a long way in making a customer feel comfortable and confident. Absolute respect to Ezzelregal Hassan, and I will be recommending my friends who bank with Wells Fargo to direct their business to this location!
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December 2022 by Trevor R.
I aspire to be as lazy and slow as the employees at this branch. When you come in they rarely have more than one teller window open even if there are more employees behind the glass. Then those who are pretending to do other things play the game of not making eye contact with the multiple people in line. It's truly breathtaking that a company like Wells Fargo cares nothing about customer service.
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October 2022 by Antigen Discovery
Wish I could give a negative star. Horrible service. Only one or two people work here most of the time and they are slow and rude. Why WF has to keep this open is beyond me. I just pretend this location is closed for good. Don’t even think of using them.
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January 2022 by Michael C.
This review's going to be a short one because it's based solely on the fact that if you come at 4:30PM when they close at 5PM, the doors are already locked and everyone's already gone home. Additionally, when someone was attempting to commit identity theft and we went into this location to try to resolve fraudulent accounts being opened, they said they'd look into it and didn't really end up doing anything. A nearby banking competitor was able to resolve the same situation almost instantly. Disappointing.
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October 2021 by Emily Carroll
Basically can’t help with anything except get cash. They also don’t answer the phone for appointments. Overall a disappointment every time.
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July 2021 by Emily Rassam
Basically can’t help with anything except get cash. They also don’t answer the phone for appointments. Overall a disappointment every time.
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March 2021 by Manuel Guerrero
Amazing bank no lie just couple issue with the stimulus check not appearing but good service
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February 2021 by Byron H.
This morning I was attempting to setup a new recipient of a wire transfer. Upon entering the routing number information on the WellsFargo.com web site I got a message, "Please enter a valid 9-digit Fedwire RTN". I thought maybe I transposed the number so I checked the source document again. After checking I decided to google the routing number and found it was connected to a bank in New York. I called Wells Fargo Customer Service and asked what the problem was, the agent, who apparently has never sent a wire in his life replied that the number must be incorrect, I explained to him that I got several hits on Google identifying this routing number with a US Bank. Nope the number is wrong. Called back and immediately asked for an escalation agent, this person indicated that there are different routine numbers for Wire Transfers, than what is found on the bottom of a check. Why is it that Wells Fargo only hires "Mr. Obvious" as first level support, and can I get an automatic jump to escalation, or is my time not worth anything?
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January 2021 by Justin L.
After having a terrible experience at another bank, I was hoping to get help here. Their staff was missing and no one came to help for five minutes. The lady who helped was so slow. Where are all smart people
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July 2020 by 成芸菲Claudia Cheng
Very bad and cold service. The Chase next door is much better and friendly.
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January 2020 by Sofia C.
Worst customer service I have ever encountered when dealing with this branch. At this bank not just once and not just twice but three times. And with three different employees of this branch. I honestly cannot wait to switch to the credit union
